Twilio Flex vs. URVA Connect Comparison


Twilio Flex Twilio	URVA Connect URVA	+	+
Visit Website	Learn More Update Features	Add To Compare	Add To Compare



Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook
Audience Companies of all sizes looking to offer hyper-personalized customer communications across all channels		Audience Companies that want a solution that centralizes conversations from every channel into a single platform and enhances their customer relationship
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $1.00/user Free Version Free Trial		Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Twilio Founded: 2008 United States www.twilio.com/en-us/flex		Company Information URVA Founded: 2015 India urva.co/connect/omnichannel-chat-software-for-business/
Alternatives Local Measure Engage Local Measure		Alternatives Atom
Clickatell		Umnico
Infobip		Sunshine Conversations Zendesk
Five9		Infobip
Talkdesk View All		respond.io View All
Categories Call Center Call Center Infrastructure (CCI) Call Monitoring Cloud Communication Platform Contact Center as a Service (CCaaS) Contact Center Quality Assurance Customer Communications Management Customer Engagement Customer Experience Customer Service Live Chat Workforce Optimization (WFO)		Categories Customer Communications Management Live Chat
Show More Features Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Workforce Optimization (WFO) Features eLearning Interaction Analytics Liability Recording Performance Management Quality Management Real-time Guidance Reporting Speech Analytics Surveying Workforce Management
Integrations AskSid Calabrio Quality Management CallFinder Cisco Webex Daisee Enthu.ai IBM watsonx Assistant Make Microsoft Teams NetSuite Replicant Symbl URVA Comply URVA Sales URVA Service WebRezPro WhatsApp Zapier Zoom Zoom Phone Show More Integrations View All 18 Integrations		Integrations AskSid Calabrio Quality Management CallFinder Cisco Webex Daisee Enthu.ai IBM watsonx Assistant Make Microsoft Teams NetSuite Replicant Symbl URVA Comply URVA Sales URVA Service WebRezPro WhatsApp Zapier Zoom Zoom Phone Show More Integrations View All 7 Integrations
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