TeamSupport

TeamSupport

TeamSupport LLC
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About

Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization. Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. Sogolytics’ survey software has a refreshingly human support model, available 24/7 and whenever you need a partner, not just a platform.

About

TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort.

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Experience management products by Sogolytics cater to enterprise-level organizations across all industries. The software is robust and can scale to accommodate organizations of all sizes and users with varying skill levels.

Audience

Help Desk software built for customer support. Reduce costs and improve customer satisfaction at the same time.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free Pro plan: Free for life

Pro plan: $39/month or $469/year

Pro Max plan: $49/month or $589/year

Enterprise plans: Call for pricing, +1 (800) 646-0520

SogoCX and SogoEX: Call for pricing, +1 (800) 646-0520
Free Version Supported
Free Trial Supported

Pricing

$50.00/month/user
Per month per user with annual billing
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.9 / 5
design 4.9 / 5
support 4.8 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.4 / 5
support 4.8 / 5

Pros from Real Users

Pros

  • Good for academic and healthcare research. Free for university. Easy to use. Easy to generate report.
  • Sogolytics allows us to collect, process and visualize data in an intuitive and customizable way. The platform allows us to identify trends, patterns and opportunities for improvement in our production and supply chain processes. In addition, I appreciate the ease with which Sogolytics integrates with existing business management systems and databases.
  • I like the fact that it is customizable and I can generate report from my survey. It is as if someone made a premium version of google forms that meet your requirements.
  • No coding is required to generate questionnaires. Surveys can be deployed anywhere like websites and emails. The user interface is straightforward. Breeze to customize the survey background. Easy to view user response collected for survey.
  • SoGoSurvey is an extremely useful and simple platform to build custom surveys. I'm using this to create feedback surveys. It's easy to create and no code is required. I'm impressed with the features it offered me. The dashboard and data overview is simple to get.
  • SoGoSurvey is a quick survey creator which eliminates the programming coding by its simple drag and drop template based custom survey builder. It gives us many flexible ways to create for different usage. We are recently used this for customer experience research, it was great in every case.
  • SoGoSurvey is a stress-free survey page creator. - Not a single coding involved in creating the surveys from this platform. - Gives you the ability to design your layouts and interface. - Custom link builder to share your surveys using URL.
  • This software is an incredible survey developer tool. The survey designing is simple and significant. Pros, Easy to develop, secure collected database, flexible questions and plugins, intuitive UI.
  • Here are the things I liked about SoGoSurvey: * Drag and drop to customize survey. * Smartphone and desktop supported survey interface. * File upload and captcha option to protect survey. * Brand name survey header customization.
  • SoGoSurvey survey is one of the most comprehensive online survey to available in the market. It supports complex logics and branching features. It's based on drag and drop interface making it very easy to use. It has a very good inventory of prebuilt template making it a good choice for creating quick survey forms.

Pros & Cons from Real Users

Pros

  • TeamSupport ensures customers needs are heard and solved immediately. Again, TeamSupport has a design that is immediate to understand. The pricing of TeamSupport is attainable and suitable to many users.
  • For the business help desk, TeamSupport is a highly capable and excellent tool, that offers live chatting, real-time alerting, support feedback, self-help, ticketing, cross-platform support, and integration with other tools. We are pretty happy with this solution.
  • TeamSupport is a pretty advanced and reliable tool for business help desk solution. It offers a seamless experience to both end-users. On a broader scale, it helps to deal with many clients and their tickets. "Ticketing" and "Self-help portal " is a great addition.
  • To strengthen our customer support we trusted and implemented TeamSupport and the result was amazing. It's easy to implement and improve interaction with the customer for their questions. The interface is intuitive for end-users. Ticket and customer management is easy.
  • We have inducted TeamSupport system in our organization and its output is good. For community building and complaint management, its standards are high. Our team easy accepted the system. Its simple interface helps the user to adapt and provide their inputs. user can notify with the latest updates.

Cons

  • However, the developer should establish an updated theme or background color, to suite the current business desires. But the other features operates without failure.
  • Never encountered any major or serious problems.
  • No cons, we are happy with this solution. Great tool.
  • I liked its omnichannel support system. Great tool.
  • As far as usage, only the compatibility issue faced in iOS version only as some user have iPhones and most of them Android. Sync will delay only and no other major issues faced.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Sogolytics
Founded: 2009
United States
www.sogolytics.com

Company Information

TeamSupport LLC
Founded: 2009
United States
www.teamsupport.com

Alternatives

Alternatives

LiveAgent

LiveAgent

Quality Unit
TeamSupport

TeamSupport

TeamSupport LLC
Freshdesk

Freshdesk

Freshworks
SurveyOL

SurveyOL

SurveyOL.com

Categories

Customer Success Supported
Employee Survey Supported
Help Desk Supported
HR Analytics Supported
Online Quiz Makers Supported
SMS Survey Supported
Survey Supported

Categories

Customer Service Supported
Help Desk Supported
Issue Tracking Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

360 Degree Feedback Features

Dashboard Supported
Feedback / Surveys Supported
Progress Tracking Not Supported
Question Library Supported
Rater Selection Supported
Self Service Portal Supported
Supports External Reviewers Supported

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Customer Success Features

Account Alerts Supported
Account Management Not Supported
Communication Management Not Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Employee Engagement Features

Benchmarking Not Supported
Cultural Alignment Not Supported
Employee Awards Not Supported
Employee Guides Not Supported
Employee Recognition Not Supported
Feedback Management Supported
Goal Management Not Supported
Health & Wellness Programs Not Supported
Performance Management Not Supported
Pulse Surveys Supported

Experience Management Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

HR Analytics Features

Compensation Plan Modeling Not Supported
Dashboard Supported
HR Metrics Library Supported
Leave & Absence Reporting Not Supported
Predictive Modeling Not Supported
Recruiting Management Not Supported
Succession Planning Not Supported
Talent Management Not Supported
Trend Analysis Supported
Turnover Tracking Not Supported

SMS Survey Features

Alerts / Notifications Supported
Analytics / Reporting Supported
Audience Targeting Supported
Campaign Management Supported
Contact Management Supported
Customizable Templates Supported
Keyword Tracking Not Supported
Mass Texting Supported
Message Personalization Supported
MMS Not Supported
Scheduled Messaging Not Supported
Survey Builder Supported
Template Management Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Complaint Management Features

Case Management Supported
Complaint Classification Supported
Corrective Actions (CAPA) Not Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Forms Management Not Supported
Issue Tracking Supported
Quality Assurance Management Supported
Routing Supported
Self Service Portal Supported
Social Media Monitoring Not Supported
Survey Management Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Not Supported
Issue Scheduling Not Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported

Integrations

Facebook Supported
Gmail Supported
Google Analytics Supported
Google Calendar Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
HubSpot Marketing Hub Supported
Mailchimp Supported
Microsoft Outlook Supported
Salesforce Supported
ServiceNow Supported
Slack Supported
X (Twitter) Supported
Zapier Supported
Drupal Not Supported
Oracle CRM On Demand Not Supported
Oracle Cloud CX Not Supported
RingCentral RingEX Not Supported
Stripe Supported
Zendesk Supported

Integrations

Facebook Supported
Gmail Supported
Google Analytics Supported
Google Calendar Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
HubSpot Marketing Hub Supported
Mailchimp Supported
Microsoft Outlook Supported
Salesforce Supported
ServiceNow Supported
Slack Supported
X (Twitter) Supported
Zapier Supported
Drupal Supported
Oracle CRM On Demand Supported
Oracle Cloud CX Supported
RingCentral RingEX Supported
Stripe Not Supported
Zendesk Not Supported
Claim TeamSupport and update features and information
Claim TeamSupport and update features and information