SocialHub

SocialHub

maloon
+
+

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About

Respond to customers faster with personal replies direct from your Smart Inbox. Instantly understand how to engage with a full history of past interactions. Share the workload and collaborate in real-time from one shared inbox. Assign conversations, track activity on every message and streamline approval systems. With our Priority Inbox you will be able to react faster. All important requests will be moved automatically to a separate inbox where you can reply faster to them. With the automated actions of SocialHub Smart Inbox you can automatically assign tickets to the Community Manager that is able to answer the request the best. That will help your team to do a better job. With Smart Rules you can define actions that will be executed, even when your team is not online. This means that posts, that do not apply to your netiquette will not appear on your page. Even at 4 am in the night.

About

SupportBee’s support ticket system enables teams to organize, prioritize and collaborate on customer support emails. SupportBee’s shared inbox works just like email. We stay invisible to your customers, retaining the personal touch of email. However, unlike a traditional email inbox, we offer your team a frictionless way to collaborate by assigning tickets to teams and agents. Everyone knows exactly what they are responsible for and nothing slips through the cracks. Our integrated knowledge base software empowers your customers to help themselves. Your customers can find answers to their questions without having to write to customer support. KBee also integrates tightly with our Shared Inbox, which enables your team to easily insert links to relevant customer support articles when replying to your customers.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Social Media Marketing platform for businesses

Audience

Customer Service solution for companies

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$99 per user per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$49 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

maloon
Founded: 2014
Germany
socialhub.io

Company Information

SupportBee
Founded: 2011
United States
supportbee.com

Alternatives

Alternatives

Sympoq

Sympoq

Escon ltd
EvantoDesk

EvantoDesk

Evanto
Teamwork Desk

Teamwork Desk

Teamwork.com

Categories

Categories

Customer Service Supported
Help Desk Supported

Social Media Marketing Features

Analytics Supported
Automated Publishing Supported
Contact Management Supported
Content Management Not Supported
Conversion Tracking Not Supported
Customer Targeting Supported
Keyword Filtering Supported
Multi-Account Management Supported
Post Scheduling Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Integrations

Aritic PinPoint Not Supported
Asana Not Supported
Basecamp Not Supported
CA Flowdock Not Supported
Capsule Not Supported
ClickUp Not Supported
Customer.io Not Supported
Desktop.com Not Supported
FormCrafts Not Supported
Insightly Not Supported
Integry Not Supported
Jira Work Management Not Supported
Pipedrive Not Supported
Quickwork Not Supported
Revamp CRM Not Supported
Teamwork.com Not Supported
Trello Not Supported
Wufoo Not Supported
Zapier Not Supported
Zoho CRM Not Supported

Integrations

Aritic PinPoint Supported
Asana Supported
Basecamp Supported
CA Flowdock Supported
Capsule Supported
ClickUp Supported
Customer.io Supported
Desktop.com Supported
FormCrafts Supported
Insightly Supported
Integry Supported
Jira Work Management Supported
Pipedrive Supported
Quickwork Supported
Revamp CRM Supported
Teamwork.com Supported
Trello Supported
Wufoo Supported
Zapier Supported
Zoho CRM Supported
Claim SocialHub and update features and information
Claim SocialHub and update features and information
Claim SupportBee and update features and information
Claim SupportBee and update features and information