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About

Splashtop Remote Support is a remote support and endpoint management solution designed to help IT teams securely access, troubleshoot, and manage computers and mobile devices from anywhere. The platform provides attended and unattended remote access for Windows, Mac, Linux, iOS, and Android devices through fast and reliable remote desktop connections. Splashtop includes features such as session code-based support, remote control, chat, voice calls, session reboot and reconnect, admin privilege elevation, and multi-technician collaboration for efficient troubleshooting workflows. The platform also offers autonomous endpoint management capabilities including real-time patch management, device monitoring, software deployment, vulnerability insights, and centralized endpoint visibility. Splashtop integrates with popular PSA ticketing and ITSM tools such as Zendesk, Jira, Freshservice, Microsoft Teams, and Freshdesk to streamline IT support operations.

About

SupremeViewer is a fast and secure remote access software that allows users to access and control their PCs remotely from anywhere in the world. The application is suitable for both large corporations, as well as small businesses and personal users. The free version of the software which is available for download on the company website is fully functional and without session time limitations. Once downloaded and started, the software offers two options: to install the application or just run it using "Run Only" mode. Both options are easy to use and does not require any additional configurations (only internet is required). The main advantage when the SupremeViewer is installed is that in this case the software is working as Windows Service and allows unattended access. This option is very suitable if the user needs to access the remote computer daily and there is no person on the other end to run the application.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Splashtop Remote Support is designed for IT teams, managed service providers, help desks, enterprises, remote workers, educational institutions, healthcare organizations, and businesses that need secure remote access, endpoint management, and scalable IT support solutions

Audience

Business professionals who want to access their computers remotely. IT professionals who want to remotely access others’ computers to provide support. Support teams and help desks who want on-demand access to computers with a simple session code.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Version Not Supported
Free Trial Supported

Pricing

$0
SupremeViewer is free for personal and small business use.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.0 / 5
support 3.0 / 5

Pros & Cons from Real Users

Pros

  • I do like what it is meant to do. The software is absolutely solid, and once you get it up and running, it's great.
  • Integrates perfectly with Ninga RMM. Low latency high quality video streaming for remote support. Affordable pricing.
  • Splashtop Remote Support is a fantastic remote support tool. It's fairly lightweight, all of the features work as intended, and the program is easy to operate. We selected Splashtop because of its pricing structure for unlimited technicians.
  • I transitioned my company to SplashTop from GoToAssist and have never looked back. We pushed the agent out via PDQ Deploy and install package was easy to setup and deploy.

Cons

  • I had difficulty getting installed on my devices.
  • Development team is sometimes hard to get ahold of.
  • The limitation of a single connection to the remote computer makes it troublesome for 1) a senior technician to assist a junior technician or 2) for a technician to assist a user who uses Splashtop to remote into a work computer. Note: If you have Splashtop SOS, you can workaround this limitation. But it is just that: a workaround.
  • Sometimes when displaying the remote computers multiple monitors in multiple windows (which is wonderful) I will close one of the extra monitor windows and that closes the entire session. Not a negative on the product per se, but something you need to get used to.

Pros & Cons from Real Users

Pros

  • SupremeViewer allows remote access to computers. As someone working in a software support company, I have to use the application on a daily basis. Using remote access software saves us a lot of time for a number of reasons. Users do not need to bring the PC/Laptop to the office for service. With just a few clicks, the user can download and run the application and grant us access to their computer. No additional configurations need to be made. The other thing is scalability. Using SupremeViewer, we can serve customers not only within the reach of our physical locations, but also in other cities and countries. Thus, we manage to attract many more customers than we could physically serve. Last but not least is the possibility to use the software for free, which we are also very happy about.

Cons

  • Maybe if they offered remote access to Linux systems it would be a plus, but maybe then the service would be paid for.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Splashtop
Founded: 2006
United States
www.splashtop.com/products/remote-support

Company Information

SupremeViewer
Founded: 2023
United States
www.supremeviewer.com

Alternatives

Alternatives

Remotera

Remotera

TkoSoft
LiteManager

LiteManager

LiteManagerTeam

Categories

MSP Supported
Remote Support Supported
RMM Supported

Categories

Remote Desktop Supported

Endpoint Protection Features

Activity Log Supported
Antivirus Supported
Application Security Supported
Behavioral Analytics Not Supported
Device Management Supported
Encryption Not Supported
Signature Matching Not Supported
Web Threat Management Supported
Whitelisting / Blacklisting Not Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Not Supported
Help Desk Not Supported
Issue Management Not Supported
Live Chat Not Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Not Supported
Patch Management Not Supported
Real-time Alerts Supported
Remediation Management Not Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Not Supported

Remote Desktop Features

Chat Supported
Cross-Platform Access Not Supported
File Transfer Supported
Group View Supported
Mobile Device Access Not Supported
Multi Monitor Support Not Supported
Record Remote Sessions Not Supported
Remote Print Not Supported
Remote Wake Not Supported
User Management Not Supported

Integrations

Acronis Cyber Protect Supported
Active Directory Supported
Addigy Supported
Atera Supported
Autotask PSA Supported
Datto SIRIS Supported
Freshdesk Supported
Freshservice Supported
IBM MaaS360 Supported
Jira Supported
Microsoft Teams Supported
Naverisk RMM & PSA Supported
NinjaOne Supported
ServiceNow Supported
Spiceworks Network Monitor Supported
Splashtop Autonomous Endpoint Management Supported
Syncro Supported
Zendesk Supported

Integrations

Acronis Cyber Protect Not Supported
Active Directory Not Supported
Addigy Not Supported
Atera Not Supported
Autotask PSA Not Supported
Datto SIRIS Not Supported
Freshdesk Not Supported
Freshservice Not Supported
IBM MaaS360 Not Supported
Jira Not Supported
Microsoft Teams Not Supported
Naverisk RMM & PSA Not Supported
NinjaOne Not Supported
ServiceNow Not Supported
Spiceworks Network Monitor Not Supported
Splashtop Autonomous Endpoint Management Not Supported
Syncro Not Supported
Zendesk Not Supported
Claim Splashtop Remote Support and update features and information
Claim Splashtop Remote Support and update features and information
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Claim SupremeViewer and update features and information