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About

TrackerRMS is an intelligent recruitment management platform that helps staffing and recruiting agencies run the whole business in one place. ATS, CRM, back office, and integrations share one record, so nothing gets lost between winning the client and filling the role. Every credential is tracked and every expiry caught before a non-compliant placement goes out. Automation and EVA handle the check-ins, reminders, and admin, so recruiters stay on the phone with the people who matter. Fill rates, margins, pipeline health, and source attribution sit in plain sight, without anyone compiling a report. The full platform works on any device, and Watchdogs flag end dates and expiries before anyone has to ask. Recruitment is a relationship business. Tracker handles the operational, so the desk stays personal.

About

iSmartRecruit is a cloud-based recruitment software trusted by thousands of organisations across 70+ countries. The platform offers powerful solutions for staffing agencies, recruitment firms, RPOs, startups, and in-house HR teams seeking to optimise their talent acquisition process. The latest version, iSmartRecruit 2.0, introduced in 2025, features cutting-edge AI technology designed to accelerate hiring while enhancing candidate-job fit. Key features include AI-powered candidate matching, which intelligently aligns candidates to job roles based on skills and experience. AI Agents automate sourcing and screening, while Generative AI creates job posts, candidate summaries, and emails automatically. Conversational AI chatbots engage candidates 24/7, improving interaction and response times. iSmartRecruit 2.0 also offers fully customisable workflows and a self-hosted option for enhanced security and compliance. It supports 14 languages and it also have a mobile-friendly interface.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Staffing and recruiting agencies placing temporary, contract, and permanent talent across North America, the UK, Europe, and ANZ.

Audience

Suitable for small, small-mid size of Corporate HRs, Staffing Agencies & Executive Search Firms

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$99.00/month/user
$99.00/month/user
Additional Packages
Free Version Not Supported
Free Trial Supported

Pricing

We do have various pricing models, which are Startup, Professional and Enterprise.

Kindly contact our sales team for more details.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.6 / 5
features 4.6 / 5
design 4.8 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.8 / 5
design 4.7 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • Kristen responded immediately to my mobile app issue and resolved the problem promptly and professionally. Software/technology is only as good as the support behind it, and I have been very pleased with Kristen and Tracker overall during our first year of business. I definitely made the right choice.
  • I had someone managing my database and server. When he retired, I had no idea what to do because I wanted to manage my data but had NO IDEA how to do it. Tracker RMS made it possible for me to accomplish all of my goals in a completely customizable way.
  • I love the product itself, very intuitive, easy to use, great self-serve training and customization and very quick, responsive team of CS folks. Highly recommend Tracker I've used many ATS's and this is a current FAV!
  • Tracker offers an extremely easy, intuitive interface that makes onboarding and training with the program simpler. Everything is 100% customizable to the end user. It has provided a new level of organization and clarity to our data as well as allowed us to implement more automation in our day-to-day tasks - relieving time and pressure from our team members. The analytics tool from running campaigns and sequences provides great insight into our messaging. Their support team is extremely responsive & quick to action. Their knowledge, experience, and patience are greatly appreciated.
  • The Tracker system provides an elegant and easy to navigate user interface that features all the necessary functions of an effective ATS. The Tracker Academy is a huge bonus - videos and help files are very important as a new user. Once the system is configured to your own processes, the workflow makes it easy to track candidates, leads, and client contacts, as well as to manage the sourcing, presentation, interview, rejection, offer and placement of resources in the system. The system allows for ease of collecting information from the candidates including due diligence documents required by clients/legislative bodies. The time entry/tracking system is a real bonus that allows for efficient and effective collection and management of 3rd party contractor time entry and approvals. The system has numerous automation features and now with AI, is becoming even more integral to our candidate/placement records management processes.

Cons

  • So far, I do not have any negatives to discuss. I am very pleased overall.
  • It took me a while to set up. It took longer than I thought, but I am glad I stuck with it. Allow me to share I am not a technical person.
  • Nothing so far. Staffing cannot run efficiently with a good ATS and Tracker is proving to be everything promised!
  • While the CRM is user-friendly, some team members found the initial learning curve slightly steep, requiring a bit of time and training to fully grasp all its functionalities.
  • Because there are so many features, it can take time to really understand how they work together and how the data flows through to really get the full benefit of all these features. This is just a matter of time and effort. Some of the naming conventions are inconsistent between the training videos and live DB, but I understand this is going to be resolved in the near future. Minor missing features such as the ability to store documents in certain record types, but this will come with time. The text editor in the templates section could use improvement as formatting can be a challenge. It would be nice to be able to pull all data into one file in order to filter and manipulate as needed, but the reports are good enough - just not the most intuitive. Once you get the hang of how data is stored, it becomes easier to build reports. The biggest CON is that clients don't get a 'sandbox' or test environment based on their own set up in which to trial new features, processes and workflows. This is the key difference between a 4 and 5 star review for me.

Pros & Cons from Real Users

Pros

  • It is a great candidate management tool, many features available. I love the email integration. It is very valuable as a team tool as info can be shared within the team easily.
  • Easy to contact offline Support team on use of features and how to customize fields. Quick and prompt email response to query. Relatively affordable compared to other similar apps. Ideal for small and medium size. Does not feel bloated and unnecessarily complex.
  • We truly love their prompt customer support service and ability to customize the software as per the requirement. also, it speedup our hiring process by automating manual task like reviewing resumes, and save our time.
  • Value for money, easy to navigate, customizable as per own workflow, simple system with variety of features.
  • Value for money, ton of features, easy to use, easy to understand help articles, self help videos, team management.

Cons

  • Job pages are hosted on an ismart URL, instead of staying within our domain.
  • Trial period could be longer than 1 week to help user decide if this is the right platform for them. Easy import features to allow user to test the app with their own data.
  • The system has many features and is easy to use, but it still requires some form of training to use it to the fullest and get maximum advantages.
  • No feasibility to create own reports, basic CRM function.
  • More reports needed, interview feedback form can be more customizable.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Tracker
Founded: 2005
United States
www.tracker-rms.com/

Company Information

iSmartRecruit
Founded: 2013
United States
www.ismartrecruit.com/

Alternatives

Alternatives

Recruiteze

Recruiteze

Recruiteze.com
hireEZ

hireEZ

HireTeamMate

Categories

Applicant Tracking Supported
Candidate Sourcing Supported
CRM Supported
Job Board Supported
Recruiting Supported
Recruiting Agency Supported
Staffing Supported

Categories

AI Recruiting Supported
Applicant Tracking Supported
Executive Search Supported
Recruiting Supported
Recruiting Agency Supported
Staffing Supported
Talent Management Supported

Applicant Tracking Features

Assessments Not Supported
Background Screening Not Supported
Candidate Management Supported
Collaboration Tools Supported
Internal HR Supported
Interview Management Supported
Interview Scheduling Supported
Job Board Posting Supported
Job Requisition Supported
Onboarding Supported
Recruiting Firms Supported
Reference Checking Not Supported
Resume Parsing Supported
Resume Search Supported
Self Service Portal Supported
Workflow Management Supported

Recruiting Features

Assessments Supported
Background Screening Not Supported
CRM Supported
Interaction Tracking Supported
Internal HR Supported
Interview Management Supported
Job Board Posting Supported
Job Requisition Supported
Onboarding Supported
Recruiting Firms Supported
Reference Checking Supported
Resume Parsing Supported
Self Service Portal Supported

Recruiting Agency Features

Assessments Supported
Background Screening Not Supported
Billing & Invoicing Supported
Candidate Management Supported
CRM Supported
Internal HR Supported
Interview Management Supported
Job Posting Supported
Lead & Sales Management Supported
Payroll Management Not Supported
Reference Checking Supported
Resume Parsing Supported
Resume Search Supported
Self Service Portal Supported

Recruitment Marketing Features

Candidate Relationship Management Supported
Careers Page Supported
Custom Branding Supported
Email Marketing Supported
Internal HR Not Supported
Marketing Automation Supported
Multi-Channel Marketing Supported
Recruitment Management Supported
Reporting / Analytics Supported
SMS / Text Messaging Supported
Social Recruiting Not Supported

Staffing Features

Billing & Invoicing Supported
Candidate Management Supported
CRM Supported
Interview Management Supported
Job Board Posting Supported
Job Requisition Supported
Onboarding Supported
Payroll Management Not Supported
Self Service Portal Supported
Temporary Staffing Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Supported

Job Board Features

Application Management Supported
Billing & Invoicing Not Supported
Built-in ATS Supported
Discount / Package Management Not Supported
Employer Accounts Not Supported
Job Management Supported
Job Marketplace Not Supported
Matching Engine Supported
Resume Posting Not Supported
Resume Search Supported

Applicant Tracking Features

Assessments Supported
Background Screening Supported
Candidate Management Supported
Collaboration Tools Supported
Internal HR Supported
Interview Management Supported
Interview Scheduling Supported
Job Board Posting Supported
Job Requisition Supported
Onboarding Supported
Recruiting Firms Supported
Reference Checking Not Supported
Resume Parsing Supported
Resume Search Supported
Self Service Portal Supported
Workflow Management Supported

Recruiting Features

Assessments Supported
Background Screening Supported
CRM Supported
Interaction Tracking Supported
Internal HR Supported
Interview Management Supported
Job Board Posting Supported
Job Requisition Supported
Onboarding Supported
Recruiting Firms Supported
Reference Checking Not Supported
Resume Parsing Supported
Self Service Portal Supported

Recruiting Agency Features

Assessments Supported
Background Screening Supported
Billing & Invoicing Supported
Candidate Management Supported
CRM Supported
Internal HR Supported
Interview Management Supported
Job Posting Supported
Lead & Sales Management Supported
Payroll Management Not Supported
Reference Checking Not Supported
Resume Parsing Supported
Resume Search Supported
Self Service Portal Supported

Staffing Features

Billing & Invoicing Not Supported
Candidate Management Supported
CRM Supported
Interview Management Supported
Job Board Posting Supported
Job Requisition Supported
Onboarding Supported
Payroll Management Not Supported
Self Service Portal Supported
Temporary Staffing Not Supported

Integrations

Gmail Supported
Google Chrome Supported
Indeed Supported
LinkedIn Supported
Microsoft Outlook Supported
Microsoft Teams Supported
Monster Supported
AccuSourceHR Supported
Adzuna Not Supported
Alex AI Supported
BroadBean Supported
Facebook Not Supported
Google Calendar Not Supported
JobRobotix Supported
Mailgun Not Supported
Naukri Not Supported
Ringover Supported
SendGrid Not Supported
Textkernel Supported
Xero Supported

Integrations

Gmail Supported
Google Chrome Supported
Indeed Supported
LinkedIn Supported
Microsoft Outlook Supported
Microsoft Teams Supported
Monster Supported
AccuSourceHR Not Supported
Adzuna Supported
Alex AI Not Supported
BroadBean Not Supported
Facebook Supported
Google Calendar Supported
JobRobotix Not Supported
Mailgun Supported
Naukri Supported
Ringover Not Supported
SendGrid Supported
Textkernel Not Supported
Xero Not Supported
Claim Tracker and update features and information
Claim Tracker and update features and information
Claim iSmartRecruit and update features and information
Claim iSmartRecruit and update features and information