SpadeCeltycs Outsourcing Services
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Related Products
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About
Compares performance among peers, internally within the organization and externally among the industry. It is of utmost importance for any service company to protect its customers, agents as well as its own organization. You can do all this including compliance tracking, adherence and breaches. Understand how each partner or vendors are performing using our proprietary multiple level multiple owner scoring methodology. Understand drivers for customer loyalty through surveys as well as Spade deep dive analytics. We have a comprehensive set of reports that can be used to derive the loyalty of your customers.Perform deep dive analysis, find the root cause, identify the most common pit-falls, and make training need analysis. Also with Spade analytics there will be no questions unanswered.
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About
With zenloop, companies from multiple different industries are able to collect, cluster, and analyze customer feedback they receive through various channels along their customer journey. After analyzing the feedback, the experience management platform automatically derives tailored and individual measures to retain satisfied customers and win back churning customers. This way, zenloop enables companies to successfully identify growth drivers and pitfalls along their customer journey, turn satisfied customers into brand advocates, and minimize losses in revenue generated by churning customers.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies looking for a cloud based Quality Monitoring tool
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Audience
Customer Obsessed Enterprises
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationCeltycs Outsourcing Services
India
spadeondemand.com
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Company Informationzenloop
Founded: 2016
Germany
www.zenloop.com/en/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Quality Management Features
Audit Management
Supported
Complaint Management
Supported
Compliance Management
Not Supported
Corrective and Preventive Actions (CAPA)
Supported
Defect Tracking
Not Supported
Document Control
Supported
Equipment Management
Supported
ISO Standards Management
Not Supported
Maintenance Management
Not Supported
Risk Management
Not Supported
Supplier Quality Control
Not Supported
Training Management
Not Supported
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Customer Experience Features
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
Customer Satisfaction Features
360 Degree Feedback
Supported
Analytics
Supported
Call Reporting
Not Supported
Complaint Monitoring
Supported
Feedback Collection
Supported
Survey Management
Supported
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Integrations
AccessOwl
Not Supported
BI Book
Not Supported
Circula
Not Supported
Easyflow
Not Supported
Emarsys
Not Supported
Freshdesk
Not Supported
Magento
Not Supported
Salesforce Agentforce Marketing
Not Supported
Seven Senders
Not Supported
Shopify
Not Supported
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Integrations
AccessOwl
Supported
BI Book
Supported
Circula
Supported
Easyflow
Supported
Emarsys
Supported
Freshdesk
Supported
Magento
Supported
Salesforce Agentforce Marketing
Supported
Seven Senders
Supported
Shopify
Supported
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