TrueDEMpanagenda GmbH
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eG EnterpriseeG Innovations
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Related Products
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About
TrueDEM by panagenda is a Digital Experience Monitoring (DEM) solution purpose-built for Microsoft 365 environments. It gives IT teams end-to-end visibility into how employees actually experience Teams, Outlook, SharePoint, OneDrive, and other M365 workloads — correlating network performance, device health (CPU, memory, disk), Wi-Fi quality, and Microsoft 365 service health into a single, actionable view. TrueDEM proactively surfaces issues like poor Teams call quality, slow app load times, and degraded network paths before they generate help desk tickets, enabling IT to troubleshoot with root-cause data instead of guesswork. It supports agent-based endpoint monitoring alongside synthetic and real-user telemetry, offers week-over-week trend and anomaly detection, and delivers reporting for adoption, engagement, and experience benchmarking across sites, departments, or the whole tenant.
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About
IT performance monitoring is not about monitoring CPU, memory and network resources any more. eG Enterprise makes user experience the centerpiece of your IT monitoring and management strategy. With eG Enterprise, you can measure the digital experience of your users, get deep visibility into the performance the entire application delivery stack — from code to user experience, and data center to cloud — from a single pane of glass, correlate performance across domains and pinpoint the root-cause of problems proactively. Machine learning and analytics capabilities embedded in eG Enterprise enable IT teams make intelligent decisions regarding right-sizing, optimization and planning for future growth. The result: happy users, enhanced productivity, improved IT efficiency and tangible business ROI. eG Enterprise is available for installation on-premise and as a SaaS solution. Start a free trial today.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
IT Operations, Service Desk, and Digital Workplace teams at mid-to-large enterprises running Microsoft 365 at scale, including IT Directors and CIOs responsible for employee digital experience and Teams/M365 performance.
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Audience
IT Administrators, IT Managers, IT Directors, DevOps, Developers, Application Managers, Network Admins, Virtual Admins, DBAs
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$1,000 per month
Pricing can be by number of named/concurrent users for Citrix/VDI, and by number of systems to be monitored for hypervisors and application servers. Licensing is not by server CPUs, cores, sockets, etc.
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company Informationpanagenda GmbH
Founded: 2007
Germany
www.panagenda.com
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Company InformationeG Innovations
Founded: 2001
United States
www.eginnovations.com
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Categories |
Categories |
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Application Performance Monitoring (APM) Features
Baseline Manager
Supported
Diagnostic Tools
Supported
Full Transaction Diagnostics
Supported
Performance Control
Supported
Resource Management
Supported
Root-Cause Diagnosis
Supported
Server Performance
Supported
Trace Individual Transactions
Supported
Cloud Management Features
Access Control
Not Supported
Billing & Provisioning
Not Supported
Capacity Analytics
Supported
Cost Management
Supported
Demand Monitoring
Supported
Multi-Cloud Management
Supported
Performance Analytics
Supported
SLA Management
Supported
Supply Monitoring
Supported
Workflow Approval
Not Supported
Database Monitoring Features
Anomaly Detection
Supported
Autodiscovery
Supported
Capacity Planning
Supported
Dashboard
Supported
Dependency Tracking
Supported
Historical Trend Analysis
Supported
Multitenancy
Supported
Notifications / Alerts
Supported
Performance Monitoring
Supported
Permissions / Access Controls
Supported
Predictive Analytics
Supported
Prioritization
Supported
Query Analysis
Supported
Resource Optimization
Supported
Troubleshooting
Supported
DevOps Features
Approval Workflow
Supported
Dashboard
Supported
KPIs
Supported
Policy Management
Supported
Portfolio Management
Supported
Prioritization
Supported
Release Management
Supported
Timeline Management
Supported
Troubleshooting Reports
Supported
IT Alerting Features
Alert Noise Reduction
Supported
Alert Routing
Supported
Dynamic Notifications
Supported
Enriched Incident Context
Not Supported
Escalation Policies
Supported
Incident History Audit
Supported
Multi-User Alerting
Supported
Multiple Alert Types
Supported
On-Call Management
Not Supported
Rich HTML Email Notifications
Supported
IT Infrastructure Monitoring Features
Alerts / Notifications
Supported
Application Monitoring
Supported
Bandwidth Monitoring
Supported
Capacity Planning
Supported
Configuration Change Management
Supported
Data Movement Monitoring
Not Supported
Health Monitoring
Supported
Multi-Platform Support
Supported
Performance Monitoring
Supported
Point-in-Time Visibility
Supported
Reporting / Analytics
Supported
Virtual Machine Monitoring
Supported
IT Management Features
Capacity Monitoring
Supported
Compliance Management
Supported
Event Logs
Supported
Hardware Inventory
Supported
IT Budgeting
Supported
License Management
Supported
Patch Management
Not Supported
Remote Access
Supported
Scheduling
Not Supported
Software Inventory
Supported
User Activity Monitoring
Supported
Network Monitoring Features
Bandwidth Monitoring
Not Supported
Baseline Manager
Supported
Diagnostic Tools
Not Supported
Internet Usage Monitoring
Not Supported
IP Address Monitoring
Not Supported
Real Time Analytics
Not Supported
Resource Management
Supported
Server Monitoring
Supported
SLA Monitoring
Supported
Uptime Monitoring
Supported
Web Traffic Reporting
Supported
System Monitoring Features
Alerts / Notifications
Supported
Antivirus Management
Supported
Data Backup / Recovery
Supported
Device Monitoring
Supported
Inventory Management
Not Supported
Patch Management
Not Supported
Policy-based Automation
Not Supported
Remote Monitoring
Supported
Reporting / Analytics
Supported
Risk Analysis
Not Supported
Server Monitoring
Supported
Service Configuration Management
Not Supported
Website Monitoring Features
Availability Testing
Supported
Event Logs
Supported
Event-Based Notifications
Supported
FTP Monitoring
Supported
Mail Server Monitoring
Supported
Maintenance Scheduling
Not Supported
Performance Metrics
Supported
Real Time Monitoring
Supported
Transaction Monitoring
Supported
Uptime Reporting
Supported
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Integrations
Microsoft Teams
Supported
Amazon EC2
Not Supported
Amazon EKS
Not Supported
Amazon WorkSpaces
Not Supported
Autotask PSA
Not Supported
Citrix DaaS
Not Supported
ConnectWise Automate
Not Supported
Dell APEX AIOps
Not Supported
IGEL
Not Supported
Jira Work Management
Not Supported
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Integrations
Microsoft Teams
Supported
Amazon EC2
Supported
Amazon EKS
Supported
Amazon WorkSpaces
Supported
Autotask PSA
Supported
Citrix DaaS
Supported
ConnectWise Automate
Supported
Dell APEX AIOps
Supported
IGEL
Supported
Jira Work Management
Supported
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