WiFi Map ExplorerFenyoNet
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Related Products
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About
Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers.
Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration.
Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down.
It lets your support agents see things from the customer's point of view - almost as good as a site visit.
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About
This app is a toolbox of network tools for iPhone, iPad, iPod Touch and Mac with Apple M1 chip or later. Its main original feature is drawing a 2D heat map of the user's wireless network coverage, using a set of measurements and an interpolation algorithm (variation of the Shepard's method to compute an Inverse Distance Weighting interpolation) used in professional Geographic Information Systems. It can take throughput measurements with only one mobile device, but it also is able to get more accurate local measurements if you run the app on two devices connected to the same wireless network. To compute and draw the interpolated map on the fly during measurements, the algorithm implemented is multi-threaded. A secondary feature is that measurements are displayed on a very smooth rolling chart. A full Press Kit is available on the web site.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi
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Audience
Network engineers, Hobbyists
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$55 - $75 /month/user
Free Version
Free Trial
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Pricing
$2.99
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationSupport Robotics
Founded: 2017
www.supportrobotics.com
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Company InformationFenyoNet
Founded: 1995
France
wifimapexplorer.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
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Integrations
No info available.
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Integrations
No info available.
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