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About

Signals AI is an AI-native engineering-intelligence platform that continuously monitors development workflows and tool usage to surface real-time insights and risk signals. It combines traditional engineering metrics (e.g., deployment frequency, build and test outcomes, project activity) with AI-powered tracking of how teams use tools, enabling automatic detection of potential bottlenecks, delays, or emerging issues before they escalate. Signals AI integrates with systems like Jira and supports project-level visibility into execution, investments, deployments, and team performance metrics. It delivers real-time alerts for build failures, deployment risks, SLA breaches, and more, right where teams collaborate (e.g., in Microsoft Teams). Weekly digests summarize key operational metrics such as cycle-time, deployment frequency, and project hotspots. Its dashboards and AI-driven insights include root-cause analysis and recommended fixes, helping engineering leaders proactively.

About

SupportLogic delivers a Cognitive AI Cloud purpose-built for enterprise customer service and support. It ingests unstructured signals from tickets, chat, voice, and email, then uses AI to detect urgency, sentiment, product issues, and revenue risk in real time. Its layered architecture—data extraction, signal detection, and a context engine—powers ambient AI agents that automate tasks like case summarization, escalation prediction, routing, account health scoring, and coaching. SupportLogic integrates with Salesforce, Zendesk, Snowflake, and Slack, enhancing existing systems rather than replacing them. The platform helps CX, support, and IT teams act earlier, coach smarter, reduce escalations, and improve resolution times. Built for enterprise scale, it offers SOC 2 certification, GDPR/CCPA compliance, and secure data isolation. Customers like Salesforce, NICE, and Databricks use SupportLogic to boost CSAT, retention, and operational efficiency.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Engineering teams and software-development leaders wanting a tool to monitor execution, detect risks early, and improve delivery velocity without relying on manual oversight

Audience

Agent AI Agents for Enterprise Support

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Signals AI
United States
orgsignals.com

Company Information

SupportLogic
Founded: 2016
United States
www.supportlogic.com

Alternatives

Alternatives

Ultimate

Ultimate

Zendesk

Categories

Categories

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Jira
Microsoft Teams
Slack
Bitbucket
Cursor
Freshdesk
GitHub
GitHub Copilot
Jenkins
Microsoft Dynamics 365
Salesforce
ServiceNow
Zendesk

Integrations

Jira
Microsoft Teams
Slack
Bitbucket
Cursor
Freshdesk
GitHub
GitHub Copilot
Jenkins
Microsoft Dynamics 365
Salesforce
ServiceNow
Zendesk
Claim Signals AI and update features and information
Claim Signals AI and update features and information
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