+
+

Related Products

  • Introw PRM
    122 Ratings
    Visit Website
  • InboxAlly
    136 Ratings
    Visit Website
  • UptimeRobot
    880 Ratings
    Visit Website
  • PBRS Power BI Reports Distribution
    12 Ratings
    Visit Website
  • Zendesk
    8,478 Ratings
    Visit Website
  • ServoDesk
    25 Ratings
    Visit Website
  • BrandMail
    331 Ratings
    Visit Website
  • Centrex Software
    18 Ratings
    Visit Website
  • EasyDMARC
    337 Ratings
    Visit Website
  • Fax.Cloud
    1 Rating
    Visit Website

About

Manage customer support and communication directly from Slack. Collaborate effectively on shared emails like support@your.domain without sharing passwords among team members. SharedInbox connects to any email you currently use. You can also get an @in.sharedinbox.co email you can setup forwarding to. Just hit the command SharedInbox /compose and send emails to anyone. On any email thread, Just hit Reply Mail. Each incoming or outgoing email creates a new Slack Message Thread, easily tag teammates and discuss. Every account comes with a support site your users can send and manage their support requests from. No new installation or application required. Use a tool your team is already familiar with Slack. Know when your email is delivered and when it is opened. See files and pictures attached to your emails directly in Slack. Create a custom signature to attach to your emails. Set a custom message that is automatically sent once you get an email.

About

SupportBee’s support ticket system enables teams to organize, prioritize and collaborate on customer support emails. SupportBee’s shared inbox works just like email. We stay invisible to your customers, retaining the personal touch of email. However, unlike a traditional email inbox, we offer your team a frictionless way to collaborate by assigning tickets to teams and agents. Everyone knows exactly what they are responsible for and nothing slips through the cracks. Our integrated knowledge base software empowers your customers to help themselves. Your customers can find answers to their questions without having to write to customer support. KBee also integrates tightly with our Shared Inbox, which enables your team to easily insert links to relevant customer support articles when replying to your customers.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies requiring a solution to manage customer support and communication directly from Slack

Audience

Customer Service solution for companies

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$5 per month
Free Version Not Supported
Free Trial Supported

Pricing

$49 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

SharedInbox
Founded: 2018
India
sharedinbox.co

Company Information

SupportBee
Founded: 2011
United States
supportbee.com

Alternatives

SharedBox

SharedBox

Everygood

Alternatives

Sympoq

Sympoq

Escon ltd
EvantoDesk

EvantoDesk

Evanto
Spark Mail

Spark Mail

Readdle
Teamwork Desk

Teamwork Desk

Teamwork.com
Embed-bot

Embed-bot

Musbahdev Software Services

Categories

Help Desk Supported

Categories

Customer Service Supported
Help Desk Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Integrations

Slack Supported
Aritic PinPoint Not Supported
Asana Not Supported
Capsule Not Supported
Customer.io Not Supported
FormCrafts Not Supported
Gmail Supported
Google Cloud Platform Supported
Insightly Not Supported
Integry Not Supported
Jira Not Supported
Microsoft Outlook Supported
Pipedrive Not Supported
Revamp CRM Not Supported
Stackreaction Not Supported
Trello Not Supported
Wufoo Not Supported
Yahoo! Mail Supported
Zapier Not Supported
Zoho CRM Not Supported

Integrations

Slack Supported
Aritic PinPoint Supported
Asana Supported
Capsule Supported
Customer.io Supported
FormCrafts Supported
Gmail Not Supported
Google Cloud Platform Not Supported
Insightly Supported
Integry Supported
Jira Supported
Microsoft Outlook Not Supported
Pipedrive Supported
Revamp CRM Supported
Stackreaction Supported
Trello Supported
Wufoo Supported
Yahoo! Mail Not Supported
Zapier Supported
Zoho CRM Supported
Claim SharedInbox and update features and information
Claim SharedInbox and update features and information
Claim SupportBee and update features and information
Claim SupportBee and update features and information