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About

Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers. Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration. Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down. It lets your support agents see things from the customer's point of view - almost as good as a site visit.

About

This app is a toolbox of network tools for iPhone, iPad, iPod Touch and Mac with Apple M1 chip or later. Its main original feature is drawing a 2D heat map of the user's wireless network coverage, using a set of measurements and an interpolation algorithm (variation of the Shepard's method to compute an Inverse Distance Weighting interpolation) used in professional Geographic Information Systems. It can take throughput measurements with only one mobile device, but it also is able to get more accurate local measurements if you run the app on two devices connected to the same wireless network. To compute and draw the interpolated map on the fly during measurements, the algorithm implemented is multi-threaded. A secondary feature is that measurements are displayed on a very smooth rolling chart. A full Press Kit is available on the web site.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi

Audience

Network engineers, Hobbyists

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$55 - $75 /month/user
Free Version
Free Trial

Pricing

$2.99
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Support Robotics
Founded: 2017
www.supportrobotics.com

Company Information

FenyoNet
Founded: 1995
France
wifimapexplorer.com

Alternatives

Alternatives

AirMagnet

AirMagnet

NetAlly
Wifiner

Wifiner

Netspot

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

No info available.

Integrations

No info available.
Claim Support Robotics and update features and information
Claim Support Robotics and update features and information
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