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Related Products
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Trustane:
About
Trustane provides managed VICIdial hosting for contact centers. It provisions VICIdial on virtual private servers or dedicated-core infrastructure in multiple regions, and can install and manage it on customer-supplied servers. Its browser-based portal shows call-center floors and server status, with agent and supervisor wallboards and alerts for waiting callers, high campaign drop rates, low lead counts and screens that stop reporting. The service includes security hardening, patching, monitoring, nightly off-server backups, recording compression and retention, reports, and lead loading through VICIdial's API. Customers connect their own SIP carrier; Trustane does not sell call minutes or charge per agent. Hosted servers are billed hourly with a monthly cap, while customer-supplied hardware has a flat management fee. It supports outbound, inbound and blended campaigns using VICIdial.
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VICIhost:
About
VICIhost offers Inbound ACD, outbound predictive dialing, inbound email handling, web-configurable IVRs, skills-based agent routing, voicemail boxes, full call recording, PBX functionality and much more. High-level data encryption is available from your agents’ web browsers all the way to the database back-end where your data is stored in our secure SSAE-16 certified hosting facilities. We use NIST-approved, strong encryption algorithms to safeguard your data. You can also send your customers to a secure IVR to collect sensitive information like credit card numbers to shield that. You get your own physical servers in one of our hosting facilities. We have hundreds of servers in our private hosted clusters that we maintain just for our hosted call center services. We only use Tier-3 datacenters with multiple internet backbone connections and redundant power solutions, so you know your service is going to work.
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Trustane:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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VICIhost:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Trustane:
Audience
Call centers that run VICIdial
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VICIhost:
Audience
Companies looking for a dedicated contact center hosting solution
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Trustane:
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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VICIhost:
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Trustane:
API
Offers API
Not Supported
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VICIhost:
API
Offers API
Not Supported
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Trustane:
Screenshots and VideosNo images available
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VICIhost:
Screenshots and Videos |
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Trustane:
Pricing
$0.10/hr
VPS hosting starts at $0.10/hour, with a $70/month cap for Ashburn; dedicated servers start at $0.29/hour, capped at $210/month for New York 1. Customer-supplied hardware costs a flat $29/month management fee. Server charges draw from a prepaid balance by the hour and stop at the monthly cap; rates vary by location and server size. Customers connect their own carrier, and there is no per-agent license.
Free Version
Not Supported
Free Trial
Supported
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VICIhost:
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Trustane:
Reviews/
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VICIhost:
Reviews/
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Trustane:
Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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VICIhost:
Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Trustane:
Company InformationTrustane
Founded: 2026
India
trustane.com
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VICIhost:
Company InformationVICIhost
Founded: 2003
United States
www.vicihost.com
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Trustane:
Alternatives |
VICIhost:
Alternatives |
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Trustane:
Categories |
VICIhost:
Categories |
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VICIhost:
Call Center Features
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Recording
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Supported
Escalation Management
Not Supported
Inbound Call Center
Not Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Not Supported
Reporting/Analytics
Not Supported
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Trustane:
Integrations
Gmail
Not Supported
Google Sheets
Not Supported
Insightly
Not Supported
Lawmatics
Not Supported
Mailchimp
Not Supported
Pipedrive
Not Supported
Salesforce
Not Supported
TeamSupport
Not Supported
VICIdial
Supported
Vtiger CRM
Not Supported
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VICIhost:
Integrations
Gmail
Supported
Google Sheets
Supported
Insightly
Supported
Lawmatics
Supported
Mailchimp
Supported
Pipedrive
Supported
Salesforce
Supported
TeamSupport
Supported
VICIdial
Not Supported
Vtiger CRM
Supported
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Trustane:
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VICIhost:
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