SuperOps vs. Thinfinity Remote Desktop Comparison


SuperOps	Thinfinity Remote Desktop Cybele Software	+	+
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About SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment.		About Thinfinity Remote Desktop allows you to securely deliver your Windows applications and desktops to any device with an HTML5 browser, no matter if they are hosted on the cloud, installed on-premises, or on hybrid architectures. Thinfinity Remote Desktop runs seamlessly on any public, private, or hybrid cloud. Build a flexible infrastructure mixing browser access to VDI, VMs, RemoteApps, and Unix machines. Allow users and clients to run your Windows applications anywhere and on any device.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported		Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Supported
Audience Managed Service Providers		Audience Organizations of all sizes (ISVs, SMBs, Fortune 500, educational organizations) that need to securely deliver any applications and desktops to any device from the browser without the cost & complexity of virtual desktops or VPNs.
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $79/tech/month Free Version Supported Free Trial Supported		Pricing No information available. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 4.7 / 5 ease 4.0 / 5 features 5.0 / 5 design 4.3 / 5 support 4.3 / 5 Read all reviews
Pros from Real Users Pros SuperOps.ai has really improved how we handle our IT operations and daily workflows. The automation features have saved us a lot of time by cutting out repetitive tasks, which has made our processes run more smoothly and with fewer mistakes. The platform is also super easy to use , the clean layout and simple navigation make it easy for our team to manage assets and keep track of our IT setup. Plus, the built-in reporting and analytics give us useful insights, so we can see what’s working and make better decisions to keep improving our services. At our company, SuperOps.ai has been a game-changer in managing our IT operations and service delivery. One of the most significant advantages we've experienced is the robust automation capabilities it offers. This feature has allowed us to streamline a multitude of IT tasks, reducing the need for manual intervention. As a result, our IT processes have become significantly more efficient, and the chances of human error have been greatly minimized. SuperOps.ai's user-friendly interface has also been a standout feature for us. It simplifies the management of IT assets, making it easy for our team to track and monitor our infrastructure. Additionally, the platform's reporting and analytics tools provide us with valuable insights into the performance of our IT services, enabling data-driven decision-making to further enhance our operations.		Pros & Cons from Real Users Pros I like that connecting with other computers is easy and secure. Using Thinfinity Remote Desktop is easy and the interface is one of the best. The tool is affordable and easy to use. Thinfinity Remote Desktop is secure. The tool is easy to deploy and use. There are great features and the tool is light thereby never lags. Makes collaboration easy. This remote Desktop tool is affordable and very reliable. It is secure and makes remote connection seamless thereby saving time. Cons For the 3 years I have used Thinfinity Remote Desktop. I have not had any major problems. Thinfinity Remote Desktop has been great and I have witnessed zero issues. My only concern using Thinfinity Remote Desktop is that sometimes the tool lags.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information SuperOps Founded: 2020 United States www.superops.com		Company Information Cybele Software Founded: 2002 United States www.cybelesoft.com/thinfinity/remote-desktop
Alternatives NinjaOne		Alternatives TrueDialog
Splashtop Autonomous Endpoint Management Splashtop		vtenext
ConnectWise PSA ConnectWise		Webswing
Atera		Thinfinity Workspace Cybele Software, Inc.
Freshservice Freshworks View All		Cameyo View All
Categories AI PSA Supported Endpoint Management Supported IT Alerting Supported IT Asset Management Supported IT Automation Supported IT Documentation Supported IT Management Supported IT Project Management Supported IT Service Supported ITSM Supported MSP Supported Network Monitoring Supported Patch Management Supported Policy Management Supported Professional Services Automation Supported Remote Desktop Supported RMM Supported Service Desk Supported Service Request Management Supported Shadow IT Discovery Supported SLA Management Supported System Monitoring Supported Unified Endpoint Management (UEM) Supported		Categories Application Development Supported Application Virtualization Supported IT Service Supported MSP Supported Remote Desktop Supported
IT Service Features Contract Management Not Supported Incident Management Not Supported IT Asset Management Supported Knowledge Management Not Supported Release Management Not Supported Self Service Portal Not Supported Service Catalog Not Supported Service Reporting Not Supported Ticket Management Not Supported MSP Features Backup Management Supported Billing & Invoicing Supported CRM Not Supported Dashboard Supported Help Desk Supported Issue Management Supported Live Chat Not Supported Patch Management Supported Privileged Access Management (PAM) Not Supported Project Management Supported Remote Access Supported Remote Systems Monitoring Supported Scheduling Supported Show More Features IT Asset Management Features Asset Tracking Supported Audit Management Not Supported Compliance Management Not Supported Configuration Management Not Supported Contract/License Management Supported Cost Tracking Not Supported Depreciation Management Not Supported Inventory Management Not Supported IT Service Management Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Not Supported IT Management Features Capacity Monitoring Not Supported Compliance Management Not Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Not Supported License Management Not Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported Patch Management Features Alerts/Notifications Supported Automatic Approval Supported Automatic Patch Deployment Supported Automatic Scans Supported Compliance Management Not Supported Custom Patches Not Supported Dashboard Supported Network Wide Management Not Supported Patch Prioritization Supported Patch Testing Not Supported Remote Access/Control Supported Vulnerability Scanning Not Supported Professional Services Automation Features Billing & Invoicing Supported Client Portal Supported Collaboration Tools Not Supported CRM Not Supported Document Management Supported Portfolio Management Not Supported Project Management Supported Proposal Generation Supported Quote Management Not Supported Resource Management Not Supported Time & Expense Tracking Supported RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Not Supported Patch Management Supported Real-time Alerts Supported Remediation Management Supported Service Desk Features Change Management Not Supported CMDB Not Supported Incident Management Not Supported IT Asset Management Supported Knowledge Base Not Supported Mobile Access Not Supported Procurement Management Not Supported Remote Control Not Supported Self Service Portal Not Supported SLA Management Not Supported System Monitoring Features Alerts / Notifications Not Supported Antivirus Management Not Supported Data Backup / Recovery Not Supported Device Monitoring Not Supported Inventory Management Not Supported Patch Management Not Supported Policy-based Automation Not Supported Remote Monitoring Supported Reporting / Analytics Not Supported Risk Analysis Not Supported Server Monitoring Not Supported Service Configuration Management Not Supported		MSP Features Backup Management Not Supported Billing & Invoicing Not Supported CRM Not Supported Dashboard Supported Help Desk Not Supported Issue Management Not Supported Live Chat Not Supported Patch Management Not Supported Privileged Access Management (PAM) Not Supported Project Management Not Supported Remote Access Supported Remote Systems Monitoring Not Supported Scheduling Not Supported Remote Desktop Features Chat Not Supported Cross-Platform Access Supported File Transfer Supported Group View Supported Mobile Device Access Supported Multi Monitor Support Supported Record Remote Sessions Supported Remote Print Supported Remote Wake Supported User Management Supported Show More Features Application Development Features Access Controls/Permissions Supported Code Assistance Not Supported Code Refactoring Not Supported Collaboration Tools Supported Compatibility Testing Not Supported Data Modeling Not Supported Debugging Not Supported Deployment Management Supported Graphical User Interface Supported Mobile Development Supported No-Code Supported Reporting/Analytics Supported Software Development Supported Source Control Not Supported Testing Management Not Supported Version Control Not Supported Web App Development Supported Application Virtualization Features Conflict Prevention Not Supported Cross-Platform Support Supported Dashboard Supported Debugging Not Supported Incident Management Not Supported Legacy App Support Supported Memory Protection Supported Multiple App Instances Supported
Integrations AuthPoint Not Supported Cisco Duo Not Supported Google Authenticator Not Supported Guardz Supported Hudu Supported ISL Light Remote Desktop Supported Konnectify Supported Microsoft Authenticator Not Supported Microsoft Entra ID Not Supported OAuth Not Supported Okta Not Supported QuickBooks Online Supported ScalePad Lifecycle Manager Supported Splashtop Remote Access Supported TeamViewer Supported Xero Supported Show More Integrations View All 9 Integrations		Integrations AuthPoint Supported Cisco Duo Supported Google Authenticator Supported Guardz Not Supported Hudu Not Supported ISL Light Remote Desktop Not Supported Konnectify Not Supported Microsoft Authenticator Supported Microsoft Entra ID Supported OAuth Supported Okta Supported QuickBooks Online Not Supported ScalePad Lifecycle Manager Not Supported Splashtop Remote Access Not Supported TeamViewer Not Supported Xero Not Supported Show More Integrations View All 7 Integrations
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