ServiceNow vs. ServoDesk Comparison


ServiceNow	ServoDesk Simplisys Ltd	+	+
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About Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.		About Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience ITSM companies seeking a solution to connect people, functions, and systems across their organization		Audience IT, HR, Finance, QA, Customer Support and Facilities service departments
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $100 per month Free Version Free Trial		Pricing $20 per month Pay as you go, or annual subscriptions, you choose. Free Version Free Trial
Reviews/Ratings Overall 3.0 / 5 ease 4.0 / 5 features 4.0 / 5 design 3.0 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 4.9 / 5 features 5.0 / 5 design 4.9 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros ServiceNow was used extensively by my uni's IT department, where I worked for a while. We'd have different teams in the system and our users would submit tickets and tag different teams, and ServiceNow was like an email wrapper that kept track of incidents and information that the users would give. It seemed to play well with our other alerting systems and users were mostly able to contact us without issue. Cons The UI man. This was a few years ago so maybe things are better now but geez dude can you try to select a worse color scheme than blocky grey boxes without a shred of elegance or rounded corners? Ugly as heck and intimidating with dropdown boxes under more dropdowns, and some of the pages weren't intuitive either.		Pros from Real Users Pros The system is incredibly user-friendly and intuitive, making day-to-day tasks simple to manage. Its flexibility allows us to tailor workflows and dashboards to suit our specific needs, and the customer support team has been outstanding—quick to respond, knowledgeable, and genuinely helpful throughout setup and ongoing use. Easy to use with a modern user interface. Tracking tickets and SLAs is straight forward. The team is always quick to respond when support is required We’ve been using ServoDesk to manage our service operations, and it has truly streamlined the way we handle support. The platform is intuitive, flexible, and easy to configure, allowing us to manage multiple departments effortlessly. Its automation, SLA tracking, and insightful dashboards have improved our response times and visibility across teams. We especially appreciate its multi-tenant architecture, which keeps each business unit organized while maintaining centralized control. The ServoDesk team’s support has been exceptional — always responsive and open to suggestions. Ease of use - It has a simpler platform. From the administrator side, it is easier and faster to set it since most of the things are straightforward. Intuitive and user-friendly interface — easy adoption with minimal training Highly customizable workflows, forms, and automation rules Responsive and knowledgeable customer support Comprehensive reporting and SLA tracking features Smooth integration with email, Active Directory, and external systems Reliable performance and stable cloud-based infrastructure Excellent value for mid-sized teams needing flexibility and scalability Easy to use and Customise. Great interaction with company, very helpful. We have received very positive feedback from the team using it on a daily basis. Does everything you’d possibly want from a help desk system at a very competitive price. Has helped me manage tickets much more effectively. The software is easy to use and support always at hand.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information ServiceNow Founded: 2003 United States www.servicenow.com		Company Information Simplisys Ltd Founded: 2006 United Kingdom www.servodesk.com
Alternatives Freshservice Freshworks		Alternatives Freshservice Freshworks
Atera		ThinkOwl
ManageEngine Endpoint Central ManageEngine		OTRS OTRS Group
Jira Service Management Atlassian		ManageEngine ServiceDesk Plus ManageEngine
SolarWinds Service Desk SolarWinds View All		Vivantio View All
Categories AI Service Management (AISM) AI-Powered ITSM Tools Help Desk Issue Tracking IT Service ITSM Service Request Management		Categories Complaint Management Customer Service Facility Management Help Desk Human Resources IT Asset Management ITSM Preventive Maintenance Service Desk
Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Show More Features IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management		Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Show More Features Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Facility Management Features Asset Management Commercial Properties Equipment Management Facility Scheduling Incident Management Inspection Management Inventory Control Maintenance Tracking Preventive Maintenance Residential Properties Room Scheduling Schools Space Planning Vendor Management Visitor Management Work Order Management IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management Preventive Maintenance Features Condition Monitoring Inspection Management Maintenance Scheduling Mobile Access Predictive Maintenance Purchasing Reminders To-Do List Vendor Management Work Order Management Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management
Integrations Active Directory Automation Hero Check Point CloudGuard Citrix Workspace Customer Thermometer Deltek Replicon Time FMS:Workplace Faddom InsightFinder Membrane OnPage OpsVerse SaaShop ScreenMeet SearchUnify Selector Analytics ServiceNow Digital End-User Experience Titan HST Unily iorad Show More Integrations View All 1010 Integrations		Integrations Active Directory Automation Hero Check Point CloudGuard Citrix Workspace Customer Thermometer Deltek Replicon Time FMS:Workplace Faddom InsightFinder Membrane OnPage OpsVerse SaaShop ScreenMeet SearchUnify Selector Analytics ServiceNow Digital End-User Experience Titan HST Unily iorad Show More Integrations View All 8 Integrations
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