TotalQueue vs. hate2wait Comparison Chart

Long queues cost businesses across the world trillions of dollars in lost sales. Customers who experience poor queuing are less likely to stay and recommend your business. Compare the performance of different locations and departments. Monitor the number of visitors waiting, average wait times, and other metrics. Give your staff the tools they need to supercharge your customer service. Recognize your team’s achievements and identify opportunities for growth. Easily measure and share performance results. Use service reports to keep track of KPIs and the effectiveness of service strategy. Eliminate in-person lines by allowing customers to join a virtual waitlist using their phones. Monitor your line in real-time. Let customers safely wait in their car, at home, or outside. Notify them when you are ready to serve them. Give customers regular updates and wait times. Make them feel like VIPs by talking to them directly and asking for their feedback.

Streamline your customer flow with our SMS-powered waitlist, reservations, and queue management app for restaurants, health care providers, and many other businesses. * Customers can add themselves to your list via an embeddable widget, web page, or SMS message. Or you can turn this off. * Online reservations/appointments, customizable for restaurants, personal services, retail, entertainment, DMVs, and more. * Easily text guests when you're ready for them. Choose from a variety of customizable automated messages, or open up a 1:1 SMS chat. * Use other software for appointments? No problem. Upload reservations or use our API, then you can still manage your customer flow and messaging within our app. * Integrates with Square POS and Weebly to easily send texts when an order is ready. *No app for you or your customers to download.

Total ETO is the only ERP/ MRP system that matches the unique workflow of Engineer To Order manufacturers. Our software solves the common problems Custom Machine Builders face, so they can increase efficiency, accuracy, and profitability. -Engineers love our Dynamic BOMs that integrate with CAD systems including SolidWorks and Inventor. Spreadsheets and double entries are eliminated, so your designers can spend more time designing! -Parts can be released to procurement in stages, including long-lead components. This keeps your projects on time and on budget. -Sales will be able to estimate projects with precision and ease, thanks to the data Total ETO collects and organizes. -Empower management with real-time info by tracking project workflow. You'll see job costing and other reporting metrics at all stages of a project. -Know where your parts are in their fabrication process at all times.  It's also easy to ensure parts are inspected and know who completed the inspection.

ActiveBatch by Redwood makes setting up and launching automation easy with no custom scripting required. With a low-code Super REST API adapter, over 100 pre-built job steps and a user-friendly drag-and-drop workflow designer, you can integrate across any system, application and data source, on-prem, in the cloud or in hybrid environments. Maintain complete control and visibility and meet SLAs with monitoring of all automation from a single pane of glass and get custom alerts via emails or SMS. Managed Smart Queues dynamically scale resources for high-volume workloads, reducing process times while the self-service portal enables business users to run and monitor workflows independently. ActiveBatch meets security and compliance standards, with ISO 27001 and SOC 2, Type II certifications, encrypted connections and regular third-party tests, always keeping security at the forefront. Along with ongoing product advancements, get the added benefit of 24x7 support and on-site training.

Epicor ® Indago™ WMS is a revolutionary, client- and mobile-based warehouse management system that helps users save time, reduce inventory and labor costs, and increase customer service levels. Built using leading-edge .NET and SQL server technology, Indago WMS provides an extraordinarily rich, flexible, user-friendly experience that enables flawless execution of warehouse operations in a broad range of sectors—including automotive, industrial, electrical, plumbing, hardware, and more. - Reduce Operating Costs: Optimize the productivity of every warehouse employee and reduce total labor hours while increasing order fill. - Accelerate Order Cycle Time: Know the exact location and status of every SKU in your warehouse at every moment to ensure immediate availability. - Eliminate ‘Zero Picks’: Resolve chronic issues in finding and picking parts for every order, boosting service levels and customer satisfaction.

Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer

Reduce Paper-Based Work With Our Drag-n-Drop App Builder. Create Data-Driven Apps That Empower Your Business. Mobile & Desktop. No Coding Required. A no-code platform for creating data-driven apps to replace paper forms across all industries. Use our versatile drag-n-drop software to schedule, dispatch, track & manage jobs. “Appenate allowed our company to go paperless in the field & gave us the ability to move towards other paperless operations. Within a month we had a department of 12 technicians & one dispatcher using Appenate daily” – Junetta, Commercial Service Department – Total Group Create quotes, checklists or reports & easily integrate with existing systems. Enforce accountability, cost-saving & efficiency via our dashboard overview. FREE trial offered to test GPS, barcode scanning, signature & drawing, media & attachment upload, formulas, push notifications, white label & offline capabilities. Create online forms and apps in under 5 minutes.

Cloud based union CRM software system to manage: Members, Job Dispatches, Employers, Projects, Grievances, Dues Payments, Member Certificates, Class and Event Attendances, Market Recovery Funds & Budgets, and More. Fully customized and tailored to your needs. Get a free demo and upgrade your union.

Quantum is a robust MES that gives manufacturers the visibility they want, the data they need, and the compliance they count on, all while seamlessly managing everything from inventory to final inspection. With Quantum: - Your production schedule is always accurate and adaptable, able to flex to any situation. - Your team always has the proper instructions to do their daily work. - You have a prioritized work list, keeping your team on top of tasks today, tomorrow, and beyond. - Gain total visibility into your inventory and manage everything from raw materials to finished products in one place. - Proactively identify and prevent potential issues with real-time alerts. Quantum bridges the gap between your ERP (example: QuickBooks) and your shop floor operations, integrating these functions into a singular system. This empowers the front office with essential financial insights while equipping the shop floor with unparalleled production efficiency

Fraud.com's aiReflex determines which transactions are legitimate in real-time using a multi-layer defence coupled with explainable AI to fight fraud & improve customer trust. The detection layer analyses your transactional data in real-time to deliver unmatched risk-scoring accuracy. The multi-layer defence identifies suspicious transactions using our adaptive machine learning algorithms, adaptive rules & next-generational behavioural engine to create hyper granular profiles for every individual to identify abnormal behaviour. aiReflex's Response layer manages fraud centrally via an omnichannel case manager, automating tasks & decision-making to reduce fraud, friction & fraud team inefficiencies. Investigators become superheroes with a 360-degree view of the customer and explainable AI to manage a case with great accuracy & speed, with intelligent search, reporting, queue management & link analysis. Contact us at fraud.com to learn how we can improve your fraud defences.