Twilio Flex vs. Zingtree Comparison


Twilio Flex Twilio	Zingtree	+	+
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Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook
Audience Companies of all sizes looking to offer hyper-personalized customer communications across all channels		Audience Call centers, insurance providers, health and medical organizations, and more.
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $1.00/user Free Version Free Trial		Pricing $25.00/month Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Twilio Founded: 2008 United States www.twilio.com/en-us/flex		Company Information Zingtree Founded: 2014 United States zingtree.com
Alternatives Local Measure Engage Local Measure		Alternatives LogicNets
Clickatell		CoreHealth CoreHealth Technologies
Infobip		Prestavi
Five9		Puzzel
Talkdesk View All		PracticeCompass View All
Categories Call Center Call Center Infrastructure (CCI) Call Monitoring Cloud Communication Platform Contact Center as a Service (CCaaS) Contact Center Quality Assurance Customer Communications Management Customer Engagement Customer Experience Customer Service Live Chat Workforce Optimization (WFO)		Categories Call Center Call Center Infrastructure (CCI) Clinical Trial Management Contact Center Knowledge Base Customer Service Health Assessment and Screening Help Desk Hospital Management Medical Scheduling Patient Management Process Mapping Quoting Training
Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Show More Features Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Workforce Optimization (WFO) Features eLearning Interaction Analytics Liability Recording Performance Management Quality Management Real-time Guidance Reporting Speech Analytics Surveying Workforce Management		Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Show More Features Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management
Integrations Salesforce Zendesk AskSid Calabrio Quality Management CallFinder Daisee Enthu.ai Freshdesk IBM watsonx Assistant Make Nectar Desk NetSuite Pipedream SALESmanago Spoke Phone Symbl WebRezPro WordPress Zapier Zoom Phone Show More Integrations View All 18 Integrations		Integrations Salesforce Zendesk AskSid Calabrio Quality Management CallFinder Daisee Enthu.ai Freshdesk IBM watsonx Assistant Make Nectar Desk NetSuite Pipedream SALESmanago Spoke Phone Symbl WebRezPro WordPress Zapier Zoom Phone Show More Integrations View All 6 Integrations
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