SmartKarrot vs. Userpilot Comparison


SmartKarrot SmartKarrot Inc	Userpilot	+	+
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About SmartKarrot is a cloud solution for Customer Success & Account Management, allowing teams to manage Customer Growth (Expansion, Retention & Renewal) with a platform focus on Intelligence & Automation. 1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies. 2. Our Intense focus on Automation & Playbooks allows our customers to scale efficiently. 3. Our New Age Design with a PLG mindset allows for a great experience for users. 4. Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams.	About Userpilot is an all-in-one platform for Product & UX teams. It combines Product Analytics, In-app Engagement and In-app Surveys to help you increase product adoption through powerful in-app experiences, actionable product analytics and user feedback. Userpilot allows Product, UX, marketing and Customer Success teams to build user onboarding flows, launch product announcements, improve your UX & product adoption, provide self-serve support, and collect feedback in-app , all code-free. It also provides powerful Product Analytics tools (funnels, trends, paths, cohorts) so you can make informed, data-driven product decisions. With its Custom Dashboards, you can build bespoke analytics dashboards by dragging and droping your favorite reports or using a ready-made template. We also provide event autocapture and session replay. Integrations: Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, Salesforce.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience SaaS, Enterprises, B2B Apps,	Audience Companies of all sizes that need a powerful product growth and customer retention platform
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Pricing shared after discussions. Available in 2 Models: (A) - Outcome-based pricing linked to your success.Leverage the option of unlimited users. (B) - Customized Pricing based on specific client needs. Free Version Not Supported Free Trial Not Supported	Pricing $249 per month Predicatable and fair pricing based on the number of MAUs, not events! Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information SmartKarrot Inc Founded: 2018 United States www.smartkarrot.com	Company Information Userpilot Founded: 2017 United States userpilot.com
Alternatives Churn360	Alternatives Product Fruits
Custify	Chameleon
Freshsuccess Freshworks	Appcues
Userpilot	Gainsight
Ackee Ackee Digital Enterprises View All	Pendo View All
Categories Customer Engagement Supported Customer Onboarding Supported Customer Retention Supported Customer Success Supported	Categories Customer Experience Supported Customer Onboarding Supported Customer Retention Supported Customer Success Supported Data Analysis Supported Digital Adoption Platforms Supported Knowledge Management Supported NPS Supported Product Management Supported Survey Supported UX Supported
Customer Success Features Account Alerts Supported Account Management Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Supported Health Score Supported Onboarding Supported Revenue Management Supported Usage Tracking / Analytics Supported Win / Loss Analysis Supported Show More Features Customer Engagement Features Analytics Supported Churn Management Supported Communication Management Supported Community Management Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Not Supported Video Content Supported	Customer Success Features Account Alerts Supported Account Management Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Supported Health Score Not Supported Onboarding Supported Revenue Management Not Supported Usage Tracking / Analytics Supported Win / Loss Analysis Not Supported Show More Features Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Data Analysis Features Data Discovery Supported Data Visualization Supported High Volume Processing Not Supported Predictive Analytics Supported Regression Analysis Supported Sentiment Analysis Supported Statistical Modeling Not Supported Text Analytics Supported Digital Adoption Platforms Features Audience Segmentation Supported Content Creation Supported Contextual Guidance Supported Data Validation Supported In-App Training Supported Launch Management Supported Multi-Language Supported Self Service Tools Supported Surveys & Feedback Supported User Onboarding Supported Knowledge Management Features Artificial Intelligence (AI) Supported Cataloging / Categorization Not Supported Collaboration Not Supported Content Management Supported Decision Tree Not Supported Discussion Boards Not Supported Full Text Search Not Supported Knowledge Base Management Not Supported Self Service Portal Not Supported Product Management Features Collaboration Not Supported Feedback Collection Supported Idea Management Supported Milestone Tracking Not Supported Prioritization Not Supported Product Roadmapping Not Supported Release Management Not Supported Requirements Management Not Supported Resource Management Not Supported Workflow Management Not Supported Survey Features Custom Survey URLs Not Supported Data Analysis Tools Not Supported Email Marketing Not Supported Mobile Survey Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Not Supported Question Library Not Supported Site Intercept Survey Not Supported Skip Logic Supported Supports Audio / Images / Video Supported UX Features Animation Not Supported For Mobile Supported For Websites Supported Heatmaps Supported Prototyping Not Supported Screen Activity Recording Supported Unmoderated Testing Not Supported Usability Testing Supported User Journeys Supported User Research Supported
Integrations Salesforce Supported Amazon EC2 Supported Amazon Web Services (AWS) Supported Amplitude Not Supported Asana Supported Google Tag Manager Not Supported Heap Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Kissmetrics Not Supported Microsoft Excel Supported Microsoft Outlook Supported Microsoft Word Supported Mixpanel Not Supported Segment Not Supported Slack Supported Stripe Supported Synthesia Not Supported Show More Integrations View All 9 Integrations	Integrations Salesforce Supported Amazon EC2 Not Supported Amazon Web Services (AWS) Not Supported Amplitude Supported Asana Not Supported Google Tag Manager Supported Heap Supported HubSpot CRM Supported HubSpot Customer Platform Supported Kissmetrics Supported Microsoft Excel Not Supported Microsoft Outlook Not Supported Microsoft Word Not Supported Mixpanel Supported Segment Supported Slack Not Supported Stripe Not Supported Synthesia Supported Show More Integrations View All 10 Integrations
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