Textel vs. Textline Comparison


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About Textel is a business texting platform designed to actually improve your customer experience through AI and human-powered conversations. Connect with customers at scale or 1:1 in Textel’s compliant and seamless platform. With Textel, deepen relationships with your customers and boost revenue while extending the efficiency of your team. Use conversational and AI-powered texting to connect with your customers on the tools your team is already comfortable with. Since we’re built into your CCaaS platform, the connection becomes easy, with either agent-driven or agentless SMS and MMS. Get personal(ized) with 1:1 conversational texting. Have two-way conversations with your customers using agent-driven or agentless SMS and MMS. Share pictures or links to give them quick access to the information they need and build loyalty. Then, track conversation history using Textel in your existing customer platform for constant improvement.	About Textline is a business text messaging platform for modern customer support and sales teams. Business texting is a fast, friendly, and convenient communication channel that makes people feel valued. Create better customer experiences and build stronger relationships with customers. Customers want to text you. Stop putting them on hold, and let them get in touch whenever they want, from wherever they are. We make direct, two-way communication possible, even when you’re talking to a large number of people at the same time. Customer support is a group effort. Our platform was built with collaboration in mind, so your team can do its best work. Textline keeps all of your conversations and customer information in one place, so you can monitor your team’s work, create a better process, and measure progress. Set up your phone number and arrange your workspace. Start authentic conversations with customers. Lots of them. Work efficiently using tools and features designed for teamwork.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Businesses seeking a tool to send and receive SMS and MMS text messages to increase customer engagement	Audience Companies of all sizes in the USA or Canada
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $59.97 per month Limited: $59.97 per month Standard: $89.97 per month Pro: $249.95 per month Plus additional usage fees Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Not Supported In Person Supported
Company Information Textel United States textel.net	Company Information Textline Founded: 2016 United States textline.com
Alternatives Voizee	Alternatives TextUs
2way 2way Message	Text Request
Smarter Contact	MessageKite
Sonar Marchex	Textmagic
TextUs View All	Textlocal View All
Categories Business Text Messaging Supported Contact Management Supported Customer Service Supported SMS Marketing Supported	Categories Business Text Messaging Supported Customer Service Supported NPS Supported SMS Gateways Supported SMS Marketing Supported
	Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Not Supported Live Chat Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Not Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Supported SMS Marketing Features 2-Way Messaging Supported Artificial Intelligence Not Supported Contact Management Supported Mass Texting Supported Message Personalization Supported MMS Supported Mobile Coupons Not Supported Mobile Keywords Not Supported Polls / Voting Not Supported Reporting/Analytics Supported Scheduled Messaging Supported Shortcodes Not Supported Text-to-Win Not Supported
Integrations Aircall Not Supported Freshdesk Not Supported Genesys Cloud CX Supported Google Chrome Not Supported Help Scout Not Supported NiCE CXone Mpower Supported Pipedrive Not Supported RingCentral RingCX Supported STX Supported Salesforce Not Supported SalonBiz Supported Sapling AI Writing Assistant Not Supported Shopify Not Supported SpiceX Supported Twilio Not Supported Vonage Business Not Supported Vonage Communications APIs (Nexmo) Not Supported Wufoo Not Supported Zapier Not Supported Zendesk Not Supported Show More Integrations View All 7 Integrations	Integrations Aircall Supported Freshdesk Supported Genesys Cloud CX Not Supported Google Chrome Supported Help Scout Supported NiCE CXone Mpower Not Supported Pipedrive Supported RingCentral RingCX Not Supported STX Not Supported Salesforce Supported SalonBiz Not Supported Sapling AI Writing Assistant Supported Shopify Supported SpiceX Not Supported Twilio Supported Vonage Business Supported Vonage Communications APIs (Nexmo) Supported Wufoo Supported Zapier Supported Zendesk Supported Show More Integrations View All 17 Integrations
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