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About

TraceRoot.AI is an open source, AI-native observability and debugging platform designed to help engineering teams resolve production issues faster. It consolidates telemetry into a single correlated execution tree that provides causal context for failures. AI agents operate over this structured view to summarize issues, pinpoint likely root causes, and even suggest actionable fixes or draft GitHub issues and pull requests. It offers interactive trace exploration with zoomable log clusters, span and latency views, and code-linked insights. Lightweight SDKs for Python and TypeScript enable seamless instrumentation using OpenTelemetry, with support for both self-hosted and cloud deployment. Human-in-the-loop interaction is central: developers can guide reasoning by selecting relevant spans or logs, then verify agent reasoning through traceable context.

About

Create call scripts to duplicate the success of your best sales people! Agents access these interactive scripts within CRM systems, while the platform captures detailed analytics of paths traversed by your team. Interactively guide call center agents for technical support, business process compliance, telemarketing, lead qualification and more. Deflect incoming calls, improve customer satisfaction (CSAT) through interactive customer self service. Create business process based applications with enterprise data integration. Built on highly advanced Decision Network Architecture (DNA) Yonyx Map View provides a first of its kind solution for creating and visualizing decision tree driven customer interaction flows. Starting from a symptom, a customer can interactively troubleshoot an issue by traversing a decision tree along a given pathway. This helps customers quickly determine the underlying root cause and the corresponding solution.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Engineering and DevOps teams in need of a tool to fix bugs faster by using AI-guided, trace-based debugging with contextual reasoning and streamlined GitHub integration

Audience

Organizations searching for an advanced Customer Service solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$49 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

TraceRoot.AI
Founded: 2025
United States
traceroot.ai/

Company Information

Yonyx
Founded: 2010
United States
corp.yonyx.com

Alternatives

Alternatives

Textografo

Textografo

JA Digital Partner
Arize Phoenix

Arize Phoenix

Arize AI
TelemetryHub

TelemetryHub

TelemetryHub by Scout APM

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

CAMEL-AI
Freshdesk
GitHub
JavaScript
NetSuite
Notion
OWL
OpenTelemetry
Python
Salesforce Agentforce Service
ServiceNow
Slack
TypeScript
Zendesk

Integrations

CAMEL-AI
Freshdesk
GitHub
JavaScript
NetSuite
Notion
OWL
OpenTelemetry
Python
Salesforce Agentforce Service
ServiceNow
Slack
TypeScript
Zendesk
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