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About

Scale great conversations with SharperAx’s video-based role-play automation system. Role-play automation: find, practice, coach and manage. Find: Jennifer Jepson, an UltraMobile Sales Rep, finds the ‘how good is the average sales conversation” selling story so she can practice it and get it conversation ready, practice: Jennifer watches the guide story to see what good looks like, then practices it 9 times and shares her best version with Paul, her sales manager, coach: Paul coaches Jennifer’s story, gives her feedback, a four-star rating and approves the story so she knows she is done with the assignment, manage: Keith, the SVP of Sales, checks which of his managers are coaching and spot checks sales rep stories – including Jennifer’s – to see if the sales team is on message.

About

The VoiceOps Coaching Enablement Platform unlocks the value of call center sales and collections conversations by making coaches more effective. It is built upon the Behavior Change Cycle methodology — helping coaches measure key behaviors, snap right to the most coachable moments in each call, build trust with reps through frequent and objective coaching, and drive better customer conversations. It’s a win-win-win: Call center reps get more from coaches, companies get more from their reps, and customers get more value from every call experience. VoiceOps has made data quality a priority as the foundation for true coaching enablement. The company has invested significant expertise and resources to create a technical data operation that serves industry-leading data quality. VoiceOps has amassed hundreds of industry-specific data sets for model training. This, combined with a human-in-the-loop QA process, creates data quality that customers trust and value at a premium.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies seeking for a video-based role-play automation system

Audience

Call center sales and collections teams

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

SharperAx
Founded: 2013
United States
sharperax.com

Company Information

VoiceOps
Founded: 2016
United States
voiceops.com

Alternatives

Alternatives

QEval

QEval

Etech Global Services
Gryphon ONE

Gryphon ONE

Gryphon.ai

Categories

Sales Coaching Supported

Categories

Call Center Supported
Call Tracking Supported
Sales Coaching Supported

Sales Coaching Features

Assessments Supported
Audio / Video Conferencing Not Supported
Built-In Course Authoring Not Supported
Call Recording Supported
Gamification Supported
Goal Setting / Tracking Supported
Learning Plans Supported
Onboarding Supported
Performance Metrics Supported

Call Center Features

Blended Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Not Supported
Manual Dialer Not Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Call Tracking Features

Call Log Not Supported
Call Recording Supported
Call Routing Supported
Caller Identification Not Supported
Campaign Management Not Supported
Conversion Tracking Supported
CRM Supported
IVR / Voice Recognition Supported
Keyword Tracking Supported

Conversation Intelligence Features

Account Health Alerts Not Supported
AI Insights Supported
Call Analytics Supported
Call Recording Supported
Call Recording Cloud Storage Supported
Call Snippets Supported
Call Transcription Supported
Call/Meeting Sharing Not Supported
Sales Coaching Supported
Topic Tags Not Supported
Topic-Based Analytics Not Supported
Video Conferencing Analytics Not Supported
Win/Loss Analysis Not Supported

Integrations

Boostopia Not Supported
ClickSend Not Supported
ComplianceBoard Not Supported
Fuze Not Supported
MyWiFi Networks Not Supported
Qollabi Not Supported
Salesflare Not Supported

Integrations

Boostopia Supported
ClickSend Supported
ComplianceBoard Supported
Fuze Supported
MyWiFi Networks Supported
Qollabi Supported
Salesflare Supported
Claim SharperAx and update features and information
Claim SharperAx and update features and information
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Claim VoiceOps and update features and information