Topbox

Topbox

Topbox, Inc.
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About

Built to give investors and corporate decision makers a daily view into how consumers behave. Every day, we ingest and analyze purchases from millions of anonymized U.S. shoppers to provide a clear and accurate view into any consumer company. We’ve built a self-service platform for daily tracking and real-time exploration. You’re the expert in your field. Our dashboard supports both your ongoing analyses and your unanticipated questions. Benchmark against competitors, break out performance by channel or location, and use daily metrics to inform quarterly predictions. Track the lifetime value of a company’s best customers, explore where else they shop, and discover where they go when they churn. Data available on a short lag, with high fill rates close to the transaction date. See inside thousands of public and private companies and brands. Our products provide insights from billions of purchases made by millions of U.S. consumers.

About

Customer experience insights are found in everyday customer interactions with your company. Phone calls, chat sessions, emails, product reviews, Facebook, Instagram and Twitter posts, Reddit conversations, and SMS exchanges are all filled with unsolicited, unstructured feedback. With Topbox's omnichannel analytics platform, companies are able to quickly identify the issues that interfere with sales, customer churn, and higher support and product costs. Topbox's powerful aggregation, normalization, redaction, sentiment analysis, rule-based and AI-driven classification models provide clients with actionable insights without costly professional services agreements. Unlock the insights within your customer interactions, with Topbox.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies that want a dashboard that provides a daily view into company performance and consumer behavior

Audience

Enterprise, Fortune 500, and Mid-market CMOs, COOs and Chief Customer Officers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Bloomberg Second Measure
Founded: 2015
United States
secondmeasure.com

Company Information

Topbox, Inc.
United States
topbox.io

Alternatives

Alternatives

Charm.io

Charm.io

Charm

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Integrations

Apptentive
Bazaarvoice
Facebook
Five9
Heymarket
Instagram
LivePerson
Medallia
NICE CXone Mpower
Oreka TR
Qualtrics XM for Customer Experience
Quiq
Salesforce
Stella Connect
X (Twitter)

Integrations

Apptentive
Bazaarvoice
Facebook
Five9
Heymarket
Instagram
LivePerson
Medallia
NICE CXone Mpower
Oreka TR
Qualtrics XM for Customer Experience
Quiq
Salesforce
Stella Connect
X (Twitter)
Claim Bloomberg Second Measure and update features and information
Claim Bloomberg Second Measure and update features and information
Claim Topbox and update features and information
Claim Topbox and update features and information