Sparks Provider

Sparks Provider

Sparks Support
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About

ShiftCare’s care management features make it easier for you and your teams to deliver highly personalized support to clients and their families. We’ve made it easy to plan and organize teams, shifts and rosters, helping you deliver a more effective, efficient service. With the management of invoices, timesheets and expenses seamlessly integrated, ShiftCare makes accurate accounting simple, reducing your workload, and helping you grow. We connect you and your teams with all you need to manage shifts, coordinate clients and deliver quality care, wherever they are. We make it easy to welcome new clients, ensure a full understanding of their needs, management of their goals and establish good relationships with their friends and family right from the start. Your teams are there to support clients as they work towards their goals. We make it easy for them to track progress and share it with the right people.

About

Sparks Provider is Australian NDIS provider software built specifically for smaller provider businesses. It brings the essential weekly work together in one clear system: participant and staff records, rostering, notes, timesheets, invoices, service agreements, reports, NDIA claim files and Xero integration. Workers can access their own rosters, record attendance and complete notes through the web, iPhone or Android app. Client rosters can be reviewed, emailed individually or in a batch, or downloaded as PDFs. Sparks Provider costs $499 per year including GST for the whole business, with unlimited clients and workers. It was created by Kim Matthews, who runs two disability support businesses and wanted a simpler, more affordable alternative to oversized provider software. Small on purpose.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for an easy to use software platform that cuts paperwork and boosts efficiency

Audience

Small Australian NDIS providers, growing disability-support teams and providers considering a move from ShiftCare or spreadsheets.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$9 per user per month
Basic - $9
Professional - $15
Premium - $25
Free Version
Free Trial

Pricing

$499 per year
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 3.0 / 5
features 1.0 / 5
design 3.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • The demo was polished, and the sales rep seemed knowledgeable about home-care operations. They made the product look like it could replace several systems—scheduling, caregiver management, billing, and API connectivity. On paper, it checked every box. Unfortunately, the product experience didn’t match the sales pitch. The only thing I can say positively is that the interface concept looked modern, and the idea of having an integrated scheduling tool for caregivers sounded appealing. Sadly, those positives never materialized once we began using it.

Cons

  • ShiftCare’s execution is poor across the board. The onboarding was disorganized and lacked any meaningful support. Their “public API” was heavily promoted but turned out to be non-functional. Once I began asking questions, communication stopped. The same team that called my personal phone multiple times to secure a 50% deposit disappeared once they were paid. The platform itself feels unfinished—slow, buggy, and unreliable for real-world agency use. Every promise made in the sales process unraveled in practice.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ShiftCare
Founded: 2015
Australia
shiftcare.com

Company Information

Sparks Support
Founded: 2025
Australia
sparksprovider.app

Alternatives

Alternatives

No Alternatives
Flowlogic

Flowlogic

Datanova
Access Care Planning

Access Care Planning

Access Group

Categories

Categories

Medical Scheduling Features

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Appointment Scheduling Features

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Healthcare CRM Features

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

Home Care Features

Billing & Invoicing
Care Plan Management
Caregiver Management
Client Management
Field Communication
Insurance Management
Payroll Management
Scheduling
Visit Verification

Home Health Care Features

Billing & Invoicing
Charting
Electronic Signature
Employee Tracking
Medication Database
Patient Intake
Scheduling
Time / Task Reporting

Nurse Scheduling Features

Float Pool Management
Online Scheduling
Overtime Calculation
Payroll Management
Predictive Analytics
Shift Dispatching / Messaging
Shift Scheduling
Shift Swapping
Skills Tracking
Vacation / Leave Tracking

Patient Case Management Features

Activity Tracking
Assessment Notes
Billing & Invoicing
Calendar Management
Candidate Identification
Case List Management
Eligibility Verification
HIPAA Compliant
Medical History Records
Patient Records
Referral Management
Treatment Planning

Scheduling Features

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management

Integrations

Xero

Integrations

Xero
Claim ShiftCare and update features and information
Claim ShiftCare and update features and information
Claim Sparks Provider and update features and information
Claim Sparks Provider and update features and information