+
+

Related Products

  • Axis LMS
    5 Ratings
    Visit Website
  • Eurekos
    75 Ratings
    Visit Website
  • myACI
    470 Ratings
    Visit Website
  • Arlo Training Management Software
    237 Ratings
    Visit Website
  • Skillcast
    1,105 Ratings
    Visit Website
  • CYPHER Learning
    451 Ratings
    Visit Website
  • YouTestMe
    37 Ratings
    Visit Website
  • Lightspeed Golf
    213 Ratings
    Visit Website
  • Connecteam
    8,878 Ratings
    Visit Website
  • TripMaster
    112 Ratings
    Visit Website

About

Make sure staff meet customer expectation with our free smart learning network, including job-optimised, customisable training content covering beverage education and service skills. Communicate with teams, monitor performance with quizzes and time logged, and celebrate effort with certificates and rewards. Identify gaps and ensure consistency. Use our Virtual Menu tool to train bartenders, waitstaff and service staff on the recipes and products served or sold in your outlet. Choose only content relevant to your sales. Train staff using the same great features as on-premise, optimised for the needs of retail and for the same great price – zero dollars. Forget how hard you think training is – sign staff up today, start them training tomorrow. No more coordinating of diaries or losing print-outs. Give your team the tools to succeed. Hospitality businesses that provide four hours of training have 20% less turnover, plus better repeat custom and higher spend-per-head.

About

livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Hotels, restaurants or bars looking for a resource management system

Audience

Enterprises and companies in need of a customer experience knowledge management solution to connect with customers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.8 / 5
ease 4.7 / 5
features 4.4 / 5
design 4.8 / 5
support 4.9 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Small Batch Learning
Founded: 2014
Singapore
smallbatchlearning.com

Company Information

livepro
Founded: 2001
Australia | USA
www.livepro.com

Alternatives

Rapid Induct

Rapid Induct

Rapid Global

Alternatives

Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd
Tutis

Tutis

Tutis Operations
KnowledgeIQ

KnowledgeIQ

Knosys
ScreenSteps

ScreenSteps

Blue Mango Learning Systems
learnTrac

learnTrac

Your Safety Partners

Categories

Categories

Training Features

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
eCommerce
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions Features

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Integrations

Genesys Cloud CX
Microsoft Teams
NiCE CXone Mpower
Salesforce
Slack
V-Person
Zendesk

Integrations

Genesys Cloud CX
Microsoft Teams
NiCE CXone Mpower
Salesforce
Slack
V-Person
Zendesk
Claim Small Batch Learning and update features and information
Claim Small Batch Learning and update features and information
Claim livepro and update features and information
Claim livepro and update features and information