SmartAdvocate vs. backdocket Comparison


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About SmartAdvocate is a fully customizable, award-winning legal case management system with built-in Artificial Intelligence and made to handle the challenges of today’s fast paced, highly competitive and technologically demanding legal landscape. SmartAdvocate’s robust, exclusive Internet-based built-in features, enable firms to manage, store, track and communicate like never before, ensuring that they achieve the highest level of success. With 175+ integration partnerships, firms can customize SmartAdvocate to fit their needs with integrations like eSignature, AI, accounting, texting, medical records retrieval and much more. This revolutionary software will increase your firm's efficiency and profitability.	About Backdocket was designed to use proven case management best practices, so you don’t need to reinvent the wheel. Backdocket then adds business analytics to your case management, so you can see what’s making your firm successful. Armed with that information, backdocket lets you customize and evolve to help your firm be the best it can be. Backdocket starts you off with tried and true processes, but we know you need to make it yours. Backdocket gives you the power to collect, track, and act upon the data that makes your business run. You can create fields, place them where you want them, and then run reports on them in minutes with no programmers. We work with lots of firms, so we have seen what works and what doesn’t. Throughout your onboarding process, the backdocket team will be there to answer questions about configuration and best practices.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Supported
Audience A wide variety of practice areas, including Personal Injury, Mass Tort, Workers' Compensation, and many more!	Audience Law firms searching for a customizable Practice Management solution
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $109 per month per SaaS user Free Version Not Supported Free Trial Not Supported	Pricing $39.99 per user per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.9 / 5 ease 4.7 / 5 features 4.8 / 5 design 4.5 / 5 support 4.7 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros SmartAdvocate is incredibly customizable and gives us the flexibility to build workflows and processes around how our firm actually operates. It helps create consistency, keeps information organized, and gives us a central place to manage so much of our day to day work. Highly customizable and reliable. Amazing technical support at reasonable prices. I tried all the other popular apps out there. None of them come close to Smart Advocate. Easy to pick up and learn Constant new features Support is constantly helping There are daily office hours to assist live There are regular webinars to present new features that are coming This system has streamlined many processes and workflows for our firm. Tech support always helps when there is an issue All of the technology and automations. I like the fact that emails and text messages are automatically saved. I like that pictures from emails and text are automatically saved. Cons Because the system is so robust, there is definitely a learning curve. Some features can feel overwhelming at first until you understand how the different pieces work together. User interface needs a bit more of a modern refresh, but it's mostly cosmetic. Can sometimes feel a bit bloated with too many features, but you are by no means required to use them. On the other hand, better to have them than not have them. Access permission management is large and time consuming, but can give granular access Can be glitchy and the pages don't auto refresh, so there's a constant need to refresh to ensure you are working with the most up to date information (say if multiple people are working on a file) It is a lot of set up and a huge learning curve.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information SmartAdvocate Founded: 2000 United States www.smartadvocate.com	Company Information backdocket United States backdocket.com
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Categories Law Practice Management Supported Legal Case Management Supported Legal Document Management Supported Personal Injury Law Supported Secure Remote Access Supported	Categories Law Practice Management Supported Legal Case Management Supported Legal Document Management Supported
Law Practice Management Features Billing & Invoicing Not Supported Calendar Management Supported Client Portal Supported Conflict Management Supported Contract Management Not Supported CRM Supported Document Management Supported Email Management Supported Legal Case Management Supported Task Management Supported Time Tracking Supported Trust Accounting Not Supported Legal Case Management Features Billing Management Not Supported Calendar Management Supported Case Notes Supported Client Management Supported Communication Tracking Supported Conflict Management Supported Corporations Not Supported Court Management Supported Discovery Management Supported Docket Management Supported Document Management Supported Expense Tracking Supported Government Not Supported Law Firms Supported Records Management Supported Task Management Supported Time Tracking Supported Trust Accounting Not Supported Legal Document Management Features Access Controls Supported Archiving & Retention Supported Collaboration Not Supported Contract Management Supported Document Assembly Supported Document Indexing Not Supported Document Tagging Supported Full Text Search Supported Version Control Not Supported
Integrations Alert Communications Supported ApexChat Supported AssureSign Supported CallFire Supported Captorra Supported Docubee Supported Docusign Supported Intake Forecast Supported Law Ruler Supported Lead Docket Supported Lexamica Supported MessageMedia Supported Microsoft 365 Supported Microsoft Outlook Supported Milestones Professional Supported Ngage Live Chat Supported RingCentral RingEX Supported Salesforce Supported Zapier Supported eLaw Supported Show More Integrations View All 27 Integrations	Integrations Alert Communications Not Supported ApexChat Not Supported AssureSign Not Supported CallFire Not Supported Captorra Not Supported Docubee Not Supported Docusign Not Supported Intake Forecast Not Supported Law Ruler Not Supported Lead Docket Not Supported Lexamica Not Supported MessageMedia Not Supported Microsoft 365 Not Supported Microsoft Outlook Not Supported Milestones Professional Not Supported Ngage Live Chat Not Supported RingCentral RingEX Not Supported Salesforce Not Supported Zapier Not Supported eLaw Not Supported Show More Integrations
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