SocialHub

SocialHub

maloon
+
+

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About

Respond to customers faster with personal replies direct from your Smart Inbox. Instantly understand how to engage with a full history of past interactions. Share the workload and collaborate in real-time from one shared inbox. Assign conversations, track activity on every message and streamline approval systems. With our Priority Inbox you will be able to react faster. All important requests will be moved automatically to a separate inbox where you can reply faster to them. With the automated actions of SocialHub Smart Inbox you can automatically assign tickets to the Community Manager that is able to answer the request the best. That will help your team to do a better job. With Smart Rules you can define actions that will be executed, even when your team is not online. This means that posts, that do not apply to your netiquette will not appear on your page. Even at 4 am in the night.

About

SupportBee’s support ticket system enables teams to organize, prioritize and collaborate on customer support emails. SupportBee’s shared inbox works just like email. We stay invisible to your customers, retaining the personal touch of email. However, unlike a traditional email inbox, we offer your team a frictionless way to collaborate by assigning tickets to teams and agents. Everyone knows exactly what they are responsible for and nothing slips through the cracks. Our integrated knowledge base software empowers your customers to help themselves. Your customers can find answers to their questions without having to write to customer support. KBee also integrates tightly with our Shared Inbox, which enables your team to easily insert links to relevant customer support articles when replying to your customers.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Social Media Marketing platform for businesses

Audience

Customer Service solution for companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$99 per user per month
Free Version
Free Trial

Pricing

$49 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

maloon
Founded: 2014
Germany
socialhub.io

Company Information

SupportBee
Founded: 2011
United States
supportbee.com

Alternatives

Alternatives

Sympoq

Sympoq

Escon ltd
EvantoDesk

EvantoDesk

Evanto
Teamwork Desk

Teamwork Desk

Teamwork.com
Zickt

Zickt

Zickt Ltd

Categories

Categories

Social Media Marketing Features

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Aritic PinPoint
Asana
Basecamp
CA Flowdock
Capsule
ClickUp
Desktop.com
FormCrafts
GitHub
Insightly
Integry
Jira
Jira Work Management
Pipedrive
Quickwork
Revamp CRM
Slack
Teamwork.com
Trello
Zapier

Integrations

Aritic PinPoint
Asana
Basecamp
CA Flowdock
Capsule
ClickUp
Desktop.com
FormCrafts
GitHub
Insightly
Integry
Jira
Jira Work Management
Pipedrive
Quickwork
Revamp CRM
Slack
Teamwork.com
Trello
Zapier
Claim SocialHub and update features and information
Claim SocialHub and update features and information
Claim SupportBee and update features and information
Claim SupportBee and update features and information