QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring.
Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts.
QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.
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Cloverleaf is an AI-powered coaching platform that turns assessment data, HRIS events, and calendar context into proactive, personalized coaching delivered in Slack, Microsoft Teams, Workday, and email. Built on assessments like DISC, CliftonStrengths, and Insights Discovery, Cloverleaf proactively coaches employees before meetings, during role transitions, and after performance reviews.
Organizations align coaching to their own leadership frameworks and competency models, so development reinforces their standards rather than generic best practices. HRIS integration triggers coaching automatically when promotions, manager changes, or team transitions happen. Talent and HR leaders get visibility into coaching engagement, capability reinforcement, and development trends across teams and departments.
Cloverleaf is SOC 2 Type II compliant, GDPR-aligned, and ISO 27001 certified. Trusted by 45,000+ teams to scale manager development, strengthen engagement, and improve retention.
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Aspiro
No more need to create training videos or long PPTs! Aspiro is the first-ever tool to help sales leaders quickly create & conduct manual coaching sessions fully automated conversational role-plays that mirror real customer interactions. Who said talking the walk couldn't be a thing? Aspiro analyses & understands every simulated conversation in real-time. In addition to vocal parameters like pacing, energy levels, conveyed sentiment etc., it goes deeper and assesses reps on the recommended micro-behaviours, mode of delivery & persuasive techniques specific to the given customer situation. Here's one thing all sales experts are finally starting to agree on: every sales rep is different. Aspiro doesn't merely stop at identifying gaps in a rep's selling style. It automatically schedules coaching nudges & remedial practice based on their conversational profile, sales lead data & manager input to help them achieve their full sales potential.
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