UserBob vs. Usersnap Comparison


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About Average users from the United States will record their screens and provide their first impressions as they use your site or app. You'll be able to "see what they see", by receiving first person, unbiased reviews of your product directly from your target market. Most users decide if they will move on to look for an alternative site in less than a minute. UserBob's short unmoderated tests will determine if your site or app is creating the desired first impression. If your site is making a good first impression but users aren't converting, longer tests asking users to accomplish a particular task will expose your site's usability problems. Eliminating what frustrates users will help optimize your conversion rate. UserBob recruits users to try out your app or website. You provide a scenario for the users and give them a task to attempt to complete. While they are using your site or app, users will think out loud and record a video of their screen and their feedback.	About Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Grow in confidence with a scalable user feedback software as your partner. Usersnap is right for you if want to: ✔️ Create a user-centered and welcoming feedback culture ✔️ Streamline all product feedback to identify top roadmap contenders ✔️ Save time on communicating technical and design improvements ✔️ Conduct more in-product user research and unleash UX insights ✔️ Have a constant stream of new user feedback to stay on top of the voice of customers.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies that want to know what people think of their app or website	Audience Product Managers, CX Managers, CS Managers, Marketers, UX Researchers, UX Designers, Software Developers, QA Managers, Project Managers, Software Companies, e-Commerce Companies, Web Design Agencies, Digital Agencies
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $1 per video $1 per test participant per minute. Add one dollar for mobile web tests and two dollars for mobile app tests. Free Version Not Supported Free Trial Not Supported	Pricing $69.00/month Startup - $69/mo. Start Free Trial. 10 team members. 5 projects. Unlimited feedback. Company - $129/mo. Start Free Trial. 15 team members. 10 projects. Unlimited feedback. Enterprise - Let's talk! Unlimited team members. Unlimited projects. SSO, webhooks, REST API. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.7 / 5 design 4.7 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Easily customizable, ease of installation, and integrations with many platforms. Group plans and billing options. Excellent support. Easy screenshotting for our users, no complex form. It was easy to install and maintain. Great customer service. Modern design of the UI. Made our QA process quite faster and smoother. It provides great customizations to design using its pre but templates. It's very easy to deploy on any website. No coding required to design or deploy. Helps to gather customer feedback on a business website. Cons The only thing I can think of is that they can more customization options- and maybe a chat feature? Would love to have an MS teams integration. We want to scale our usage of more feedback types of Usersnap, but we need a folder structure which is on the roadmap but not there yet. Overall it's an outstanding tool. Never faced any issues.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information UserBob Founded: 2014 United States userbob.com	Company Information Usersnap Founded: 2013 Austria usersnap.com/
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Categories Usability Testing Supported User Research Supported	Categories Bug Tracking Supported Complaint Management Supported Customer Experience Supported Customer Feedback Supported Customer Service Supported Customer Success Supported Design Feedback Supported Digital Experience Platforms (DXP) Supported Issue Tracking Supported Product Management Supported Quality Management Supported Usability Testing Supported User Research Supported UX Supported Visual Feedback Supported
Usability Testing Features A/B Testing Not Supported Annotations Not Supported Audience Targeting Supported Heatmaps Not Supported Impression Testing Supported Mobile Testing Supported Moderated Usability Testing Not Supported Prototype Testing Supported Quantitative Metrics Not Supported Remote User Testing Supported Reporting / Analytics Not Supported Surveys and Feeback Not Supported Video Recording / Transcription Supported	Show More Features Bug Tracking Features Backlog Management Supported Filtering Supported Issue Tracking Supported Release Management Not Supported Task Management Not Supported Ticket Management Supported Workflow Management Supported Complaint Management Features Case Management Not Supported Complaint Classification Supported Corrective Actions (CAPA) Not Supported Customer Complaint Tracking Supported Feedback Management Supported Forms Management Supported Issue Tracking Supported Quality Assurance Management Supported Routing Supported Self Service Portal Not Supported Social Media Monitoring Not Supported Survey Management Supported Customer Experience Features Action Management Supported Analytics Not Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Customer Service Features Alerts / Escalation Not Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Not Supported Live Chat Not Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Not Supported Social Media Integration Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Not Supported Customer Success Features Account Alerts Not Supported Account Management Not Supported Communication Management Supported Customer Engagement Not Supported Customer Lifecycle Management Not Supported Health Score Not Supported Onboarding Not Supported Revenue Management Not Supported Usage Tracking / Analytics Not Supported Win / Loss Analysis Not Supported Digital Experience Platforms (DXP) Features Alerts / Notifications Supported Auto-Tagging Supported Blogs Not Supported Calendar Not Supported Content Modeling Not Supported Digital Asset Management Not Supported File Sharing Not Supported Form Builder Supported Forums / Message Boards Not Supported Headless CMS Not Supported Knowledge Base Supported Performance Monitoring Not Supported Personalization / Segmentation Not Supported Reporting / Analytics Supported Surveys / Polls Supported Templates Not Supported User Management / Permissions Supported Version Control Not Supported Wiki Not Supported Workflow Management Not Supported Issue Tracking Features Assignment Management Not Supported Dashboard Supported Escalation Management Not Supported Issue Auditing Not Supported Issue Scheduling Supported Knowledge Base Not Supported Project Management Supported Recurring Issues Not Supported Scheduling Not Supported Task Management Supported Product Management Features Collaboration Supported Feedback Collection Supported Idea Management Supported Milestone Tracking Not Supported Prioritization Supported Product Roadmapping Not Supported Release Management Not Supported Requirements Management Not Supported Resource Management Not Supported Workflow Management Not Supported Quality Management Features Audit Management Not Supported Complaint Management Supported Compliance Management Not Supported Corrective and Preventive Actions (CAPA) Supported Defect Tracking Supported Document Control Supported Equipment Management Supported ISO Standards Management Not Supported Maintenance Management Not Supported Risk Management Not Supported Supplier Quality Control Not Supported Training Management Not Supported UX Features Animation Not Supported For Mobile Supported For Websites Supported Heatmaps Not Supported Prototyping Not Supported Screen Activity Recording Not Supported Unmoderated Testing Not Supported Usability Testing Supported User Journeys Supported User Research Supported
Integrations Azure DevOps Server Not Supported Basecamp Not Supported Basecamp Scout Not Supported Drupal Not Supported Evernote Not Supported GitLab Not Supported Jira Not Supported Jira Service Management Not Supported Jira Work Management Not Supported Redmine Not Supported Slack Not Supported TYPO3 Not Supported Teamwork.com Not Supported Todoist Not Supported Trello Not Supported WordPress Not Supported Zapier Not Supported Zendesk Not Supported Show More Integrations	Integrations Azure DevOps Server Supported Basecamp Supported Basecamp Scout Supported Drupal Supported Evernote Supported GitLab Supported Jira Supported Jira Service Management Supported Jira Work Management Supported Redmine Supported Slack Supported TYPO3 Supported Teamwork.com Supported Todoist Supported Trello Supported WordPress Supported Zapier Supported Zendesk Supported Show More Integrations View All 33 Integrations
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