+
+

Related Products

  • Planfix
    58 Ratings
    Visit Website
  • ClickUp
    19,572 Ratings
    Visit Website
  • Wrike
    7,635 Ratings
    Visit Website
  • SurveySparrow
    3,089 Ratings
    Visit Website
  • Project Insight
    122 Ratings
    Visit Website
  • Planview Portfolios
    200 Ratings
    Visit Website
  • Titan
    378 Ratings
    Visit Website
  • Codemagic
    138 Ratings
    Visit Website
  • Jotform
    9,009 Ratings
    Visit Website
  • Odoo
    1,729 Ratings
    Visit Website

About

UserVoice is the premier product feedback platform for B2B Software as a Service (SaaS) companies. Using easy-to-configure integrations, UserVoice adds quantitative metrics to the qualitative feedback you receive. Get feedback from directly from your end users. Easily capture feedback from your customer-facing team members right from the tools where they work. Keep the whole company aware of what your customers are saying using our Slack and Microsoft Teams integrations.

About

Feel the pulse of your brand by capturing continuous feedback at any relevant touchpoint online or offline. Foster a customer-centric culture with actionable insights gained from feedback data. Shape the net reputation of your organization with active feedback management and marketable content. Transactional feedback is generated when you ask a person (i.e. customer, supplier, agent, etc.) for feedback after an interaction with your organization. Typically this will be at one or more touchpoints and can include: purchase order, claim entry, product delivery, check-out, a visit by a service technician, and many more. Each feedback is associated with somebody who really did interact with your organization, making feedback both valuable and authentic. The great benefit of transactional feedback is the ability to capture opinions when they change. Because the perception of your organization rarely changes without a reason, people are much more likely to change their opinion.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for an advanced Product Management platform

Audience

Companies and organizations in need of a cloud-based transactional feedback platform

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Subscription Model
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

UserVoice
Founded: 2008
United States
www.uservoice.com

Company Information

eTrusted
Germany
enterprise.etrusted.com

Alternatives

Alternatives

Categories

Crowdsourcing Supported
Customer Feedback Supported
Customer Service Supported
Idea Management Supported
Product Management Supported

Categories

Customer Feedback Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Product Management Features

Collaboration Supported
Feedback Collection Supported
Idea Management Supported
Milestone Tracking Not Supported
Prioritization Supported
Product Roadmapping Supported
Release Management Not Supported
Requirements Management Not Supported
Resource Management Not Supported
Workflow Management Not Supported

Integrations

Adobe Marketo Engage Supported
Blotout Supported
Causal Supported
CorralData Supported
Fivetran Supported
Flow XO Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Integrate.io Supported
Jira Supported
Meltano Supported
Microsoft Dynamics 365 Supported
RedCappi Supported
Salesforce Supported
Salesforce Marketing Cloud Account Engagement Supported
Sourcetable Supported
Stackreaction Supported
Ucraft Logo Maker Supported
Zendesk Supported

Integrations

Adobe Marketo Engage Not Supported
Blotout Not Supported
Causal Not Supported
CorralData Not Supported
Fivetran Not Supported
Flow XO Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Integrate.io Not Supported
Jira Not Supported
Meltano Not Supported
Microsoft Dynamics 365 Not Supported
RedCappi Not Supported
Salesforce Not Supported
Salesforce Marketing Cloud Account Engagement Not Supported
Sourcetable Not Supported
Stackreaction Not Supported
Ucraft Logo Maker Not Supported
Zendesk Not Supported
Claim UserVoice and update features and information
Claim UserVoice and update features and information
Claim eTrusted and update features and information
Claim eTrusted and update features and information