+
+

Related Products

  • NinjaOne
    6,064 Ratings
    Visit Website
  • SuperOps
    223 Ratings
    Visit Website
  • ThreatLocker
    700 Ratings
    Visit Website
  • Iru
    1,389 Ratings
    Visit Website
  • Addigy
    262 Ratings
    Visit Website
  • ManageEngine Endpoint Central
    3,347 Ratings
    Visit Website
  • DriveStrike
    24 Ratings
    Visit Website
  • Auvik
    678 Ratings
    Visit Website
  • Planview AdaptiveWork
    718 Ratings
    Visit Website
  • Kantata
    2,341 Ratings
    Visit Website

About

Syncro offers the first Extended Monitoring and Management (XMM) platform purpose-built for midsized MSPs and internal IT teams. The unified platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale profitably. Syncro delivers powerful automation, native AI capabilities, deep Microsoft 365 integration, and seamless support for 50+ third-party tools—enabling teams to reduce complexity, cut costs, and uncover new revenue opportunities. Its transparent per-user pricing model and commitment to continuous innovation make it an ideal solution for modern IT operations.

About

Unigma is a unified cloud management platform designed to help IT organizations simplify the cloud. The platform combines performance monitoring, automation, and cost analytics solutions for public clouds, such as Amazon Web Services, Microsoft Azure, and Google Cloud. Its modules include Cloud Cost Optimizer, Cloud Manager, and Cloud Billing Manager.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

MSPs

Audience

Managed Services Providers, IT Companies using or selling public cloud services

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$129 per user per month
$129 per user per month (Core Plan) or
$179 per user per month (Team Plan)
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.7 / 5
ease 4.6 / 5
features 4.6 / 5
design 4.0 / 5
support 4.3 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Syncro is easy to use and works very well for my MSP. I love how the Asset and RMM is set up. It is very easy to find a pc and remote into it.
  • I enjoy using Syncro because it gets the job done quickly. I've used Ninja RMM, ConnectWise Automate, Dell Kace, SCCM, and others. I do prefer Syncro's simplicity as it does not take long to configure what I need out of it.
  • Syncro is a great way to manage my clients and computers, I utilize several of the 3rd party integrations and they all work w/o any issue. Ticketing is easy! scripting is easy and the user library usually has what I need.
  • It takes care of so many things: tickets, invoices, remote access, accounting, and a host of tools to do what I need as a network support business. The perfect solution for helping my clients, fast connections with Splashtop and the clients love being able to make their own tickets. Syncro make my whole life easier. All for the one low price no matter how many clients I have, what a deal.
  • Syncro stands out for its comprehensive feature set, seamlessly integrating a wide range of functionalities crucial for IT management, such as remote monitoring, management, and an efficient ticketing system. Its user-friendly interface is particularly beneficial, ensuring easy adaptability for our team members with varying levels of tech expertise. The reliability of the platform is exemplary, offering consistent performance with minimal downtime, which is crucial for the uninterrupted operation of our tribe's technological infrastructure. Additionally, the excellent customer support provided by Syncro is noteworthy; they offer prompt and tailored solutions, demonstrating a deep understanding of our unique needs. These aspects collectively make Syncro an invaluable asset to our IT department, significantly enhancing our operational efficiency and effectiveness.

Cons

  • When sorting Assets by company it sorts them by Z-A instead of A-Z.
  • Splashtop integration can be annoying sometimes, but that isn't Syncro's fault.
  • I do find myself having to click through multiple screens to gather information such as customer passwords and documentation. I've bypassed some of this by just keeping multiple tabs open for different parts of Syncro.
  • Sometimes it gets a little tricky when syncing my invoices with QuickBooks and I have to fix some service or item that wasn't setup right, but the ability to have the invoices synced automatically is a great time saver.
  • While Syncro provides a robust array of features and tools, one area that could see improvement is the customization of reports and dashboards. The current offerings, although comprehensive, sometimes lack the flexibility to be tailored specifically to our unique tribal needs and workflows. This limitation can lead to additional steps in data analysis and reporting, which, although not a deal-breaker, does add a layer of complexity to our IT management tasks. Enhanced customization options would greatly improve our ability to quickly extract the most relevant information and make data-driven decisions more efficiently.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Syncro
Founded: 2013
United States
syncromsp.com

Company Information

Unigma
Founded: 2015
United States
www.unigma.com

Alternatives

Alternatives

Site24x7

Site24x7

ManageEngine
Kaseya 365

Kaseya 365

Kaseya

Categories

Categories

Cloud Management Supported
IT Management Supported
MSP Supported
Network Monitoring Supported
RMM Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Supported
CRM Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Not Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

Cybersecurity Features

AI / Machine Learning Not Supported
Behavioral Analytics Not Supported
Endpoint Management Supported
Incident Management Supported
IOC Verification Not Supported
Tokenization Not Supported
Vulnerability Scanning Supported
Whitelisting / Blacklisting Not Supported

Endpoint Detection and Response (EDR) Features

Behavioral Analytics Not Supported
Blacklisting/Whitelisting Not Supported
Continuous Monitoring Supported
Malware/Anomaly Detection Not Supported
Prioritization Not Supported
Remediation Management Not Supported
Root Cause Analysis Not Supported

Endpoint Protection Features

Activity Log Not Supported
Antivirus Not Supported
Application Security Supported
Behavioral Analytics Not Supported
Device Management Supported
Encryption Not Supported
Signature Matching Not Supported
Web Threat Management Supported
Whitelisting / Blacklisting Not Supported

IT Security Features

Anti Spam Not Supported
Anti Virus Not Supported
Email Attachment Protection Not Supported
Event Tracking Not Supported
Internet Usage Monitoring Supported
Intrusion Detection System Not Supported
IP Protection Not Supported
Spyware Removal Not Supported
Two-Factor Authentication Not Supported
Vulnerability Scanning Supported
Web Threat Management Supported
Web Traffic Reporting Not Supported

Network Access Control (NAC) Features

Authentication Supported
Authorization Supported
Automated Hotfix / Updates Not Supported
Centralized Policy Management Not Supported
Dashboard Supported
Device Auto-Provisioning Not Supported
Device Self-Registration Not Supported
Posture Assessment Supported
Quarantine / Remediation Not Supported
Secure Guest Access Not Supported

Network Security Features

Access Control Supported
Analytics / Reporting Supported
Compliance Reporting Not Supported
Firewalls Not Supported
Internet Usage Monitoring Not Supported
Intrusion Detection System Supported
Threat Response Not Supported
VPN Not Supported
Vulnerability Scanning Supported

Professional Services Automation Features

Billing & Invoicing Supported
Client Portal Supported
Collaboration Tools Not Supported
CRM Supported
Document Management Supported
Portfolio Management Not Supported
Project Management Not Supported
Proposal Generation Supported
Quote Management Supported
Resource Management Supported
Time & Expense Tracking Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Not Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Supported
Help Desk Not Supported
Issue Management Not Supported
Live Chat Not Supported
Patch Management Not Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Not Supported
Remote Systems Monitoring Not Supported
Scheduling Not Supported

Cloud Management Features

Access Control Supported
Billing & Provisioning Supported
Capacity Analytics Not Supported
Cost Management Supported
Demand Monitoring Not Supported
Multi-Cloud Management Supported
Performance Analytics Supported
SLA Management Not Supported
Supply Monitoring Not Supported
Workflow Approval Not Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Not Supported
Event Logs Not Supported
Hardware Inventory Supported
IT Budgeting Supported
License Management Not Supported
Patch Management Not Supported
Remote Access Not Supported
Scheduling Not Supported
Software Inventory Not Supported
User Activity Monitoring Not Supported

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Not Supported
Diagnostic Tools Not Supported
Internet Usage Monitoring Supported
IP Address Monitoring Supported
Real Time Analytics Supported
Resource Management Supported
Server Monitoring Not Supported
SLA Monitoring Not Supported
Uptime Monitoring Not Supported
Web Traffic Reporting Not Supported

Integrations

ACH Payments Supported
Bitdefender GravityZone Supported
CloudRadial Supported
ConnectWise ScreenConnect Supported
Dropbox Supported
FreePBX Supported
Google Calendar Supported
Google Drive Supported
MSP360 Managed Backup Supported
Mesh Supported
OpenText Core Endpoint Protection Supported
Pax8 Supported
PayPal Supported
ScalePad Backup Radar Supported
ScalePad Lifecycle Insights Supported
ShipStation Supported
Simplesat Supported
Warranty Wizard Supported
Zapier Supported
vCIO Hero Supported

Integrations

ACH Payments Not Supported
Bitdefender GravityZone Not Supported
CloudRadial Not Supported
ConnectWise ScreenConnect Not Supported
Dropbox Not Supported
FreePBX Not Supported
Google Calendar Not Supported
Google Drive Not Supported
MSP360 Managed Backup Not Supported
Mesh Not Supported
OpenText Core Endpoint Protection Not Supported
Pax8 Not Supported
PayPal Not Supported
ScalePad Backup Radar Not Supported
ScalePad Lifecycle Insights Not Supported
ShipStation Not Supported
Simplesat Not Supported
Warranty Wizard Not Supported
Zapier Not Supported
vCIO Hero Not Supported
Claim Syncro and update features and information
Claim Syncro and update features and information
Claim Unigma and update features and information
Claim Unigma and update features and information