Sovran vs. Vozy Comparison


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About To achieve real CX enhancement by delivering the most advanced Voicebot Services. To eradicate dysfunctional customer interactions that reflect badly on brand value. To develop state of the art omnichannel applications with built-in analytics that are accessible from anywhere in real time. Sovran, with its proprietary dialogue engine, develops voicebots that handle millions of inbound and outbound calls. It works in complex customer service dialogues with accuracy and speed of prototyping unmatched in the industry. Our voicebot services provide solutions to complex requirements across all verticals. Speed of prototyping and our enhanced tools deliver unprecedented performances and automations that enhance customer satisfaction and have a positive impact on KPIs. The high level of automation delivered makes our voicebot services ideal for very large deployment such as first line support in contact centres.	About Vozy transforms the way companies interact with customers through voice assistants and conversational artificial intelligence to boost customer-centric enterprises with an automation that really works. With personalized solutions designed to meet the growing omnichannel customer care demand, Vozy is delivering significant cost savings and unprecedented customer experiences for companies in Latin America. That’s why powerhouses like SURA, Bancolombia, Protección, and Emtelco trust Vozy.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Enterprises in search of a solution to improve and maintain their CX and EX experiences and optimize their services	Audience Enterprises in finance, fintech, healthcare and retail industries with large volumes of customer interactions
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.0 / 5 ease 3.0 / 5 features 4.0 / 5 design 5.0 / 5 support 4.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros - We connect our contact center to their SIP trunk - Automatically generate call's based on what a call want to achieve - You can choose any voice or request a unique one - You can choose between multiple Speech to Text softwares - Easy scalable: from tens of calls at time to thousands of calls at the same time. - Easy setup, less than 10 minutes to start calling your customers. - Highly customizable voicebot: when a bot calls, they give you a nice control, not only to the conversation also at SIP level and realtime events. Cons - Sometimes calls are not being launched, but it is not charged to your bill, but they keeps in the records. - New features are being delayed.
Training Documentation Supported Webinars Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information Sovran United Kingdom www.sovranai.com	Company Information Vozy Founded: 2016 United States www.vozy.ai/
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Categories AI Voice Agents Supported Conversational AI Supported Voice Bot Supported	Categories AI Assistants Supported AI Voice Agents Supported Artificial Intelligence Supported Conversational AI Supported Natural Language Processing Supported Speech Recognition Supported Voice Biometrics Supported Voice Bot Supported
	Conversational AI Features Code-free Development Not Supported Contextual Guidance Not Supported For Developers Not Supported Intent Recognition Supported Multi-Languages Supported Omni-Channel Supported On-Screen Chats Not Supported Pre-configured Bot Supported Reusable Components Not Supported Sentiment Analysis Not Supported Speech Recognition Supported Speech Synthesis Supported Virtual Assistant Supported Show More Features Artificial Intelligence Features Chatbot Supported For eCommerce Not Supported For Healthcare Supported For Sales Not Supported Image Recognition Not Supported Machine Learning Supported Multi-Language Supported Natural Language Processing Supported Predictive Analytics Not Supported Process/Workflow Automation Supported Rules-Based Automation Not Supported Virtual Personal Assistant (VPA) Supported Speech Recognition Features Audio Capture Supported Automatic Form Fill Supported Automatic Transcription Supported Call Analysis Supported Concatenated Speech Not Supported Continuous Speech Not Supported Customizable Macros Not Supported Multi-Languages Supported Specialty Vocabularies Not Supported Speech-to-Text Analysis Not Supported Variable Frequency Not Supported Voice Recognition Supported
Integrations No info available.	Integrations No info available.
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