Visual Assistance

Visual Assistance

OptimaTech Limited
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About

Skippr is a live AI employee that sees, talks, and operates software to onboard, activate, and unblock users in real time. Embedded in a product with two lines of code, it gives every user a voice agent that answers questions in context, delivers personalized walkthroughs, and completes tasks without requiring a rebuild or migration. Skippr scans the product and its knowledge base, automatically refreshes when information changes, and stays grounded in current product knowledge. During live voice and screen sessions, it adapts to where the user is and what they are trying to accomplish rather than following a generic tour. Its Click-for-you capability can take control of the pointer and complete form fills or multi-screen workflows with the user in the loop, while direct API and MCP connections allow it to operate the product faster than UI-only agents. Teams can configure push-to-talk, voice-only or in-app chat, guided sessions, ad hoc support, on-screen annotations, etc.

About

Visual Assistance is a remote customer support and field service software that enables real-time video collaboration and screen sharing. Users can quickly invite customers to sessions via SMS or email. Live camera streaming from mobile devices helps agents visually troubleshoot issues. Voice chat allows natural conversations to speed up resolutions. Annotation tools let both parties highlight details on shared images. A dashboard provides insights into usage to optimize resources. Key benefits are quick session initiation, an intuitive interface, strong security, faster issue resolution, and reduced onsite visits. Use cases include remote technical support, installation guidance, inspections, training, and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Product-led B2B software teams that need an embedded AI agent to onboard users, demonstrate features, and complete workflows

Audience

Field Service and Maintenance, Manufacturing and Production, Construction and Engineering, IT and Telecom, Insurance, Training and Development, Quality Assurance and Inspection, Facilities Management

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$149 per month
Free Version
Free Trial

Pricing

$50/month/5 users
Business Plan:
5 user accounts
100 SMS/month
Voice chat
Annotation in Screenshots
Instant Messaging
No App is needed to install
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • The product is excellent! It's quick to connect and easy to use! The resolution of the video is good with high cost performance!

Cons

  • I am looking for an integration with my existing CRM

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Skippr
Founded: 2023
United Kingdom
www.skippr.ai/

Company Information

OptimaTech Limited
Founded: 2023
New Zealand
www.optimatech.co.nz/

Alternatives

Alternatives

Blitzz

Blitzz

Blitzz Remote Support
Plutomen Connect

Plutomen Connect

Plutomen Technologies

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

Model Context Protocol (MCP)
Skippr Mentor

Integrations

Model Context Protocol (MCP)
Skippr Mentor
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