SharedBox

SharedBox

Everygood
+
+

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About

Manage customer support and communication directly from Slack. Send and receive emails, tweets and direct messages in Slack. Collaborate effectively on shared email and twitter accounts like support@your.domain without sharing passwords among team members. SharedBox connects to your Twitter account and any email you currently use. You can also get an @in.sharedbox.app email you can setup forwarding to. Twitter mentions, DMs and incoming emails to your connected email or your in.sharedbox.app email gets delivered to your preferred Slack channel. Review with your team and reply once ready. Every account comes with a support site your users can send and manage their support requests from. You get a free supportby.email subdomain and can also use your custom domain. No new installation or application required. Use a tool your team is already familiar with—Slack. Add multiple emails and Twitter accounts to your Slack workspace.

About

The Customer Service App For All Slack Users. Bring all your team (and customer!) communication together, in one place. Our product, as well as our team, are hyperspecialized and 100% Slack-based. We believe in focus. There's no other company out there as zoomed in as we are on customer messaging via Slack. Slack is a part of our DNA. Proof of that? We are the first fully funded, fully Slack-based company in the world. Interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, etc.) from a single point in space: Slack! Your organization needs to be wherever your customers are, and not the other way around. If you're looking to unify customer communication and have your team operating from a single, shared control center, then Slaask is the way to go. Slaask is much more than a great customer messaging app. With Slaask, you can also create a personalized chatbot that is perfectly in line with your brand.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Organizations that want a shared inbox and help desk tool built on Slack

Audience

Companies of all sizes that want a customer service platform that integrates with Slack

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$19.00/month
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.9 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • #1- SharedBox also supports Slack app integrations. #2- Very convenient to respond to inbound emails. #3- Simple to integrate and implement. #4- It Supports Gmail, outlook, own domain emails and many services.

Cons

  • #1- We had an overall positive experience with it.

Pros & Cons from Real Users

Pros

  • Customers enjoy immediate access to our staff if they have an issue with a service or product or any other question. Staff manage multiple chat conversations at once saving time required to handle several customers.
  • I like the fact that Slaask integrates with Slack to improve internal communications. It is easy to contact online web visitors with Skaask.
  • It is a very great platform when it comes to communication since every employee can join a conversation in a secure way. Also it is very easy to set up based on topics and schedules.
  • The way it is easy to contact customers via live chatting over the internet is what I like most about Slaask.
  • Slaask integrates seamlessly with Slack that makes it easy to communicate with clients directly without hustling a lot.

Cons

  • We always train our support staff to use the right tone in order to make customers feel they are receiving personalized attention.
  • I do not encounter challenges while using Slaask on my far end.
  • The only dislike i have towards it, is that it does not have the search button which sometimes becomes hectic when in need of searching something, therefore it should improve on that.
  • However, Slaask is daunting to connect to the website and integrate with Slack.
  • It was overwhelming to integrate Slaask with Slack, but thanks to the Vendor support team they helped us eradicate the issue.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Everygood
Founded: 2018
Nigeria
sharedbox.app

Company Information

Slaask
Founded: 2015
United States
slaask.com

Alternatives

Alternatives

Categories

Email Management Supported

Categories

Chatbot Supported
Customer Service Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Not Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Not Supported
Response Management Supported
Routing Not Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Supported

Conversational Marketing Features

Appointment Scheduling Not Supported
Audience Segmentation Supported
Chatbot Supported
Email Automation Not Supported
Group Messaging Supported
Human Handover Not Supported
Lead Distribution Supported
Lead Qualification Supported
Mobile Messaging Supported
Multi-Channel Communication Not Supported
Product Recommendations Not Supported
Video Chat Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Integrations

Slack Supported
X (Twitter) Supported
Autotask PSA Not Supported
Brevo Not Supported
ConnectWise ScreenConnect Not Supported
Drupal Not Supported
Freshdesk Not Supported
Google Workspace Supported
Groove Not Supported
HappyFox Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Mailchimp Not Supported
Mailjet Not Supported
Median Cobrowse Not Supported
Microsoft 365 Supported
Mixpanel Not Supported
Segment Not Supported
Stackreaction Not Supported
Stripe Not Supported

Integrations

Slack Supported
X (Twitter) Supported
Autotask PSA Supported
Brevo Supported
ConnectWise ScreenConnect Supported
Drupal Supported
Freshdesk Supported
Google Workspace Not Supported
Groove Supported
HappyFox Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Mailchimp Supported
Mailjet Supported
Median Cobrowse Supported
Microsoft 365 Not Supported
Mixpanel Supported
Segment Supported
Stackreaction Supported
Stripe Supported
Claim SharedBox and update features and information
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