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About

TelcoSwitch is an innovative telecommunications company, committed to creating the best, easiest, and most cost-effective way for UK businesses to leverage the power of Unified Communications as a Service. Whether you’re a channel partner or direct customer, we offer simplified up-front and ongoing licensing models to suit every business. From our comprehensive technical training program to our London-based support helpdesk, it’s no surprise we achieve a 97% customer satisfaction score. It costs nothing to become a TelcoSwitch channel partner, and we don’t employ tactics like forecasting and minimum commitments that throttle you. From training material to customer-facing sales literature, we can do it all for you – your brand, supported by our market-leading solutions and infrastructure.

About

Vonage Business is a leading cloud communications platform for businesses of all sizes and industries. Vonage Business covers all the communication needs of organizations looking to succeed, offering more than 40 business-critical features, mobility, conferencing, and integration with top cloud applications. Trusted by more than 500,000 business users, Vonage is available in a number of plans and packages that fit various business requirements.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations in need of a complete Unified Communications solution

Audience

Small to medium sized businesses and large enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$19.99/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 3.3 / 5
ease 4.3 / 5
features 4.3 / 5
design 4.0 / 5
support 2.7 / 5

Pros & Cons from Real Users

Pros

  • Fast setup, features like mobile app and desktop access to the system and receive incoming & outgoing calls.
  • Vonage allows one administrator at my organization to manage our communications effectively. I can assign phone lines, create calling trees, manage voicemail, and even send texts from my Vonage app.
  • Excellent, aggressive pricing Full-featured VoIP System Excellent management interface Voice quality is crisp

Cons

  • It's pricy compared to the competition but the service is good.
  • It seems expensive to add users who wish to use a physical phone instead of the app. Customer support wait times are long because of the platform's popularity.
  • Terrible (nigh non-existent) customer service You have to contact Customer Service to remove some purchased features

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

TelcoSwitch
Founded: 2015
United Kingdom
telcoswitch.com

Company Information

Vonage
Founded: 2001
United States
www.vonage.com

Alternatives

Alternatives

Intermedia Unite

Intermedia Unite

Intermedia
Intermedia Unite

Intermedia Unite

Intermedia
RingCentral RingEX

RingCentral RingEX

RingCentral

Categories

Categories

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Unified Communications Features

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX Features

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

SIP Trunk Features

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
e911
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Integrations

ACF Technologies
Alexa Smart Properties
Bloom AI
BlueZoo
Botbiz
Carbyne
Cyclr
Detrack
Easyflow
FUSION
Google Chrome
Google Contacts
KonnectzIT
Microsoft Dynamics 365
Mozilla Firefox
PubNub
SuprSend
The SaaSy People
Vanillasoft
WIZ AI Talkbots

Integrations

ACF Technologies
Alexa Smart Properties
Bloom AI
BlueZoo
Botbiz
Carbyne
Cyclr
Detrack
Easyflow
FUSION
Google Chrome
Google Contacts
KonnectzIT
Microsoft Dynamics 365
Mozilla Firefox
PubNub
SuprSend
The SaaSy People
Vanillasoft
WIZ AI Talkbots
Claim TelcoSwitch and update features and information
Claim TelcoSwitch and update features and information
Claim Vonage Business and update features and information
Claim Vonage Business and update features and information