ServoDesk

ServoDesk

Simplisys Ltd
TheHive

TheHive

StrangeBee
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About

Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.

About

Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call.

About

TheHive is a collaborative security case management platform that integrates with security tools such as SIEM, EDR, threat intelligence platforms and more, enabling security teams to manage alerts, conduct investigations and respond to incidents from a single interface. The platform works in conjunction with Cortex, an open-source engine also developed by StrangeBee to automate observable enrichment and response actions through an extensive library of analyzers and responders. Today, TheHive boasts 3500+ users worldwide, enabling them to centralize, automate and scale security operations and incident response across multiple teams, environments or clients.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

ITSM companies seeking a solution to connect people, functions, and systems across their organization

Audience

IT, HR, Finance, QA, Customer Support and Facilities service departments

Audience

SOC, CERT, CSIRT and MSSP teams

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Screenshots and Videos

Pricing

$100 per month
Free Version
Free Trial

Pricing

$20 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 3.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 3.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.9 / 5
features 5.0 / 5
design 4.9 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ServiceNow
Founded: 2003
United States
www.servicenow.com

Company Information

Simplisys Ltd
Founded: 2006
United Kingdom
www.servodesk.com

Company Information

StrangeBee
Founded: 2012
France
strangebee.com/thehive/

Alternatives

Freshservice

Freshservice

Freshworks

Alternatives

Freshservice

Freshservice

Freshworks

Alternatives

D3 Smart SOAR

D3 Smart SOAR

D3 Security
OTRS

OTRS

OTRS Group

Categories

Categories

Categories

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Facility Management Features

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management Features

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Preventive Maintenance Features

Condition Monitoring
Inspection Management
Maintenance Scheduling
Mobile Access
Predictive Maintenance
Purchasing
Reminders
To-Do List
Vendor Management
Work Order Management

Service Desk Features

Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management

Incident Management Features

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
IT Incident Management
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Incident Response Features

Attack Behavior Analytics
Automated Remediation
Compliance Reporting
Forensic Data Retention
Incident Alerting
Incident Database
Incident Logs
Incident Reporting
Privacy Breach Reporting
Security Orchestration
SIEM Data Ingestion / Correlation
SLA Tracking / Management
Threat Intelligence
Timeline Analysis
Workflow Automation
Workflow Management

Integrations

Adobe Acrobat
Akkadian Provisioning Manager
Beamible
Datanet
HivePro Uni5
Huntsman SIEM
Informatica Intelligent Cloud Services
Kajo
Micromerce
MindTouch
Objective 3Sixty
Panaya
Procyon
Rev-Trac
Securden Unified PAM MSP
ThreatConnect Risk Quantifier (RQ)
WIZ AI Talkbots
Workday VNDLY
atSpoke
xMatters

Integrations

Adobe Acrobat
Akkadian Provisioning Manager
Beamible
Datanet
HivePro Uni5
Huntsman SIEM
Informatica Intelligent Cloud Services
Kajo
Micromerce
MindTouch
Objective 3Sixty
Panaya
Procyon
Rev-Trac
Securden Unified PAM MSP
ThreatConnect Risk Quantifier (RQ)
WIZ AI Talkbots
Workday VNDLY
atSpoke
xMatters

Integrations

Adobe Acrobat
Akkadian Provisioning Manager
Beamible
Datanet
HivePro Uni5
Huntsman SIEM
Informatica Intelligent Cloud Services
Kajo
Micromerce
MindTouch
Objective 3Sixty
Panaya
Procyon
Rev-Trac
Securden Unified PAM MSP
ThreatConnect Risk Quantifier (RQ)
WIZ AI Talkbots
Workday VNDLY
atSpoke
xMatters
Claim ServiceNow and update features and information
Claim ServiceNow and update features and information
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