TrueDEM

TrueDEM

panagenda GmbH
eG Enterprise

eG Enterprise

eG Innovations
+
+

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About

TrueDEM by panagenda is a Digital Experience Monitoring (DEM) solution purpose-built for Microsoft 365 environments. It gives IT teams end-to-end visibility into how employees actually experience Teams, Outlook, SharePoint, OneDrive, and other M365 workloads — correlating network performance, device health (CPU, memory, disk), Wi-Fi quality, and Microsoft 365 service health into a single, actionable view. TrueDEM proactively surfaces issues like poor Teams call quality, slow app load times, and degraded network paths before they generate help desk tickets, enabling IT to troubleshoot with root-cause data instead of guesswork. It supports agent-based endpoint monitoring alongside synthetic and real-user telemetry, offers week-over-week trend and anomaly detection, and delivers reporting for adoption, engagement, and experience benchmarking across sites, departments, or the whole tenant.

About

IT performance monitoring is not about monitoring CPU, memory and network resources any more. eG Enterprise makes user experience the centerpiece of your IT monitoring and management strategy. With eG Enterprise, you can measure the digital experience of your users, get deep visibility into the performance the entire application delivery stack — from code to user experience, and data center to cloud — from a single pane of glass, correlate performance across domains and pinpoint the root-cause of problems proactively. Machine learning and analytics capabilities embedded in eG Enterprise enable IT teams make intelligent decisions regarding right-sizing, optimization and planning for future growth. The result: happy users, enhanced productivity, improved IT efficiency and tangible business ROI. eG Enterprise is available for installation on-premise and as a SaaS solution. Start a free trial today.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

IT Operations, Service Desk, and Digital Workplace teams at mid-to-large enterprises running Microsoft 365 at scale, including IT Directors and CIOs responsible for employee digital experience and Teams/M365 performance.

Audience

IT Administrators, IT Managers, IT Directors, DevOps, Developers, Application Managers, Network Admins, Virtual Admins, DBAs

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$1,000 per month
Pricing can be by number of named/concurrent users for Citrix/VDI, and by number of systems to be monitored for hypervisors and application servers. Licensing is not by server CPUs, cores, sockets, etc.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Can monitor pretty much everything. Very detailed metrics. Create custom dashboards, good reports. Great value for money.
  • It offers robust analytics. It helps me find the root cause of the issues. Server monitoring is made effortless. Easy to install and configure. Alerts for down-time.
  • - A robust feature set that serves both small businesses and large ones quite well. - Very easy to set up in a way that immediately alerts you as soon as there are errors or downtime on any particular system in the entire IT infrastructure.

Cons

  • Could be easier to configure. We are now using their CLI/API to automate some of the routine tasks.
  • It worked great for me. Nothing to share about cons.
  • - Can become overwhelming especially during the first configurations owing to the high levels of flexibility and list of features.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

panagenda GmbH
Founded: 2007
Germany
www.panagenda.com

Company Information

eG Innovations
Founded: 2001
United States
www.eginnovations.com

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Categories

Categories

Application Performance Monitoring (APM) Features

Baseline Manager Supported
Diagnostic Tools Supported
Full Transaction Diagnostics Supported
Performance Control Supported
Resource Management Supported
Root-Cause Diagnosis Supported
Server Performance Supported
Trace Individual Transactions Supported

Cloud Management Features

Access Control Not Supported
Billing & Provisioning Not Supported
Capacity Analytics Supported
Cost Management Supported
Demand Monitoring Supported
Multi-Cloud Management Supported
Performance Analytics Supported
SLA Management Supported
Supply Monitoring Supported
Workflow Approval Not Supported

Database Monitoring Features

Anomaly Detection Supported
Autodiscovery Supported
Capacity Planning Supported
Dashboard Supported
Dependency Tracking Supported
Historical Trend Analysis Supported
Multitenancy Supported
Notifications / Alerts Supported
Performance Monitoring Supported
Permissions / Access Controls Supported
Predictive Analytics Supported
Prioritization Supported
Query Analysis Supported
Resource Optimization Supported
Troubleshooting Supported

DevOps Features

Approval Workflow Supported
Dashboard Supported
KPIs Supported
Policy Management Supported
Portfolio Management Supported
Prioritization Supported
Release Management Supported
Timeline Management Supported
Troubleshooting Reports Supported

IT Alerting Features

Alert Noise Reduction Supported
Alert Routing Supported
Dynamic Notifications Supported
Enriched Incident Context Not Supported
Escalation Policies Supported
Incident History Audit Supported
Multi-User Alerting Supported
Multiple Alert Types Supported
On-Call Management Not Supported
Rich HTML Email Notifications Supported

IT Infrastructure Monitoring Features

Alerts / Notifications Supported
Application Monitoring Supported
Bandwidth Monitoring Supported
Capacity Planning Supported
Configuration Change Management Supported
Data Movement Monitoring Not Supported
Health Monitoring Supported
Multi-Platform Support Supported
Performance Monitoring Supported
Point-in-Time Visibility Supported
Reporting / Analytics Supported
Virtual Machine Monitoring Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Supported
License Management Supported
Patch Management Not Supported
Remote Access Supported
Scheduling Not Supported
Software Inventory Supported
User Activity Monitoring Supported

Network Monitoring Features

Bandwidth Monitoring Not Supported
Baseline Manager Supported
Diagnostic Tools Not Supported
Internet Usage Monitoring Not Supported
IP Address Monitoring Not Supported
Real Time Analytics Not Supported
Resource Management Supported
Server Monitoring Supported
SLA Monitoring Supported
Uptime Monitoring Supported
Web Traffic Reporting Supported

System Monitoring Features

Alerts / Notifications Supported
Antivirus Management Supported
Data Backup / Recovery Supported
Device Monitoring Supported
Inventory Management Not Supported
Patch Management Not Supported
Policy-based Automation Not Supported
Remote Monitoring Supported
Reporting / Analytics Supported
Risk Analysis Not Supported
Server Monitoring Supported
Service Configuration Management Not Supported

Website Monitoring Features

Availability Testing Supported
Event Logs Supported
Event-Based Notifications Supported
FTP Monitoring Supported
Mail Server Monitoring Supported
Maintenance Scheduling Not Supported
Performance Metrics Supported
Real Time Monitoring Supported
Transaction Monitoring Supported
Uptime Reporting Supported

Integrations

Microsoft Teams Supported
Amazon EC2 Not Supported
Amazon EKS Not Supported
Amazon WorkSpaces Not Supported
Autotask PSA Not Supported
Citrix DaaS Not Supported
ConnectWise Automate Not Supported
Dell APEX AIOps Not Supported
IGEL Not Supported
Jira Work Management Not Supported
Kubernetes Not Supported
ManageEngine ServiceDesk Plus Not Supported
Nerdio Not Supported
Omnissa Horizon 8 Not Supported
SAP Store Not Supported
SapphireIMS Not Supported
ServiceNow Not Supported
Windows 365 Not Supported

Integrations

Microsoft Teams Supported
Amazon EC2 Supported
Amazon EKS Supported
Amazon WorkSpaces Supported
Autotask PSA Supported
Citrix DaaS Supported
ConnectWise Automate Supported
Dell APEX AIOps Supported
IGEL Supported
Jira Work Management Supported
Kubernetes Supported
ManageEngine ServiceDesk Plus Supported
Nerdio Supported
Omnissa Horizon 8 Supported
SAP Store Supported
SapphireIMS Supported
ServiceNow Supported
Windows 365 Supported
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