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About
Make sure staff meet customer expectation with our free smart learning network, including job-optimised, customisable training content covering beverage education and service skills. Communicate with teams, monitor performance with quizzes and time logged, and celebrate effort with certificates and rewards. Identify gaps and ensure consistency. Use our Virtual Menu tool to train bartenders, waitstaff and service staff on the recipes and products served or sold in your outlet. Choose only content relevant to your sales. Train staff using the same great features as on-premise, optimised for the needs of retail and for the same great price – zero dollars. Forget how hard you think training is – sign staff up today, start them training tomorrow. No more coordinating of diaries or losing print-outs. Give your team the tools to succeed. Hospitality businesses that provide four hours of training have 20% less turnover, plus better repeat custom and higher spend-per-head.
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About
livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Hotels, restaurants or bars looking for a resource management system
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Audience
Enterprises and companies in need of a customer experience knowledge management solution to connect with customers
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationSmall Batch Learning
Founded: 2014
Singapore
smallbatchlearning.com
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Company Informationlivepro
Founded: 2001
Australia | USA
www.livepro.com
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Categories |
Categories |
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Training Features
Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
eCommerce
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
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Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Work Instructions Features
Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control
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Integrations
Genesys Cloud CX
Microsoft Teams
NiCE CXone Mpower
Salesforce
Slack
V-Person
Zendesk
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Integrations
Genesys Cloud CX
Microsoft Teams
NiCE CXone Mpower
Salesforce
Slack
V-Person
Zendesk
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