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About

ScalePad (formerly Warranty Master): Automated Asset Management for Hardware, Software & Warranty Services. Join 8,000+ Partners and automate your asset lifecycle management with vital insights for improved productivity and profitability. Looking for a hassle-free way to access all of your hardware and software asset insights like revenue opportunities, side-by-side asset data, and an advanced sortable list of all your inventory? Watch our video to find out how ScalePad makes asset management easy! Automatically collect all the vital data from your integrations. Manage software and hardware side-by-side and minimize downtime. Easy-to-read reports for your team and your clients. Further build client rapport with compelling, transparent insights. Our vast relationships with manufacturers means you’ll always have real-time, accurate and up-to-date data from manufacturers such as Dell, HP, Lenovo and many more.

About

Viaduct uses patented AI to discover hidden patterns in complex time series data, enabling manufacturers and operators of connected assets to transform their data into lower warranty costs, less downtime, and better customer experience. By identifying anomalies weeks or months earlier than conventional warranty analysis, Viaduct automatically isolates affected populations based on factors such as build, line, duty cycle, and environment. The platform provides a unified, structured view of all connected asset data in one place, allowing for automatic issue detection, accelerated investigation, and asset risk prediction. Manufacturers and operators utilize Viaduct to lower warranty costs by identifying systemic quality issues months before traditional approaches, reducing total warranty expenses by an average of 12%. They also reduce unplanned downtime by 23% through AI-driven failure prediction and prevention, and by building customized maintenance plans for every asset.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations looking for an automated asset management for hardware, software, and warranty services solution

Audience

Manufacturers and operators interested in a solution to reduce warranty costs, minimize downtime, and enhance customer experience by transforming complex time series data into actionable insights

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$19 per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 3.5 / 5
ease 4.5 / 5
features 4.5 / 5
design 4.5 / 5
support 3.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • ScalePad responds quickly and provide all the support with out delay! Stan, Partner Support Specialist, Lifecycle Manager is one of the best along with his team. I am glad TeamLogicIT partnered with them.
  • The Web portal. All of my client's devices are detailed with manufacturer, model warranty status, purchase dates, serial numbers.

Cons

  • At first their site sent me air delivery labels for shipping. This was a problem at first but they resolved this expediently smooth with no delay and never made the mistake again.
  • Literally every Next Business Day claim I made took over a week to be resolved. This is why i stopped doing business with ScalePad.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

ScalePad
Founded: 2015
Canada
www.scalepad.com

Company Information

Viaduct
United States
www.viaduct.ai/

Alternatives

Warranty Wizard

Warranty Wizard

Invarosoft

Alternatives

Intelli Warranty

Intelli Warranty

Intellinet Systems
Spine Assets

Spine Assets

Spine Technologies

Categories

Categories

Integrations

Atera Supported
Autotask PSA Supported
Barracuda Cloud Supported
Cisco Meraki Supported
ConnectWise PSA Supported
Datto RMM Supported
Datto SIRIS Supported
Datto Workplace Supported
IT Glue Supported
Kaseya BMS Supported
MyGlue Supported
N-able N‑central Supported
Naverisk RMM & PSA Supported
NinjaOne Supported
Panorama9 Supported
ScalePad Backup Radar Supported
ScalePad Lifecycle Insights Supported
ScalePad Lifecycle Manager Supported
ServiceNow Supported
Syncro Supported

Integrations

Atera Not Supported
Autotask PSA Not Supported
Barracuda Cloud Not Supported
Cisco Meraki Not Supported
ConnectWise PSA Not Supported
Datto RMM Not Supported
Datto SIRIS Not Supported
Datto Workplace Not Supported
IT Glue Not Supported
Kaseya BMS Not Supported
MyGlue Not Supported
N-able N‑central Not Supported
Naverisk RMM & PSA Not Supported
NinjaOne Not Supported
Panorama9 Not Supported
ScalePad Backup Radar Not Supported
ScalePad Lifecycle Insights Not Supported
ScalePad Lifecycle Manager Not Supported
ServiceNow Not Supported
Syncro Not Supported
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