Sogolytics vs. TeamSupport Comparison


Sogolytics	TeamSupport TeamSupport LLC	+	+
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About Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization. Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. Sogolytics’ survey software has a refreshingly human support model, available 24/7 and whenever you need a partner, not just a platform.		About TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Experience management products by Sogolytics cater to enterprise-level organizations across all industries. The software is robust and can scale to accommodate organizations of all sizes and users with varying skill levels.		Audience Help Desk software built for customer support. Reduce costs and improve customer satisfaction at the same time.
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing Free Pro plan: Free for life Pro plan: $39/month or $469/year Pro Max plan: $49/month or $589/year Enterprise plans: Call for pricing, +1 (800) 646-0520 SogoCX and SogoEX: Call for pricing, +1 (800) 646-0520 Free Version Free Trial		Pricing $50.00/month/user Per month per user with annual billing Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 4.8 / 5 features 4.9 / 5 design 4.9 / 5 support 4.8 / 5 Read all reviews		Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews
Pros from Real Users Pros Good for academic and healthcare research. Free for university. Easy to use. Easy to generate report. Sogolytics allows us to collect, process and visualize data in an intuitive and customizable way. The platform allows us to identify trends, patterns and opportunities for improvement in our production and supply chain processes. In addition, I appreciate the ease with which Sogolytics integrates with existing business management systems and databases. I like the fact that it is customizable and I can generate report from my survey. It is as if someone made a premium version of google forms that meet your requirements. No coding is required to generate questionnaires. Surveys can be deployed anywhere like websites and emails. The user interface is straightforward. Breeze to customize the survey background. Easy to view user response collected for survey. SoGoSurvey is an extremely useful and simple platform to build custom surveys. I'm using this to create feedback surveys. It's easy to create and no code is required. I'm impressed with the features it offered me. The dashboard and data overview is simple to get. SoGoSurvey is a quick survey creator which eliminates the programming coding by its simple drag and drop template based custom survey builder. It gives us many flexible ways to create for different usage. We are recently used this for customer experience research, it was great in every case. SoGoSurvey is a stress-free survey page creator. - Not a single coding involved in creating the surveys from this platform. - Gives you the ability to design your layouts and interface. - Custom link builder to share your surveys using URL. This software is an incredible survey developer tool. The survey designing is simple and significant. Pros, Easy to develop, secure collected database, flexible questions and plugins, intuitive UI. Here are the things I liked about SoGoSurvey: * Drag and drop to customize survey. * Smartphone and desktop supported survey interface. * File upload and captcha option to protect survey. * Brand name survey header customization. SoGoSurvey survey is one of the most comprehensive online survey to available in the market. It supports complex logics and branching features. It's based on drag and drop interface making it very easy to use. It has a very good inventory of prebuilt template making it a good choice for creating quick survey forms.		Pros & Cons from Real Users Pros TeamSupport ensures customers needs are heard and solved immediately. Again, TeamSupport has a design that is immediate to understand. The pricing of TeamSupport is attainable and suitable to many users. For the business help desk, TeamSupport is a highly capable and excellent tool, that offers live chatting, real-time alerting, support feedback, self-help, ticketing, cross-platform support, and integration with other tools. We are pretty happy with this solution. TeamSupport is a pretty advanced and reliable tool for business help desk solution. It offers a seamless experience to both end-users. On a broader scale, it helps to deal with many clients and their tickets. "Ticketing" and "Self-help portal " is a great addition. To strengthen our customer support we trusted and implemented TeamSupport and the result was amazing. It's easy to implement and improve interaction with the customer for their questions. The interface is intuitive for end-users. Ticket and customer management is easy. We have inducted TeamSupport system in our organization and its output is good. For community building and complaint management, its standards are high. Our team easy accepted the system. Its simple interface helps the user to adapt and provide their inputs. user can notify with the latest updates. Cons However, the developer should establish an updated theme or background color, to suite the current business desires. But the other features operates without failure. Never encountered any major or serious problems. No cons, we are happy with this solution. Great tool. I liked its omnichannel support system. Great tool. As far as usage, only the compatibility issue faced in iOS version only as some user have iPhones and most of them Android. Sync will delay only and no other major issues faced.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Sogolytics Founded: 2009 United States www.sogolytics.com		Company Information TeamSupport LLC Founded: 2009 United States www.teamsupport.com
Alternatives SurveyLegend		Alternatives LiveAgent Quality Unit
CheckMarket		Supportbench
TeamSupport TeamSupport LLC		elevio
SurveySparrow		Freshdesk Freshworks
SurveyOL SurveyOL.com View All		Zoho Desk Zoho View All
Categories 360 Degree Feedback Customer Engagement Customer Experience Customer Satisfaction Customer Success Employee Engagement Employee Experience Employee Survey Experience Management Help Desk HR Analytics Online Quiz Makers SMS Survey Survey		Categories Complaint Management Customer Experience Customer Self-Service Customer Service Help Desk Issue Tracking
Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Show More Features 360 Degree Feedback Features Dashboard Feedback / Surveys Progress Tracking Question Library Rater Selection Self Service Portal Supports External Reviewers Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Satisfaction Features 360 Degree Feedback Analytics Call Reporting Complaint Monitoring Feedback Collection Survey Management Customer Success Features Account Alerts Account Management Communication Management Customer Engagement Customer Lifecycle Management Health Score Onboarding Revenue Management Usage Tracking / Analytics Win / Loss Analysis Employee Engagement Features Benchmarking Cultural Alignment Employee Awards Employee Guides Employee Recognition Feedback Management Goal Management Health & Wellness Programs Performance Management Pulse Surveys Experience Management Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis HR Analytics Features Compensation Plan Modeling Dashboard HR Metrics Library Leave & Absence Reporting Predictive Modeling Recruiting Management Succession Planning Talent Management Trend Analysis Turnover Tracking SMS Survey Features Alerts / Notifications Analytics / Reporting Audience Targeting Campaign Management Contact Management Customizable Templates Keyword Tracking Mass Texting Message Personalization MMS Scheduled Messaging Survey Builder Template Management Survey Features Custom Survey URLs Data Analysis Tools Email Marketing Mobile Survey Offline Response Collection Paper Survey Question Branching Question Library Site Intercept Survey Skip Logic Supports Audio / Images / Video		Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Show More Features Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management
Integrations Facebook Gmail Google Analytics Google Calendar HubSpot CRM HubSpot Customer Platform HubSpot Marketing Hub Mailchimp Microsoft Outlook Salesforce ServiceNow Slack X (Twitter) Zapier Akita GoDaddy Nicereply Oracle CRM On Demand VICIhost Zoom Show More Integrations View All 24 Integrations		Integrations Facebook Gmail Google Analytics Google Calendar HubSpot CRM HubSpot Customer Platform HubSpot Marketing Hub Mailchimp Microsoft Outlook Salesforce ServiceNow Slack X (Twitter) Zapier Akita GoDaddy Nicereply Oracle CRM On Demand VICIhost Zoom Show More Integrations View All 48 Integrations
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