Tracker

Tracker

TrackerRMS
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About

For all your sales and recruiting needs, Tracker helps you build better with a cloud-based all-in-one recruitment ATS and sales CRM solution. Perfect for all kinds of staffing and consulting businesses, Tracker helps firms grow by creating better relationships. From applicant sourcing and placement to employee onboarding, Tracker streamlines the entire recruitment workflow, increasing recruiter, candidate, and client success.

About

iSmartRecruit is a cloud-based recruitment software trusted by thousands of organisations across 70+ countries. The platform offers powerful solutions for staffing agencies, recruitment firms, RPOs, startups, and in-house HR teams seeking to optimise their talent acquisition process. The latest version, iSmartRecruit 2.0, introduced in 2025, features cutting-edge AI technology designed to accelerate hiring while enhancing candidate-job fit. Key features include AI-powered candidate matching, which intelligently aligns candidates to job roles based on skills and experience. AI Agents automate sourcing and screening, while Generative AI creates job posts, candidate summaries, and emails automatically. Conversational AI chatbots engage candidates 24/7, improving interaction and response times. iSmartRecruit 2.0 also offers fully customisable workflows and a self-hosted option for enhanced security and compliance. It supports 14 languages and it also have a mobile-friendly interface.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Recruitment, consulting or in house staffing business in the professional services market.

Audience

Suitable for small, small-mid size of Corporate HRs, Staffing Agencies & Executive Search Firms

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$75.00/month/user
$75.00/month/user
Additional Packages
$15.00/month/user
Free Version
Free Trial

Pricing

No information available.
We do have various pricing models, which are Startup, Professional and Enterprise.

Kindly contact our sales team for more details.
Free Version
Free Trial

Reviews/Ratings

Overall 4.8 / 5
ease 4.6 / 5
features 4.6 / 5
design 4.8 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.8 / 5
design 4.7 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • Kristen responded immediately to my mobile app issue and resolved the problem promptly and professionally. Software/technology is only as good as the support behind it, and I have been very pleased with Kristen and Tracker overall during our first year of business. I definitely made the right choice.
  • I had someone managing my database and server. When he retired, I had no idea what to do because I wanted to manage my data but had NO IDEA how to do it. Tracker RMS made it possible for me to accomplish all of my goals in a completely customizable way.
  • I love the product itself, very intuitive, easy to use, great self-serve training and customization and very quick, responsive team of CS folks. Highly recommend Tracker I've used many ATS's and this is a current FAV!
  • Tracker offers an extremely easy, intuitive interface that makes onboarding and training with the program simpler. Everything is 100% customizable to the end user. It has provided a new level of organization and clarity to our data as well as allowed us to implement more automation in our day-to-day tasks - relieving time and pressure from our team members. The analytics tool from running campaigns and sequences provides great insight into our messaging. Their support team is extremely responsive & quick to action. Their knowledge, experience, and patience are greatly appreciated.
  • The Tracker system provides an elegant and easy to navigate user interface that features all the necessary functions of an effective ATS. The Tracker Academy is a huge bonus - videos and help files are very important as a new user. Once the system is configured to your own processes, the workflow makes it easy to track candidates, leads, and client contacts, as well as to manage the sourcing, presentation, interview, rejection, offer and placement of resources in the system. The system allows for ease of collecting information from the candidates including due diligence documents required by clients/legislative bodies. The time entry/tracking system is a real bonus that allows for efficient and effective collection and management of 3rd party contractor time entry and approvals. The system has numerous automation features and now with AI, is becoming even more integral to our candidate/placement records management processes.

Cons

  • So far, I do not have any negatives to discuss. I am very pleased overall.
  • It took me a while to set up. It took longer than I thought, but I am glad I stuck with it. Allow me to share I am not a technical person.
  • Nothing so far. Staffing cannot run efficiently with a good ATS and Tracker is proving to be everything promised!
  • While the CRM is user-friendly, some team members found the initial learning curve slightly steep, requiring a bit of time and training to fully grasp all its functionalities.
  • Because there are so many features, it can take time to really understand how they work together and how the data flows through to really get the full benefit of all these features. This is just a matter of time and effort. Some of the naming conventions are inconsistent between the training videos and live DB, but I understand this is going to be resolved in the near future. Minor missing features such as the ability to store documents in certain record types, but this will come with time. The text editor in the templates section could use improvement as formatting can be a challenge. It would be nice to be able to pull all data into one file in order to filter and manipulate as needed, but the reports are good enough - just not the most intuitive. Once you get the hang of how data is stored, it becomes easier to build reports. The biggest CON is that clients don't get a 'sandbox' or test environment based on their own set up in which to trial new features, processes and workflows. This is the key difference between a 4 and 5 star review for me.

Pros & Cons from Real Users

Pros

  • It is a great candidate management tool, many features available. I love the email integration. It is very valuable as a team tool as info can be shared within the team easily.
  • Easy to contact offline Support team on use of features and how to customize fields. Quick and prompt email response to query. Relatively affordable compared to other similar apps. Ideal for small and medium size. Does not feel bloated and unnecessarily complex.
  • We truly love their prompt customer support service and ability to customize the software as per the requirement. also, it speedup our hiring process by automating manual task like reviewing resumes, and save our time.
  • Value for money, easy to navigate, customizable as per own workflow, simple system with variety of features.
  • Value for money, ton of features, easy to use, easy to understand help articles, self help videos, team management.

Cons

  • Job pages are hosted on an ismart URL, instead of staying within our domain.
  • Trial period could be longer than 1 week to help user decide if this is the right platform for them. Easy import features to allow user to test the app with their own data.
  • The system has many features and is easy to use, but it still requires some form of training to use it to the fullest and get maximum advantages.
  • No feasibility to create own reports, basic CRM function.
  • More reports needed, interview feedback form can be more customizable.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

TrackerRMS
Founded: 2005
United States
www.tracker-rms.com

Company Information

iSmartRecruit
Founded: 2013
United States
www.ismartrecruit.com/

Alternatives

Alternatives

Recruiteze

Recruiteze

Recruiteze.com
hireEZ

hireEZ

HireTeamMate
Greenhouse

Greenhouse

Greenhouse Software

Categories

Categories

Applicant Tracking Features

Assessments
Background Screening
Candidate Management
Collaboration Tools
Internal HR
Interview Management
Interview Scheduling
Job Board Posting
Job Requisition
Onboarding
Recruiting Firms
Reference Checking
Resume Parsing
Resume Search
Self Service Portal
Workflow Management

Recruiting Features

Assessments
Background Screening
CRM
Interaction Tracking
Internal HR
Interview Management
Job Board Posting
Job Requisition
Onboarding
Recruiting Firms
Reference Checking
Resume Parsing
Self Service Portal

Recruiting Agency Features

Assessments
Background Screening
Billing & Invoicing
Candidate Management
CRM
Internal HR
Interview Management
Job Posting
Lead & Sales Management
Payroll Management
Reference Checking
Resume Parsing
Resume Search
Self Service Portal

Staffing Features

Billing & Invoicing
Candidate Management
CRM
Interview Management
Job Board Posting
Job Requisition
Onboarding
Payroll Management
Self Service Portal
Temporary Staffing

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Job Board Features

Application Management
Billing & Invoicing
Built-in ATS
Discount / Package Management
Employer Accounts
Job Management
Job Marketplace
Matching Engine
Resume Posting
Resume Search

Applicant Tracking Features

Assessments
Background Screening
Candidate Management
Collaboration Tools
Internal HR
Interview Management
Interview Scheduling
Job Board Posting
Job Requisition
Onboarding
Recruiting Firms
Reference Checking
Resume Parsing
Resume Search
Self Service Portal
Workflow Management

Recruiting Features

Assessments
Background Screening
CRM
Interaction Tracking
Internal HR
Interview Management
Job Board Posting
Job Requisition
Onboarding
Recruiting Firms
Reference Checking
Resume Parsing
Self Service Portal

Recruiting Agency Features

Assessments
Background Screening
Billing & Invoicing
Candidate Management
CRM
Internal HR
Interview Management
Job Posting
Lead & Sales Management
Payroll Management
Reference Checking
Resume Parsing
Resume Search
Self Service Portal

Staffing Features

Billing & Invoicing
Candidate Management
CRM
Interview Management
Job Board Posting
Job Requisition
Onboarding
Payroll Management
Self Service Portal
Temporary Staffing

Integrations

Gmail
Google Calendar
Indeed
LinkedIn
Microsoft Outlook
Microsoft Teams
Dr. Job
Facebook
Glassdoor
Jobsora
Mailchimp
QuickBooks Desktop Pro
Sage Accounting
SnatchBot
SourceWhale
TextUs
Zapier

Integrations

Gmail
Google Calendar
Indeed
LinkedIn
Microsoft Outlook
Microsoft Teams
Dr. Job
Facebook
Glassdoor
Jobsora
Mailchimp
QuickBooks Desktop Pro
Sage Accounting
SnatchBot
SourceWhale
TextUs
Zapier
Claim Tracker and update features and information
Claim Tracker and update features and information
Claim iSmartRecruit and update features and information
Claim iSmartRecruit and update features and information