Solidus

Solidus

Nebulab
eDesk

eDesk

4.9 out of 5 stars
Solidus eDesk

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Solidus:

About

The only eCommerce platform you’ll ever need. Build, customize and scale your store with no limits or license fees. Solidus is the free, open-source eCommerce framework for digitally-native brands, fast-growing online businesses and pragmatic developers. Free your business from useless limitations. Solidus gives you the freedom to change and iterate as much as you want. Start small, grow big: discover what moves the needle for your brand and make it happen. Solidus adapts to your business, not the other way around. Integrate anything and customize everything, without technical limitations. Adapt and react to any scenario. Solidus handles the complexity and removes the headache of scaling from small to enterprise. Built upon the shared knowledge of the brands that revolutionized eCommerce, Solidus is a production-grade, battle-tested tool for serious ventures.
eDesk:

About

eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver.
Solidus:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
eDesk:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Solidus:

Audience

Companies that need an ecommerce platform to sell online
eDesk:

Audience

eCommerce sellers interested in a powerful customer support and help desk solution specifically built for ecommerce
Solidus:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported
eDesk:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Solidus:

API

Offers API Not Supported
eDesk:

API

Offers API Supported
Solidus:

Screenshots and Videos

eDesk:

Screenshots and Videos

Solidus:

Pricing

No information available.
Free Version Supported
Free Trial Not Supported
eDesk:

Pricing

Free
Standard Plans (per agent per month):
Essential – $39
- Basic support foundation with centralised inbox, live chat & automated workflows.

Growth – $89
- Adds CSAT surveys, performance metrics, data migrations & more marketplaces.

Professional – $119
- Includes advanced reporting, custom roles, API access, onboarding & security.

Enterprise – Custom pricing
- Tailored for large teams with unlimited stores, dedicated support & workflows.
Free Version Supported
Free Trial Supported
Solidus:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
eDesk:

Reviews/Ratings

Overall 4.9 / 5
ease 4.4 / 5
features 4.6 / 5
design 4.4 / 5
support 4.9 / 5
eDesk:

Pros & Cons from Real Users

Pros

  • Easy to use, stores a lot of information and details which are easy to access, friendly team who will help.
  • Centralized inbox. Could be overwhelming for a new user. All in all good layout and design. Could run into some issues while setup but the support team is always there to help out.
  • Ease of use. Excellent features. Fantastic support who are extremely quick and responsive with accurate information. Webinars to enhance your knowledge.
  • Fast and convenient, the AI and template reply is really helpful to shorten the time spending on replying message.
  • - Easy to see workload - Distributes workload equally automatically - AI responses makes answering common enquiries a breeze - All Orders / Customer Service in one place for 10 of our stores - Streamlines workload

Cons

  • Could do with some free training on new upgrades that's it.
  • Lack of shortcuts. Shortcuts keys for some features would have been better.
  • Can sometimes be a little bit laggy, tickets take around 5 mins to drop across.
  • It would be better if the view only account can have access to leave note to @note to the agent who is really responding to the message.
  • Up to now we haven't seen any cons to using eDesk.
Solidus:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
eDesk:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Solidus:

Company Information

Nebulab
United States
solidus.io
eDesk:

Company Information

eDesk
Founded: 2012
Ireland
www.edesk.com
Solidus:

Alternatives

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1.0 out of 5 stars
eDesk:

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Solidus:
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Solidus:
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Solidus:
Debutify Theme

Debutify Theme

Debutify
4.9 out of 5 stars
eDesk:
Solidus:

Categories

eCommerce Supported
eDesk:

Categories

Customer Service Supported
eCommerce Tools Supported
Help Desk Supported
Live Chat Supported
eDesk:

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
Solidus:

Integrations

ReturnPro Supported
ShipStation Supported
Affirm Supported
Amazon Not Supported
Avalara Supported
BigCommerce Not Supported
Braintree Supported
Cdiscount Not Supported
Facebook Not Supported
Gmail Not Supported
Instagram Not Supported
Klarna Supported
Linnworks Not Supported
Magento Not Supported
Microsoft Outlook Not Supported
ShipCalm Not Supported
Shopify Not Supported
Veeqo Not Supported
Wish Not Supported
eBay Not Supported
eDesk:

Integrations

ReturnPro Supported
ShipStation Supported
Affirm Not Supported
Amazon Supported
Avalara Not Supported
BigCommerce Supported
Braintree Not Supported
Cdiscount Supported
Facebook Supported
Gmail Supported
Instagram Supported
Klarna Not Supported
Linnworks Supported
Magento Supported
Microsoft Outlook Supported
ShipCalm Supported
Shopify Supported
Veeqo Supported
Wish Supported
eBay Supported
Solidus:
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eDesk:
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