Related Products
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About
Scale great conversations with SharperAx’s video-based role-play automation system. Role-play automation: find, practice, coach and manage. Find: Jennifer Jepson, an UltraMobile Sales Rep, finds the ‘how good is the average sales conversation” selling story so she can practice it and get it conversation ready, practice: Jennifer watches the guide story to see what good looks like, then practices it 9 times and shares her best version with Paul, her sales manager, coach: Paul coaches Jennifer’s story, gives her feedback, a four-star rating and approves the story so she knows she is done with the assignment, manage: Keith, the SVP of Sales, checks which of his managers are coaching and spot checks sales rep stories – including Jennifer’s – to see if the sales team is on message.
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About
The VoiceOps Coaching Enablement Platform unlocks the value of call center sales and collections conversations by making coaches more effective. It is built upon the Behavior Change Cycle methodology — helping coaches measure key behaviors, snap right to the most coachable moments in each call, build trust with reps through frequent and objective coaching, and drive better customer conversations.
It’s a win-win-win: Call center reps get more from coaches, companies get more from their reps, and customers get more value from every call experience.
VoiceOps has made data quality a priority as the foundation for true coaching enablement. The company has invested significant expertise and resources to create a technical data operation that serves industry-leading data quality. VoiceOps has amassed hundreds of industry-specific data sets for model training. This, combined with a human-in-the-loop QA process, creates data quality that customers trust and value at a premium.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies seeking for a video-based role-play automation system
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Audience
Call center sales and collections teams
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationSharperAx
Founded: 2013
United States
sharperax.com
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Company InformationVoiceOps
Founded: 2016
United States
voiceops.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Sales Coaching Features
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Tracking Features
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking
Conversation Intelligence Features
Account Health Alerts
AI Insights
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
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Integrations
Boostopia
ClickSend
ComplianceBoard
Fuze
MyWiFi Networks
Qollabi
Salesflare
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Integrations
Boostopia
ClickSend
ComplianceBoard
Fuze
MyWiFi Networks
Qollabi
Salesflare
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