Vorex

Vorex

Kaseya
+
+

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About

A single destination to have access to all the building information. A single point of service for all your needs, easily accessible at all times. Transmission of new ticket by voice interface. Algorithm for routing the ticket to the right technician. Interaction with a Chat Bot to find out the status of a ticket and take action on the ticket. Automatic content translation by Google AutoML.

About

Easily Create, Manage and Resolve all IT Service Requests and Tickets. Easily create, manage and resolve all your IT service requests and tickets. Reduce the number of service tickets generated and resolve IT incidents faster. About one third the price of competing solutions. Resolve IT service tickets 40% faster with seamless VSA integration. Allow your technicians to work efficiently and seamlessly across tools and access the right information when and where they need it. Spend less time tracking tickets and more time making customers happy with a complete IT helpdesk ticketing solution. Effectively staff and manage IT projects and get real-time project status reports. Improve forecasting through comprehensive project management. The Vorex Service Desk dashboard provides real-time information on the progress and status of tickets. Easily generate custom reports; and gain insights to make the right business decisions quickly and confidently.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Real estate agencies, professionals and companies looking for a solution to improve their operations

Audience

Small-to-midsize businesses

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$10.00/month/user
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

TheGoodRegister
Canada
www.thegoodregister.com

Company Information

Kaseya
Founded: 2000
United States
www.kaseya.com/products/vorex/

Alternatives

Alternatives

Kaseya BMS

Kaseya BMS

Kaseya
One to One Plus

One to One Plus

Edutek Solutions
monday service

monday service

monday.com
Asset Infinity

Asset Infinity

PcsInfinity Pvt. Ltd.

Categories

Categories

Help Desk Supported
IT Service Supported
Project Management Supported
Service Desk Supported

Fixed Asset Management Features

Asset Budgeting Not Supported
Asset Lifecycle Management Not Supported
Audit Trail Not Supported
Barcoding / RFID Not Supported
Depreciation Management Not Supported
Disposal Management Not Supported
Document Management Not Supported
Inventory Tracking Not Supported
Tax Management Not Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Professional Services Automation Features

Billing & Invoicing Supported
Client Portal Supported
Collaboration Tools Supported
CRM Supported
Document Management Supported
Portfolio Management Not Supported
Project Management Supported
Proposal Generation Supported
Quote Management Supported
Resource Management Supported
Time & Expense Tracking Supported

Project Management Features

Agile Methodologies Supported
Budget Management Supported
Client Portal Supported
Collaboration Tools Supported
Cost-to-Completion Tracking Supported
Customizable Templates Supported
Gantt Charts Supported
Idea Management Supported
Kanban Board Supported
Milestone Tracking Supported
Portfolio Management Not Supported
Resource Management Supported
Time & Expense Tracking Supported
Traditional Methodologies Supported

Integrations

IT Glue Not Supported
Kaseya VSA Not Supported
MyGlue Not Supported
Network Glue Not Supported
QuickBooks Online Not Supported
QuickBooks Online Advanced Not Supported
ScalePad Not Supported
ScalePad Lifecycle Manager Not Supported

Integrations

IT Glue Supported
Kaseya VSA Supported
MyGlue Supported
Network Glue Supported
QuickBooks Online Supported
QuickBooks Online Advanced Supported
ScalePad Supported
ScalePad Lifecycle Manager Supported
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