Talisma KnowledgebaseTalisma
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kaamsAmsphere
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About
Talisma Knowledgebase empowers your customer service staff by providing instant access to critical knowledge at the heart of your operations, reducing operational costs and improving business efficiency and growth. With Talisma Knowledgebase, service and support groups can continually capture, create, and refine knowledge solutions as part of their daily workflow. As solutions are approved and published to the knowledgebase, they become immediately available for shared use across functional areas and multiple channels, including phone, email, chat, and the Web. Users can easily tailor content delivery to different audiences using content rules and branded knowledge article templates. Easily track and report on knowledge articles accessed, categories of knowledge used, questions asked that did not result in a correct answer, customer satisfaction levels, and much more. In addition, detailed information about each knowledgebase visitor’s query is logged in the contact record.
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About
What if organizations could access subject matter expert (SME) knowledge and experience at the touch of a button? What if experiential knowledge could be easily accessed regardless of location or language? What if we could put your entire organization’s brain to work as one? Kaams® captures tacit knowledge and stores that knowledge in an intuitive and innovative platform, allowing clients to harness the power of their organization’s memory at any point in time. Some of our clients use Kaams® to protect and de-risk their business, while others use it to capitalize on best practice to increase business outputs. Whatever the scenario, Kaams® is the conduit for delivering real business improvements. Kaams® is a cloud-based platform for tacit and explicit knowledge to be captured, contextualized, retained, shared and managed across an enterprise. It enables the entire organization to “record” experiential knowledge, easily, as people do their day-to-day work.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Organizations of all sizes searching for a solution to get instant access to critical knowledge
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Audience
Enterprises requiring a platform for tacit and explicit knowledge to be captured, contextualized, retained, shared and managed
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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Company InformationTalisma
Founded: 1999
United States
www.talisma.com/products/knowledge-base-software/
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Company InformationAmsphere
Founded: 2002
United Kingdom
www.amsphere.com/kaams
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Not Supported
Collaboration
Not Supported
Content Management
Not Supported
Decision Tree
Supported
Discussion Boards
Not Supported
Full Text Search
Not Supported
Knowledge Base Management
Supported
Self Service Portal
Not Supported
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Not Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Not Supported
Full Text Search
Not Supported
Knowledge Base Management
Supported
Self Service Portal
Not Supported
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Integrations
No info available.
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Integrations
No info available.
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