mEdge

mEdge

Vitamap Software Solutions
+
+

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About

Resolve issues faster with real-time visual support for field teams and customers. Empower your field teams and equipment users with visual issue reporting, smart recommendations, chat, AR-enabled live video, checklists/instructions, and knowledgebase. We at SnapSupport are busy helping tech businesses every day. See what some of our partners and clients have to say about the experience. Be the next to enjoy the benefits of SnapSupport. Take your field support and customer support to the next level. Help your field engineers fix issues the first time and avoid multiple trips. Assist them remotely in real-time when they need help. Automate and streamlines the inspection reporting process. Define checklists and use our mobile or RealWear HMT-1 app for fast inspections. Speed up your equipment maintenance activities with configurable checklists and real-time visual support. Increase customer satisfaction with a mobile app to enable powerful self-support and real-time visual support.

About

Add real time location intelligence to you field operations enabling teams to plan, schedule, collaborate and serve your customer even better. Use in built industry standard field scenarios for operations on field. Roll out new workflows and forms on the fly. Field Mobility was never this easy. With easy to use JSON or webservice APIs connect your backend systems in double quick time. Enable access to dasboards and reports to field executive. Connect- your field operations to office operations with real-time access to information and people. Optimize- your decision making with co-ordinated field teams and improved first visit resolution. Grow- your business with reduced field operation costs and improved customer satisfaction.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Construction managers and field engineers seeking a tool to collaborate, manage issues, assign workflows, and schedule maintenance

Audience

Field Service Management platform for businesses

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

SnapSupport
Founded: 2017
United States
snapsupport.io

Company Information

Vitamap Software Solutions
Founded: 2010
India
www.vitamap.com

Alternatives

Alternatives

Coolfire Core

Coolfire Core

Coolfire
Visual Assistance

Visual Assistance

OptimaTech Limited
KSAVI Workforce

KSAVI Workforce

Softelnet
FieldEZ

FieldEZ

FieldEZ Technologies

Categories

Categories

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Equipment Maintenance Features

Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Integrations

Active Directory

Integrations

Active Directory
Claim SnapSupport and update features and information
Claim SnapSupport and update features and information
Claim mEdge and update features and information
Claim mEdge and update features and information