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About

The Customer Service App For All Slack Users. Bring all your team (and customer!) communication together, in one place. Our product, as well as our team, are hyperspecialized and 100% Slack-based. We believe in focus. There's no other company out there as zoomed in as we are on customer messaging via Slack. Slack is a part of our DNA. Proof of that? We are the first fully funded, fully Slack-based company in the world. Interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, etc.) from a single point in space: Slack! Your organization needs to be wherever your customers are, and not the other way around. If you're looking to unify customer communication and have your team operating from a single, shared control center, then Slaask is the way to go. Slaask is much more than a great customer messaging app. With Slaask, you can also create a personalized chatbot that is perfectly in line with your brand.

About

WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbots. Customers use WotNot to provide a personalized customer experience to their current or future customers which is available 24/7, responds instantly, totally reliable, and speaks the customer language. With WotNot's No-code Bot Builder, you can build bots fairly easily with an intuitive visual builder. Manage multiple bots for different activities based on the triggers and conditions defined by you. Also, WotNot offers a done-for-you service wherein our team of experienced conversation design experts understand your needs and carefully create a conversation flow that matches the needs of your business and keep optimizing the flow by reviewing the results. Join 3000+ businesses across the world trusting WotNot with their customer interactions.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies of all sizes that want a customer service platform that integrates with Slack

Audience

Businesses that want to automate their interactions at scale

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$99/Month
The product is available on a monthly and annual basis with features accessible according to the plan. There are four plans to choose from: a free plan, Startup Plan: $99/mo, Business Plan: $499/mo, and Enterprise: Custom pricing.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.9 / 5
support 4.9 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.9 / 5
design 4.7 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Customers enjoy immediate access to our staff if they have an issue with a service or product or any other question. Staff manage multiple chat conversations at once saving time required to handle several customers.
  • I like the fact that Slaask integrates with Slack to improve internal communications. It is easy to contact online web visitors with Skaask.
  • It is a very great platform when it comes to communication since every employee can join a conversation in a secure way. Also it is very easy to set up based on topics and schedules.
  • The way it is easy to contact customers via live chatting over the internet is what I like most about Slaask.
  • Slaask integrates seamlessly with Slack that makes it easy to communicate with clients directly without hustling a lot.

Cons

  • We always train our support staff to use the right tone in order to make customers feel they are receiving personalized attention.
  • I do not encounter challenges while using Slaask on my far end.
  • The only dislike i have towards it, is that it does not have the search button which sometimes becomes hectic when in need of searching something, therefore it should improve on that.
  • However, Slaask is daunting to connect to the website and integrate with Slack.
  • It was overwhelming to integrate Slaask with Slack, but thanks to the Vendor support team they helped us eradicate the issue.

Pros & Cons from Real Users

Pros

  • With their no-code chatbot builder features you don't required any technical skills to build and deployed the bot on your website. The team behind the software is excellent.
  • The best feature of this product is "Bot Builder" that allow us to build the bot in no time. It's as easy as building the conversation flow in the form of flowchart. The other part which we liked the most is the ability of the bot to interact with the user and collect the quality leads and integrating the same with CRM to ensure that no leads are missed out.
  • I'm a big fan of automation and I love bots. But I don't have the programming skills required to build them. WotNot provides an easy-to-use bot-building platform that anyone can use - no coding needed!
  • I was looking for a chatbot tool to help me build my chatbot and WotNot was the closest fit to what I needed. I was impressed with how easy it was to get started within minutes of purchase and I was able to get my chatbot set up within 2 hours. The user interface was very intuitive and I was able to get my chatbot up and running in no time. I was also really impressed with how the customer support team was available to help me out when I needed it.
  • - No-code bot builder: As a non-developer, I was able to build a pretty complex bot with its drag and drop feature within no time. - Analytics Dashboard: The dashboard provides really useful insights. It helps in tracking the metrics and goals. - Support Services: When I have a question, big or small, I know WotNot's team is there to answer me quickly and in the most professional way. - Human Handover and Live Insights: I can see the live status or insights on who all are having active sessions with the bot. It also allows me to take over the conversation if I feel there is human intervention required.

Cons

  • For the most part, it is a fairly simple and easy but I guess they could improve on the integration store. With this, the platform would be the best in the segment.
  • As such there are not any things to be disliked however, this tool is available only on three channels i.e Facebook, Web and WhatsApp. Having it on Instagram will be added benefit.
  • Nothing to dislike. Would love to see integration with multiple different platforms.
  • Literally, nothing to mention at this point. Having a great experience with them.
  • I would like to see more 3rd party integrations in the Startup package.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Slaask
Founded: 2015
United States
slaask.com

Company Information

WotNot
Founded: 2018
India
wotnot.io

Alternatives

Alternatives

Heyday AI

Heyday AI

Hootsuite

Categories

Chatbot Supported
Customer Service Supported

Categories

Conversational Marketing Features

Appointment Scheduling Not Supported
Audience Segmentation Supported
Chatbot Supported
Email Automation Not Supported
Group Messaging Supported
Human Handover Not Supported
Lead Distribution Supported
Lead Qualification Supported
Mobile Messaging Supported
Multi-Channel Communication Not Supported
Product Recommendations Not Supported
Video Chat Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Not Supported
Social Media Integration Supported

Conversational Marketing Features

Appointment Scheduling Supported
Audience Segmentation Supported
Chatbot Supported
Email Automation Not Supported
Group Messaging Not Supported
Human Handover Supported
Lead Distribution Supported
Lead Qualification Supported
Mobile Messaging Not Supported
Multi-Channel Communication Supported
Product Recommendations Supported
Video Chat Not Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Not Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Not Supported
Speech Recognition Not Supported
Speech Synthesis Not Supported
Virtual Assistant Not Supported

Integrations

Dialogflow Supported
Facebook Supported
Google Analytics Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Salesforce Supported
Slack Supported
Zapier Supported
Baremetrics Supported
Drupal Supported
Google Calendar Not Supported
Google Sheets Not Supported
Make Not Supported
Microsoft Outlook Not Supported
Morphic Not Supported
QuickBooks Online Not Supported
Segment Supported
Stripe Supported
WhatsApp Not Supported

Integrations

Dialogflow Supported
Facebook Supported
Google Analytics Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Salesforce Supported
Slack Supported
Zapier Supported
Baremetrics Not Supported
Drupal Not Supported
Google Calendar Supported
Google Sheets Supported
Make Supported
Microsoft Outlook Supported
Morphic Supported
QuickBooks Online Supported
Segment Not Supported
Stripe Not Supported
WhatsApp Supported
Claim Slaask and update features and information
Claim Slaask and update features and information
Claim WotNot and update features and information
Claim WotNot and update features and information