TRACX vs. Zonka Feedback Comparison


TRACX Chase Interaction	Zonka Feedback	+	+
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About Experiential marketing is the fastest way to turn visitors into customers, and customers into super-fans. It’s traditional marketing on steroids. Imagine if there was a way to get real-time insights that would allow you to attract, convert, and retention more customers—and grow your business in ways you never thought possible. With TRACX, there is. Our no-code marketing tools allow you to harness the power of feedback to grow your business. Get valuable insights, discover trends, and see what the people closest to your business really want from you—all from a single dashboard.	About Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth. With powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies of all sizes in need of a Customer Experience solution	Audience Any service-based industry
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing £28 per month Free Version Free Trial	Pricing $199.00/month Feedback Management Starting from $199/month Zonka Feedback’s Feedback Management Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration. • Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline) • NPS, CSAT & CES measurement • Online reputation management • Advanced targeting & user segmentation • Customizable & multilingual surveys • Real-time dashboards, alerts & digests • Case management & closed-loop workflows • CX automation & workflows • Location & Agent-based CX management • Contact & user journey tracking • 20+ premium integrations AI Feedback Intelligence Starting from $999/month Zonka Feedback’s AI Feedback Intelligence Platform transforms high-volume unstructured feedback into actionable insights with GenAI-powered analysis, trends, and real-time role-based dashboards. • Unify feedback from surveys, reviews, tickets, chats & calls • AI-powered themes, entities & sentiment analysis • NPS, CES, CSAT Impact analysis • “Ask AI” Insights Assistant • Key Driver identification • Location, agent & entity insights • Case management & CX automation • Real-time alerts & digest emails • Customizable AI (add/edit themes, business entities) • Granular frontline & location-level intelligence Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.8 / 5 ease 4.5 / 5 features 4.8 / 5 design 4.8 / 5 support 4.8 / 5 Read all reviews
	Pros & Cons from Real Users Pros Easy to use interface. Customizable survey templates. Rich reporting and analytics capabilities. Advanced survey logic. Seamless integration with other applications and platforms. Variety of response collecting methods. I am very satisfied with this purchase because it is a mature SaaS. It is easy to understand, easy to use. Very complete. If you want, you can go to the details of a complex survey campaign. It helped me in save a lot of time. It includes a lot of templates and an easy way to modify or create the survey I want. It gives me professional reports, ready to share with my team. Furthermore, It has a trends reports and many features that I did not know. So, it has a huge value to let me know more about quality survey best practices. 1. Offline survey - you can take a survey for your events or venues by enabling your offline survey. 2. Native Integrations - you can connect most of the well-known tools to Zonka and sync your contacts back to it. 3. User-friendly - nice UX and UI. Easy to navigate. 4. Distribution - so many ways to distribute your survey. Link, SMS, email, QR etc. Ease of use, integrations, SMS integrations, real-time analytics and advanced reporting; feedback alerts. Cons None for now. I'm currently satisfied with the service. I would like to see it available in Spanish language in the future, at least at the front-end of surveys, or language selection feature. In the embedded surveys, I would like to add an interactive option like "insert your email to see the results" and use this engagement to get leads. 1. CSV - it has some issues with uploading your contacts with CSV files. It sometimes uploads 70% of your list. 2. Contact list - you can't move the tables (fields) as you wish. So the name is on position 1 but surname position 6. It should be next to each other. 3. Analytics - missing a lot of analytics for SMS. You send out SMS but don't know if it was delivered, clicked etc. It’d be nice to see a use case where our clients can save/download their input into specialized forms like microjournal entries or quizzes, etc.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Chase Interaction Founded: 2020 United Kingdom www.tracx.com	Company Information Zonka Feedback Founded: 2014 India www.zonkafeedback.com
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Feedbackly	Delighted Qualtrics
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Categories Customer Experience Customer Satisfaction NPS	Categories Customer Feedback Customer Satisfaction NPS SMS Survey Survey
	Customer Satisfaction Features 360 Degree Feedback Analytics Call Reporting Complaint Monitoring Feedback Collection Survey Management Show More Features Customer Feedback Features Alerts / Notifications Behavior Analytics Bug Reports Community Feedback Tools Live Chat Negative Feedback Management Net Promoter Score (NPS) Screenshot / Screen Capture Surveys User Testing Tools Video Feedback Visual Feedback Tools Voice of the Customer (VoC) Website Feedback SMS Survey Features Alerts / Notifications Analytics / Reporting Audience Targeting Campaign Management Contact Management Customizable Templates Keyword Tracking Mass Texting Message Personalization MMS Scheduled Messaging Survey Builder Template Management Survey Features Custom Survey URLs Data Analysis Tools Email Marketing Mobile Survey Offline Response Collection Paper Survey Question Branching Question Library Site Intercept Survey Skip Logic Supports Audio / Images / Video
Integrations Easyflow Facebook Quickwork Salesforce SentiSum Stackreaction VenueSumo WiserNotify Workers by Delos X (Twitter) Zendesk Zenkit Base Show More Integrations	Integrations Easyflow Facebook Quickwork Salesforce SentiSum Stackreaction VenueSumo WiserNotify Workers by Delos X (Twitter) Zendesk Zenkit Base Show More Integrations View All 12 Integrations
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