Related Products
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About
Signals AI is an AI-native engineering-intelligence platform that continuously monitors development workflows and tool usage to surface real-time insights and risk signals. It combines traditional engineering metrics (e.g., deployment frequency, build and test outcomes, project activity) with AI-powered tracking of how teams use tools, enabling automatic detection of potential bottlenecks, delays, or emerging issues before they escalate. Signals AI integrates with systems like Jira and supports project-level visibility into execution, investments, deployments, and team performance metrics. It delivers real-time alerts for build failures, deployment risks, SLA breaches, and more, right where teams collaborate (e.g., in Microsoft Teams). Weekly digests summarize key operational metrics such as cycle-time, deployment frequency, and project hotspots. Its dashboards and AI-driven insights include root-cause analysis and recommended fixes, helping engineering leaders proactively.
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About
SupportLogic delivers a Cognitive AI Cloud purpose-built for enterprise customer service and support. It ingests unstructured signals from tickets, chat, voice, and email, then uses AI to detect urgency, sentiment, product issues, and revenue risk in real time. Its layered architecture—data extraction, signal detection, and a context engine—powers ambient AI agents that automate tasks like case summarization, escalation prediction, routing, account health scoring, and coaching. SupportLogic integrates with Salesforce, Zendesk, Snowflake, and Slack, enhancing existing systems rather than replacing them. The platform helps CX, support, and IT teams act earlier, coach smarter, reduce escalations, and improve resolution times. Built for enterprise scale, it offers SOC 2 certification, GDPR/CCPA compliance, and secure data isolation. Customers like Salesforce, NICE, and Databricks use SupportLogic to boost CSAT, retention, and operational efficiency.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Engineering teams and software-development leaders wanting a tool to monitor execution, detect risks early, and improve delivery velocity without relying on manual oversight
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Audience
Agent AI Agents for Enterprise Support
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationSignals AI
United States
orgsignals.com
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Company InformationSupportLogic
Founded: 2016
United States
www.supportlogic.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Artificial Intelligence Features
Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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Integrations
Jira
Microsoft Teams
Slack
Bitbucket
Cursor
Freshdesk
GitHub
GitHub Copilot
Jenkins
Microsoft Dynamics 365
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Integrations
Jira
Microsoft Teams
Slack
Bitbucket
Cursor
Freshdesk
GitHub
GitHub Copilot
Jenkins
Microsoft Dynamics 365
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