Related Products
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About
It’s time to simplify the way people work and learn at the frontline.
SwipeGuide is the frontline 'how-to' platform for collaborative and connected work at scale. The clear-cut platform helps you drive operational excellence through standard work and frontline skills development, hassle-free (we promise).
✓ Coordinate instructions, checklists, and frontline know-how to prevent errors and keep every process running smoothly.
✓ Standardize 50 different ways of doing the same thing.
✓ Capture improvements and share data driven best practices across teams to drive efficiency and continuous improvement.
✓ Motivate frontline teams to develop skills proactively and simplify shop floor training through dynamic skills management.
→ Simply put: SwipeGuide captures the know-how of the best to remove the guesswork from the rest. Every task done right. No matter who. No matter what.
That’s our groove - hope you like it.
SwipeGuide is trusted by industrial frontrunners ar
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About
livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Supported
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Audience
CPG & Industrial manufacturing
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Audience
Enterprises and companies in need of a customer experience knowledge management solution to connect with customers
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$425/month
Free Version
Supported
Free Trial
Supported
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PricingPricing scales with your team size and the advanced features you need. Reach out and we'll provide the price for the features your team requires.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationSwipeGuide
Founded: 2015
Netherlands
swipeguide.com
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Company Informationlivepro
Founded: 2001
Australia | USA
www.livepro.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Not Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Training Features
Academic / Education
Supported
Asynchronous Learning
Supported
Blended Learning
Supported
Built-In Course Authoring
Supported
Built-in LMS
Not Supported
Certification Management
Not Supported
Corporate / Business
Supported
eCommerce
Not Supported
Learner Portal
Supported
Mobile Learning
Supported
Simulation
Not Supported
Synchronous Learning
Supported
Training Companies
Supported
Work Instructions Features
Branding & Style Sheets
Supported
Content Management System
Supported
Drag and Drop
Supported
Dynamic Tags
Supported
Employee Feedback
Supported
Guide Approval Workflows
Supported
Media Editor
Supported
Multi-Brand Publishing
Supported
Rich Text Editor
Supported
SSO (SAML)
Supported
Translations
Supported
User Management
Supported
Version Control
Supported
Manufacturing Features
Accounting Integration
Not Supported
ERP
Not Supported
Maintenance Management
Supported
MES
Not Supported
MRP
Not Supported
Purchase Order Management
Not Supported
Quality Management
Not Supported
Quotes/Estimates
Not Supported
Reporting/Analytics
Supported
Safety Management
Supported
Shipping Management
Not Supported
Manufacturing Execution Features
Document Management
Supported
Forecasting
Not Supported
Quality Control
Not Supported
Quote Management
Not Supported
Resource Management
Not Supported
Supplier Management
Not Supported
Supply Chain Management
Not Supported
Traceability
Not Supported
Microlearning Features
Adaptive Learning
Supported
Asynchronous Learning
Supported
Built-In Course Authoring
Supported
Content Library
Supported
Evaluation Management
Supported
Gamification
Not Supported
Leaderboards
Not Supported
Progress Tracking
Supported
Quizzes
Not Supported
Rewards Management
Not Supported
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Work Instructions Features
Branding & Style Sheets
Supported
Content Management System
Supported
Drag and Drop
Supported
Dynamic Tags
Supported
Employee Feedback
Supported
Guide Approval Workflows
Supported
Media Editor
Supported
Multi-Brand Publishing
Supported
Rich Text Editor
Supported
SSO (SAML)
Supported
Translations
Supported
User Management
Supported
Version Control
Supported
Customer Experience Features
Action Management
Not Supported
Analytics
Supported
Customer Segmentation
Not Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Not Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Not Supported
Self Service Portal
Supported
Social Media Integration
Supported
Surveys & Feedback
Supported
Virtual Assistant
Supported
Workflow Management
Supported
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Integrations
Microsoft Teams
Supported
Genesys Cloud CX
Not Supported
Indeavor
Supported
NiCE CXone Mpower
Not Supported
Salesforce
Not Supported
Slack
Not Supported
V-Person
Not Supported
Zendesk
Not Supported
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Integrations
Microsoft Teams
Supported
Genesys Cloud CX
Supported
Indeavor
Not Supported
NiCE CXone Mpower
Supported
Salesforce
Supported
Slack
Supported
V-Person
Supported
Zendesk
Supported
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