ServiceM8 vs. Syncta Comparison


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About ServiceM8 is a cloud-based field service software for trades and service-based businesses. Built exclusively for Apple hardware, ServiceM8 makes it easy for field service organizations to run their business from anywhere, anytime. It cuts admin time dramatically by offering access to a host of tools, including scheduling, invoicing, credit card processing, communication, online booking, forms, reports, and more.	About Syncta is a cloud-based solution that makes backflow testing easier–from inquiry to invoice. Spend less time managing test reports, more time growing your business. With Syncta, you enter test results on your phone, tablet or laptop while on site. The pdf report can be viewed, approved and submitted at any time you choose. We know most water utilities require unique backflow test reports—that’s why we’ve gathered the largest collection available today. Using only your zip code, we can show you water districts within 50 miles so you can find exactly what you need. Can’t find a specific form in our library? We’ll create it at no charge, including your company’s unique form. We don’t just listen to your feedback, we use it. Our customers drive our software updates because we know that you know best. And we promise to integrate that feedback as quickly as possible-keeping you one step ahead of the competition. Need help now? Our customer success reps are standing by.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Electrical, plumbing, landscaping, IT, cleaning, HVAC, pest control, locksmith, real estate, security, solar, property services and appliance repair industries.	Audience For water purveyors and water utility companies that need a software that can detect and prevent backflow in specific areas
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $29.00/month Starter - $29/mo Growing - $79/mo Premium - $149/mo Premium Plus - $349/mo Free Version Supported Free Trial Supported	Pricing $29 per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.7 / 5 ease 5.0 / 5 features 4.7 / 5 design 4.7 / 5 support 4.7 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros This software provides an all in one management experience. Through it, we are able to schedule work, track progress, get real time updates and information, including messaging and photos. Forms can be created to streamline the process causing us less filing and paper issues for things like safety and maintenance reports. This software has saved us a lot of money and administrative time. With servicem8 you can manage simple or highly complex operations involving invoicing or store data management processes. In terms of field services servicem8 has tools to connect to databases within different clouds, either to manage electronic signatures or online invoicing requiring mobile or routing tools. The fact that the platform is very stable/future proof - due to the fact that it has been designed with iOS in mind! The simplicity of design also shines through, when it demonstrates that a sole trader to the MD of a multi branch business can pick up the APP with basic training and deliver massive efficiency savings - within busy organisations. Cons I can honestly say I do not have any complainants about this software so far. Within servicem8 we can annotate and prioritize all our work orders depending on which client we want to give more importance at the moment, and that is enough to not give servicem8 a negative review. We liked that the platform integrates so many tools for scheduling processes. The (sometimes) limiting functionality! With this in mind, the clear and transparent reason for ServiceM8’s existence is to remove inefficiency from modern service based businesses. If there is a better way of working, which improves the lot of its core market - they will listen and take all feedback into consideration when developing core product. There are also third party development companies that have and will develop Add-Ons and specific ‘tools’ if and when required.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information ServiceM8 Founded: 2009 Australia www.servicem8.com	Company Information Syncta United States Syncta.com
Alternatives Fieldmagic	Alternatives FormLink Systems
JGID	The Compliance Engine
BrandWide Soffront Corporation	AKUA AGIT
Kickserv	Plumber Secretary
Smart Service My Service Depot View All	XC2 XC2 Software View All
Categories Appliance Repair Supported Field Service Management Supported Franchise Management Supported HVAC Supported Landscape Management Supported Locksmith Supported Pest Control Supported Plumbing Supported Service Dispatch Supported Tradesman Job Management Supported	Categories Plumbing Supported
Plumbing Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Inventory Control Not Supported Job Management Supported Mobile Access Supported Quotes / Estimates Supported Routing Not Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Show More Features Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported Franchise Management Features Appointment Scheduling Not Supported Automatic Re-ordering Not Supported Commission Management Not Supported Construction Tracker Not Supported Contract Management & Signature Not Supported CRM Not Supported Franchise Intranet Not Supported Job Scheduling Supported LMS / Training Not Supported Marketing Not Supported Onboarding Not Supported Online Store Not Supported Reputation Management Not Supported Website Manager Not Supported HVAC Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Inventory Control Not Supported Job Management Supported Maintenance Scheduling Supported Mobile Access Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Landscape Management Features Billing & Invoicing Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Groundskeeping Supported Inventory Control Not Supported Irrigation Tracking Not Supported Job Management Supported Landscape Design Supported Mobile Access Supported Payroll Management Not Supported Plant Database Not Supported Quotes / Estimates Supported Routing Supported Scheduling & Appointments Supported Work Order Management Supported Locksmith Features Billing & Invoicing Supported CRM Not Supported Dispatch Management Supported GPS Tracking Not Supported Inventory Management Not Supported Mobile Access Supported Payment Processing Supported Scheduling Supported Work Order Management Supported Pest Control Features Billing & Invoicing Supported Customer Service History Supported Dispatch Management Supported Fleet Management Not Supported Inventory Control Not Supported Mobile Access Supported Pest Activity Tracking Not Supported Pesticide Usage Tracking Not Supported Property Layouts Supported Quotes / Estimates Supported Scheduling Supported Service Dispatch Features Billing & Invoicing Supported Call Center Management Supported Contract Management Supported Customer Database Supported Inventory Control Not Supported Job Management Supported Job Tracking Supported Mobile Access Supported Routing Not Supported Scheduling Supported Self Service Portal Not Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported
Integrations Cognito Forms Supported Deputy Supported Facebook Supported FirstVoice AI Supported GeoMaps Supported Go Integrator Cara Supported GoFormz Supported Google Analytics Supported Integry Supported MYOB Supported Meltano Supported Microsoft 365 Supported Nango Supported Nearby Now Supported QuickBooks Online Supported QuickBooks Online Advanced Supported Shift Supported Stackreaction Supported Teamstack Supported Show More Integrations View All 48 Integrations	Integrations Cognito Forms Not Supported Deputy Not Supported Facebook Not Supported FirstVoice AI Not Supported GeoMaps Not Supported Go Integrator Cara Not Supported GoFormz Not Supported Google Analytics Not Supported Integry Not Supported MYOB Not Supported Meltano Not Supported Microsoft 365 Not Supported Nango Not Supported Nearby Now Not Supported QuickBooks Online Not Supported QuickBooks Online Advanced Not Supported Shift Not Supported Stackreaction Not Supported Teamstack Not Supported Show More Integrations
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