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About

StaffPad is an award-winning music notation app, designed for pen and touch, and built for composers. StaffPad lets you effortlessly write music in your own handwriting, edit with the convenience of touch, and hear your score played back with breathtakingly realistic sounds. StaffPad Reader is made for musicians. It's a free app that connects to StaffPad, and displays the individual parts of a StaffPad Score, in real time, across multiple devices. Any changes made to the score in StaffPad update instantly on every connected Reader. Annotations and playback work in perfect sync, all you need is a simple Wi-Fi connection. Together, they form an extremely elegant, intuitive and powerful platform for composition and live performance. StaffPad's unique algorithms convert your handwritten notation into a beautifully typeset score. It'll even help you by automatically correcting your stem directions, adding courtesy accidentals and highlighting when there's too many, or too few, beats.

About

livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Composers and musicians wanting a music notation application with handwriting recognition features to write music

Audience

Enterprises and companies in need of a customer experience knowledge management solution to connect with customers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$89.99 one-time payment
Free Version
Free Trial

Pricing

Pricing scales with your team size and the advanced features you need. Reach out and we'll provide the price for the features your team requires.
Free Version
Free Trial

Reviews/Ratings

Overall 2.5 / 5
ease 3.0 / 5
features 3.8 / 5
design 3.2 / 5
support 2.0 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.7 / 5
features 4.4 / 5
design 4.8 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • It is helpful to hear music that I am trying to learn. It is easy to write score. The lasso feature is great. The StaffPad reader is nice.
  • Easy to use and nice connection to StaffPad reader. Good playback features. It also has good online tutorials.
  • I am a long time Finale user (20years) and am quite adept at the keyboard and number pad input methods. StaffPad is refreshing in its ability to input similar detail via handwriting recognition. If you have ever hand written a composition using a chisel point pen (calligraphy) the input method for StaffPad makes perfect sense. Angled strokes for note heads, stems and flags instead of circles and such (pencil style) are easily converted into engraved font musical notation without much of a learning curve. Articulation and dynamics follow suit. Score directions have a sub menu that is direction sensitive, but certainly not onerous. It truly shines as educational software when coupled with a large touch screen tv (standard in many schools as the 'main learning display') where the legacy pen input allows a larger view for students to input their scores, and adjust pitches by holding a note head with the pen. This allows the student to audiate (sing in their head) and have the pitches confirmed by the software. This cannot be underestimated in eartraining for student musicians. They then transfer this to their paper drafts and then more competently reapply it to the software, due to the tactile pen input.
  • It's silky smooth for hand-writing music with the Surface pen on the screen. That's why I bought it and that's why I wanted to love it, but couldn't. It's affordable and has some incredible features like auditory recognition of a played tune that then appears as a score. It could be and should be terrific software, but for the interface, which I found utterly baffling.

Cons

  • Not all of the functionalities work. I can’t get all of the clave hits to play on a piece that has 3 staffs. It says you can change the duration of a note by sliding right or left. That doesn’t work.
  • Technical support has been terrible. Had I known this I would have never purchased. I have sent them questions and they never respond. StaffPad is on my wife’s IPAD. I give them both of our email addresses and I have posed the question about the clave several times and they simple won’t respond. I had other questions in the past for which no one responds. A real bummer. If you need supportive technical support, don’t buy StaffPad.
  • There are a large number of sound suites available for free in the software but, sadly, the presence of in app purchasing of even better sounds, in part, prevents many state education department's from allowing the software to be purchased for schools. This means the excellent companion software for transmitting individual player parts to tablets enabling the software to be used in realtime for ensemble rehearsals is also not available for implementation in schools. Scores can be edited in realtime and the edits appear in the individual player's parts, on their tablet, in real time. Not a problem with the software, but an issue with the delivery of the product that stops it from meeting its potential.
  • The aesthetically pleasing interface has nearly everything hidden. Even where to save your score is an unnecessary mystery. That's not "intuitive" or "simple," that's bad design. The documentation is little help as it is impossible to navigate. there's time-wasting tutorials but the learning curve is severe. After many hours of work disappeared one day as I tried to change instrumentation, I said "Nevermore."

Pros & Cons from Real Users

Pros

  • Livepro has made such a difference in the day to day life of our Contact Centre agents - quick answers at their fingertips to help our clients. Some of the major highlights include: Announcements - no more emails cluttering the inbox and taking agents off the phone and into another system. The announcement function is fantastic to ensure we can communicate changes and links to relevant processes all whilst tracking who has read and acknowledged an announcement. This means our Team Leaders can have informed conversations with staff around keeping up to date. The ability to future date and end date these also means we are tailoring what our agents need to see and when. Feedback - this function is so easy for our agents to use whilst they are on a call, to identify any updates that are required to content. They receive automatic notifications whenever their feedback is responded to or closed out so they can keep track. We saw a 1,000% increase in knowledge object feedback in the first 3 months compared to our previous system which shows the early adoption and user engagement. Integration - We have adopted the integration with Genesys so that agents can quickly view information without needing to navigate away from their client interaction. Keywords have been automatically set up on the incoming IVRs to display relevant work instructions pertaining to the incoming call. Agents still have the option to navigate to the full livepro experience if they prefer. Authoring - the WYSIWYG editor function makes authoring really easy and there is the functionality to edit the css on a particular page for those who are a bit more clued in on this type of coding. Being able to create templates and styles to make content uniform across the site means we can ensure the content is consistent and easily digestible for our agents. It also means we can configure livepro to align with our branding. Support - livepro support is second to none. They are extremely responsive to all requests and are there to guide you through from beginning the journey to day to day support and improvement.
  • Livepro is very user friendly for both the end user and authors. The team is always willing to help, however, their self-guided training and help site is extremely easy to follow and outlines everything you would need to create your knowledge management system.
  • Livepro has so many possibilities on how to help your business. There is always something new we can add or develop on our knowledge management system. The awesome team are always there to help build our skills and make LivePro the best it can be for our business. They are always thinking ahead on how we can make our knowledge management better and easier for our users. After I attended a LivePro Forum, I’ve been given so made different ideas and the possibilities are truly endless. I love LivePro!
  • The livepro Knowledge Management Platform stands out as an exceptional solution that delivers an unparalleled user experience and truly engages in strategic partnership with businesses. From its ease of use to its robust technology and outstanding support, livepro sets a new standard for knowledge management platforms. One of the most remarkable features of livepro is its logical interface for user, providing an intuitive and simple but meaningful layout for end users, content owners and administration functions. Users can quickly navigate through the platform, making it accessible to everyone in the organisation, regardless of their technical expertise. The platform's user interface and design are exceptional, ensuring a seamless and enjoyable experience for all users. Being an Australian-based company with onshore data protection ensures that businesses can trust livepro to safeguard their sensitive information. With data security becoming increasingly critical in today's digital landscape, partnering with a local team provides peace of mind and complies with data protection regulations. Livepro goes beyond being a typical Software-as-a-Service (SaaS) provider; it fosters strategic partnerships with its clients. The design and implementation team takes a personalized approach, listening to the unique needs of each client, rather than using a one-size-fits-all approach. This level of tailored attention ensures that businesses get a curated, purpose-built knowledge management tool that delivers answers, not just information. The platform's support team is exemplary, always available to assist and address any concerns promptly. This local support team ensures a quick and effective resolution of issues, strengthening the strategic partnership between livepro and its clients. Livepro also excels in providing after-market support, ensuring businesses are equipped with continuous improvements and the latest features. Their robust and evolving technology development roadmap ensures that clients are always at the forefront of knowledge management solutions. The integration capabilities of livepro with various web and other platforms further enhance its functionality, streamlining workflows and maximizing efficiency for businesses. The insights and reporting tools enable organisations to analyse performance and make data-driven decisions, driving world-class customer engagement results.
  • Livepro has been a great support during our transition. They respond incredibly quickly to any issues.

Cons

  • There are very few things to dislike about livepro and all feedback and suggestions are taken on board to ultimately benefit the end user. Some of the administrator functions can be time consuming, such as setting up scopes and roles (user permissions and access) however this will be simplified in the new UI release in the coming months.
  • There are only a few features that our company has picked up that might not necessarily work the way we had hoped. We have provided feedback on these features and the team are going above and beyond to work on these topics for us.
  • There is so much to learn however I learn from practice. I can’t keep up with all the amazing changes as they come through however LivePro do a great job at communicating all the new and exciting things coming. The team make me feel so supported when I attempt to implement any new features.
  • There is very little to not like, if anything at all. The livepro team highly encourage all users to influence the development and innovation roadmap which allows the platform to truly evolve with the needs of its users opposed to the needs of the developers, which is unique to livepro and helps it stand out from its competitors.
  • There are a few features here and there we would have liked to have, but we can see they are growing and evolving and anticipate most will be added in future.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

StaffPad
Founded: 2013
United Kingdom
www.staffpad.net

Company Information

livepro
Founded: 2001
Australia | USA
www.livepro.com

Alternatives

OneTouch Composer

OneTouch Composer

Maestro Music Soft

Alternatives

Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd
KnowledgeIQ

KnowledgeIQ

Knosys
ScreenSteps

ScreenSteps

Blue Mango Learning Systems
PreSonus Notion 6

PreSonus Notion 6

PreSonus Audio Electronics

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions Features

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Integrations

Genesys Cloud CX
Microsoft Teams
NiCE CXone Mpower
Salesforce
Slack
V-Person
Zendesk

Integrations

Genesys Cloud CX
Microsoft Teams
NiCE CXone Mpower
Salesforce
Slack
V-Person
Zendesk
Claim StaffPad and update features and information
Claim StaffPad and update features and information
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Claim livepro and update features and information