ServiceNow vs. SuperOps Comparison


ServiceNow	SuperOps	+	+
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About Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.		About SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported
Audience ITSM companies seeking a solution to connect people, functions, and systems across their organization		Audience Managed Service Providers
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $100 per month Free Version Not Supported Free Trial Supported		Pricing $79/tech/month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 3.0 / 5 ease 4.0 / 5 features 4.0 / 5 design 3.0 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros ServiceNow was used extensively by my uni's IT department, where I worked for a while. We'd have different teams in the system and our users would submit tickets and tag different teams, and ServiceNow was like an email wrapper that kept track of incidents and information that the users would give. It seemed to play well with our other alerting systems and users were mostly able to contact us without issue. Cons The UI man. This was a few years ago so maybe things are better now but geez dude can you try to select a worse color scheme than blocky grey boxes without a shred of elegance or rounded corners? Ugly as heck and intimidating with dropdown boxes under more dropdowns, and some of the pages weren't intuitive either.		Pros from Real Users Pros SuperOps.ai has really improved how we handle our IT operations and daily workflows. The automation features have saved us a lot of time by cutting out repetitive tasks, which has made our processes run more smoothly and with fewer mistakes. The platform is also super easy to use , the clean layout and simple navigation make it easy for our team to manage assets and keep track of our IT setup. Plus, the built-in reporting and analytics give us useful insights, so we can see what’s working and make better decisions to keep improving our services. At our company, SuperOps.ai has been a game-changer in managing our IT operations and service delivery. One of the most significant advantages we've experienced is the robust automation capabilities it offers. This feature has allowed us to streamline a multitude of IT tasks, reducing the need for manual intervention. As a result, our IT processes have become significantly more efficient, and the chances of human error have been greatly minimized. SuperOps.ai's user-friendly interface has also been a standout feature for us. It simplifies the management of IT assets, making it easy for our team to track and monitor our infrastructure. Additionally, the platform's reporting and analytics tools provide us with valuable insights into the performance of our IT services, enabling data-driven decision-making to further enhance our operations.
Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information ServiceNow Founded: 2003 United States www.servicenow.com		Company Information SuperOps Founded: 2020 United States www.superops.com
Alternatives Freshservice Freshworks		Alternatives NinjaOne
ManageEngine Endpoint Central ManageEngine		ConnectWise PSA ConnectWise
Zendesk		ConnectWise RMM ConnectWise
Jira Service Management Atlassian		Atera
SolarWinds Service Desk SolarWinds View All		Freshservice Freshworks View All
Categories AI Service Management (AISM) Supported AI-Powered ITSM Tools Supported Help Desk Supported Issue Tracking Supported IT Service Supported ITSM Supported Service Request Management Supported		Categories AI PSA Supported Endpoint Management Supported IT Alerting Supported IT Asset Management Supported IT Automation Supported IT Documentation Supported IT Management Supported IT Project Management Supported IT Service Supported ITSM Supported MSP Supported Network Monitoring Supported Patch Management Supported Policy Management Supported Professional Services Automation Supported Remote Desktop Supported RMM Supported Service Desk Supported Service Request Management Supported Shadow IT Discovery Supported SLA Management Supported System Monitoring Supported Unified Endpoint Management (UEM) Supported
IT Service Features Contract Management Not Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Not Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Not Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Supported Scheduling Not Supported Task Management Supported		IT Service Features Contract Management Not Supported Incident Management Not Supported IT Asset Management Supported Knowledge Management Not Supported Release Management Not Supported Self Service Portal Not Supported Service Catalog Not Supported Service Reporting Not Supported Ticket Management Not Supported Show More Features IT Asset Management Features Asset Tracking Supported Audit Management Not Supported Compliance Management Not Supported Configuration Management Not Supported Contract/License Management Supported Cost Tracking Not Supported Depreciation Management Not Supported Inventory Management Not Supported IT Service Management Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Not Supported IT Management Features Capacity Monitoring Not Supported Compliance Management Not Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Not Supported License Management Not Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported MSP Features Backup Management Supported Billing & Invoicing Supported CRM Not Supported Dashboard Supported Help Desk Supported Issue Management Supported Live Chat Not Supported Patch Management Supported Privileged Access Management (PAM) Not Supported Project Management Supported Remote Access Supported Remote Systems Monitoring Supported Scheduling Supported Patch Management Features Alerts/Notifications Supported Automatic Approval Supported Automatic Patch Deployment Supported Automatic Scans Supported Compliance Management Not Supported Custom Patches Not Supported Dashboard Supported Network Wide Management Not Supported Patch Prioritization Supported Patch Testing Not Supported Remote Access/Control Supported Vulnerability Scanning Not Supported Professional Services Automation Features Billing & Invoicing Supported Client Portal Supported Collaboration Tools Not Supported CRM Not Supported Document Management Supported Portfolio Management Not Supported Project Management Supported Proposal Generation Supported Quote Management Not Supported Resource Management Not Supported Time & Expense Tracking Supported RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Not Supported Patch Management Supported Real-time Alerts Supported Remediation Management Supported Service Desk Features Change Management Not Supported CMDB Not Supported Incident Management Not Supported IT Asset Management Supported Knowledge Base Not Supported Mobile Access Not Supported Procurement Management Not Supported Remote Control Not Supported Self Service Portal Not Supported SLA Management Not Supported System Monitoring Features Alerts / Notifications Not Supported Antivirus Management Not Supported Data Backup / Recovery Not Supported Device Monitoring Not Supported Inventory Management Not Supported Patch Management Not Supported Policy-based Automation Not Supported Remote Monitoring Supported Reporting / Analytics Not Supported Risk Analysis Not Supported Server Monitoring Not Supported Service Configuration Management Not Supported
Integrations Guardz Supported ISL Light Remote Desktop Supported ScalePad Lifecycle Manager Supported Splashtop Remote Access Supported TeamViewer Supported Canopy Supported Celigo Supported Check Point Infinity Supported CycloneDX Supported Flagsmith Supported HCL BigFix Supported Heed Supported Jitterbit Supported Luron AI Supported Payemoji Supported Prevalent Supported Refold Supported SmallWorld Supported Twig Supported tryvium Supported Show More Integrations View All 1029 Integrations		Integrations Guardz Supported ISL Light Remote Desktop Supported ScalePad Lifecycle Manager Supported Splashtop Remote Access Supported TeamViewer Supported Canopy Not Supported Celigo Not Supported Check Point Infinity Not Supported CycloneDX Not Supported Flagsmith Not Supported HCL BigFix Not Supported Heed Not Supported Jitterbit Not Supported Luron AI Not Supported Payemoji Not Supported Prevalent Not Supported Refold Not Supported SmallWorld Not Supported Twig Not Supported tryvium Not Supported Show More Integrations View All 9 Integrations
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