SimpleTexting vs. TrueDialog Comparison


SimpleTexting Sinch	TrueDialog	+	+
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About Mass texting made easy. Have conversations with individual customers or send out a text to thousands at once. SimpleTexting gives you everything you need to engage your audience using SMS. Trusted by Fortune 500 companies and small businesses alike, SimpleTexting’s intuitive platform makes text marketing accessible to anyone. Send bulk messages, conduct polls, provide customer service, create automated drip campaigns and more. With flexible pricing plans and powerful features, SimpleTexting grows with you. And with an app available for iOS and Android, you can even manage your efforts from anywhere.	About TrueDialog is an enterprise-grade SMS texting platform built for businesses and higher education institutions. TrueDialog is a plug and play business texting solution that comes with dozens of pre-built tools as well as a robust SMS texting API. Its applications include SMS marketing, SMS customer service, emergency alerts, and two-way texting.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Businesses and organizations of all types and sizes	Audience Businesses, contact centers, and higher education
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $29.00/month Starts at $29/month for 500 credits Save 20% with an annual plan Free Version Not Supported Free Trial Supported	Pricing $79.00/month Pay as you go - no monthly fee Small business - $99 per month Business pro - $375 per month Enterprise - $899 per month Custom Enterprise - $2499 per month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 4.9 / 5 ease 4.7 / 5 features 4.6 / 5 design 4.8 / 5 support 4.9 / 5 Read all reviews	Reviews/Ratings Overall 4.8 / 5 ease 5.0 / 5 features 4.6 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros I loved how easy to use the software is. It's simple, friendly to look at, and effective. Also, the user interface is very easy to navigate. The responding on texts is easy to use, and great that it comes with Mobile App. SMS marketing is a way of marketing that never gets old. Using Simple texting I reach customers and leads directly on their uncrowded inbox. It works pretty great for regular marketing. You can also send transaction or promotional messages. Simple Texting is a well-known SMS marketing platform. - It gives the best auto personalized SMS. (Custom field option) - The auto-responder SMS is my favorite. - User interest tracking using its analytics. SimpleTexting gives you a traditional but effective way to reach customers with your business marketing campaign or for promotional. The setup was hassle-free. I liked its ability to send personalized texts without writing each time. The insights are decent. I liked its integration with Hubspot, to send SMS with integrated manageable CRM. Bulk SMS marketing can be possible on SmartTexting platform. Also helpful in helpdesk to give a regular update on their tickets. Cons I really wish that this had some analytics, where I could see what campaigns got the most frequent and rapid responses. No cons. In my moderate usage Simple texting does well. Not at all. I'm impressed with this tool, never experienced problems. In my campaign usage, it gives me a good response. No cons, it does SMS marketing job excellently.	Pros & Cons from Real Users Pros As an Engineer in MNC, contacting other MNC for work purposes needs a different kind of attention and helping features from normal SMS. TrueDialog helps a lot in managing company-wise Contacts and documents. A professional messaging app. It is easy to set up, use and manage the application including giving out replies and responses to each text. You can easily keep in touch with customers and other users. * The user interface is easy to understand and helps with using most of the features to their fullest. Their live training session helped me get up and running quickly. Great product and service overall. * I Really like the ability to schedule messages and personalize them for each customer at a mass scale. * Affordable pricing, great support team. It offers a smart SMS sending feature to send mass SMS very easily. Enabling this tool with business is very easy. Integrated with CRM tools. The Mobile version also supported. Excellent pricing Portal UI is easy to use and is deep in functionality API availability Terrific customer service Cons There is no such con of the TrueDialog but they should move their price to a more reasonable section. It is gonna be a waste of time, energy and resources If the sms is sent to users who do not give importance to text messages. * No big drawbacks as compared to other services with same features. It worked great for me. Nothing to share about cons. Provisioning shortcodes can be slow due to carrier approvals
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Sinch Founded: 2008 Sweden simpletexting.com	Company Information TrueDialog Founded: 2011 United States truedialog.com
Alternatives CallHub	Alternatives Podium
TextUs	Textellent
SlickText	TXT180
TextP2P	Text Request
UltraSMSScript View All	EZ Texting View All
Categories Bulk SMS Supported Business Text Messaging Supported Communications Supported Mobile Marketing Supported Polling Supported Proactive Notification Supported SMS Marketing Supported SMS Survey Supported	Categories Alumni Management Supported Business Text Messaging Supported Customer Service Supported Higher Education Supported Mobile Marketing Supported Registration Supported SMS Marketing Supported
Mobile Marketing Features Channel Attribution Not Supported Contextual Targeting Not Supported Coupons Not Supported Email Marketing Not Supported Engagement Monitoring Not Supported In-App Marketing Not Supported Location-Based Marketing Not Supported Push Notifications Supported Text Messaging Supported Text-to-Win Supported SMS Marketing Features 2-Way Messaging Supported Artificial Intelligence Not Supported Contact Management Supported Mass Texting Supported Message Personalization Supported MMS Supported Mobile Coupons Supported Mobile Keywords Supported Polls / Voting Supported Reporting/Analytics Supported Scheduled Messaging Supported Shortcodes Supported Text-to-Win Supported Show More Features Polling Features Data Analysis Tools Supported Email Distribution Not Supported Feedback Collection Supported Live Results Tracking Not Supported Multiple Question Types Supported Online Polling Not Supported Phone Polling Not Supported Presentation Tools Not Supported Q & A Not Supported Skip Logic Not Supported SMS Polling Supported Supports Audio / Images / Video Not Supported	Mobile Marketing Features Channel Attribution Supported Contextual Targeting Supported Coupons Not Supported Email Marketing Not Supported Engagement Monitoring Supported In-App Marketing Not Supported Location-Based Marketing Not Supported Push Notifications Supported Text Messaging Supported Text-to-Win Not Supported SMS Marketing Features 2-Way Messaging Supported Artificial Intelligence Not Supported Contact Management Supported Mass Texting Supported Message Personalization Supported MMS Supported Mobile Coupons Supported Mobile Keywords Supported Polls / Voting Supported Reporting/Analytics Supported Scheduled Messaging Supported Shortcodes Supported Text-to-Win Supported Show More Features Alumni Management Features Event Management Supported Fundraising Management Supported Jobs Board Supported Mailing List Management Supported Member Accounts Supported Member Communities Supported Member Directory Supported Member Portal Not Supported Membership Management Supported Website Management Not Supported Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Supported Email Management Not Supported Knowledge Base Not Supported Live Chat Supported Performance Metrics Supported Queue Management Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Not Supported Higher Education Features Admissions Management Supported Alumni Management Supported Assessment Management Not Supported Curriculum Management Not Supported Faculty / Staff Management Not Supported Financial Aid Management Supported Fundraising Management Supported Housing Management Not Supported Scheduling Supported Student Information / Records Not Supported Student Portal Not Supported Registration Features Activity Registration Supported Attendance Management Not Supported Badge Management Not Supported Calendar Management Not Supported Class Registration Supported Contact Management Not Supported Event Registration Supported Form Builder Not Supported Group Registration Supported Marketing Management Supported Online Registration Supported Onsite Registration Not Supported Payment Processing Not Supported Refund Automation Not Supported Self Check-In Not Supported Surveys & Feedback Supported
Integrations Adobe Marketo Engage Not Supported BrightMove Supported ChatGPT Supported Commerce7 Supported Eloqua Not Supported Facebook Supported Google Calendar Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Integrately Supported KonnectzIT Supported Nexus Not Supported Wufoo Supported X (Twitter) Supported Zapier Supported Zenkit Base Supported Zenkit To Do Supported bLoyal Supported Show More Integrations View All 23 Integrations	Integrations Adobe Marketo Engage Supported BrightMove Not Supported ChatGPT Not Supported Commerce7 Not Supported Eloqua Supported Facebook Not Supported Google Calendar Not Supported HubSpot CRM Supported HubSpot Customer Platform Supported Integrately Not Supported KonnectzIT Not Supported Nexus Supported Wufoo Not Supported X (Twitter) Not Supported Zapier Not Supported Zenkit Base Not Supported Zenkit To Do Not Supported bLoyal Not Supported Show More Integrations View All 11 Integrations
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