UserInput.io vs. Userback Comparison


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About Our customer feedback, task testing, and conversion optimization services are the best way to learn what your customers think about your website and start making improvements. Look over the shoulder of real people in your target market and learn about where they have unanswered questions, get stuck, or start to lose trust. Test a new feature, product, or marketing message with a small group of prospects and make edits before you roll it out to your entire audience. Observe user behavior and log any unexpected interactions or issues so that you can fix the error before it becomes a problem for your customers. We offer a range of user testing services designed to help you improve your user experience and convert more prospects into customers. Hire real people to record their screen as they talk through that process to understand how to improve.	About Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies looking for a platform to give them feedback on their website or e-commerce	Audience Product Managers, SaaS Companies, Web Developers, QA Testers, Website Owners, CX Managers
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $29 per review Free Version Free Trial	Pricing $7 per month Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.7 / 5 design 4.8 / 5 support 4.8 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information UserInput.io Founded: 2016 www.userinput.io	Company Information Userback Founded: 2016 Australia www.userback.io
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Categories Usability Testing User Research	Categories Bug Tracking Complaint Management Customer Experience Customer Feedback Customer Success Design Feedback Digital Experience Platforms (DXP) Feature Management Issue Tracking Product Management Session Replay Usability Testing User Research UX Visual Feedback
	Usability Testing Features A/B Testing Annotations Audience Targeting Heatmaps Impression Testing Mobile Testing Moderated Usability Testing Prototype Testing Quantitative Metrics Remote User Testing Reporting / Analytics Surveys and Feeback Video Recording / Transcription Show More Features Bug Tracking Features Backlog Management Filtering Issue Tracking Release Management Task Management Ticket Management Workflow Management Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Customer Feedback Features Alerts / Notifications Behavior Analytics Bug Reports Community Feedback Tools Live Chat Negative Feedback Management Net Promoter Score (NPS) Screenshot / Screen Capture Surveys User Testing Tools Video Feedback Visual Feedback Tools Voice of the Customer (VoC) Website Feedback Customer Success Features Account Alerts Account Management Communication Management Customer Engagement Customer Lifecycle Management Health Score Onboarding Revenue Management Usage Tracking / Analytics Win / Loss Analysis Digital Experience Platforms (DXP) Features Alerts / Notifications Auto-Tagging Blogs Calendar Content Modeling Digital Asset Management File Sharing Form Builder Forums / Message Boards Headless CMS Knowledge Base Performance Monitoring Personalization / Segmentation Reporting / Analytics Surveys / Polls Templates User Management / Permissions Version Control Wiki Workflow Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Product Management Features Collaboration Feedback Collection Idea Management Milestone Tracking Prioritization Product Roadmapping Release Management Requirements Management Resource Management Workflow Management Session Replay Features Eye Tracking Form Analytics Heatmaps Mouse Tracking Optimization Tools Session Recording Surveys User Experience Analysis User Feedback Visitor Segmentation UX Features Animation For Mobile For Websites Heatmaps Prototyping Screen Activity Recording Unmoderated Testing Usability Testing User Journeys User Research
Integrations Asana Azure DevOps Server Basecamp ClickUp GitHub GitLab Integrately Intercom Jira Jira Work Management Linear Microsoft Teams Shopify Slack Stackreaction Trello WordPress Wrike Zapier Zendesk Show More Integrations	Integrations Asana Azure DevOps Server Basecamp ClickUp GitHub GitLab Integrately Intercom Jira Jira Work Management Linear Microsoft Teams Shopify Slack Stackreaction Trello WordPress Wrike Zapier Zendesk Show More Integrations View All 23 Integrations
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