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About

Agentforce Health, formerly Health Cloud, is Salesforce’s AI-first platform built specifically for healthcare organizations. It connects clinical and non-clinical data on a unified, healthcare-specific data model to create a complete patient and member view. The platform leverages pre-built and configurable AI agents to automate workflows and surface real-time insights. Health Cloud helps reduce staff burnout by streamlining administrative tasks and improving operational efficiency. It supports personalized patient engagement and accelerates time to care through intelligent automation. Interoperability features integrate EHR and third-party systems to ensure seamless data exchange. Agentforce Health empowers providers, payers, and public health agencies to deliver connected, compliant, and patient-centered care.

About

For over 30 years, TeleVox has enabled healthcare facilities, pharmaceutical companies, and life sciences organizations to communicate with patients to build trust, preserve care continuity, and enhance the patient experience. Our digital patient engagement solutions enable more than 10,000 healthcare provider organizations to seamlessly communicate with patients before, during, after, and in-between visits. And our offerings for pharmaceutical and life sciences companies make it possible to reach more patients with strategic disease state awareness, education, and vaccination reminders. We help our clients connect with patients at the right time and through the most effective channels—including SMS text, phone, live chat virtual assistant, email, and postcards. The result is personalized, customizable messages that improve patient satisfaction, close care gaps, and drive revenue—all with less burden on staff members.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Agentforce Health is ideal for healthcare providers, payers, and public health organizations seeking an AI-powered CRM to unify patient data, automate workflows, and deliver personalized, compliant care at scale

Audience

Healthcare providers seeking a solution to improve patient communication and fulfill their engagement goals

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/healthcare/cloud/

Company Information

TeleVox
Founded: 1992
United States
televox.com

Alternatives

VirtualHealth HELIOS

VirtualHealth HELIOS

VirtualHealth

Alternatives

Veeva CRM

Veeva CRM

Veeva Systems
Bridge

Bridge

BridgeInteract
DoctorConnect

DoctorConnect

Adtel International

Categories

Categories

Patient Management Features

Admissions Management
Bed Management
Discharge Management
Historical Reporting
Patient Flow Management
Patient Location Tracking
Patient Monitoring
Real Time Reporting
Waiting Time Tracking

Patient Portal Features

Appointment Confirmations
Appointment Scheduling
Bill Payment
Care Plans
Care Summaries
EHR-Agnostic
Health Record Access
Intake Forms
Lab Results
Prescription Renewals
Secure Messaging
Video Consultations

Healthcare CRM Features

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

Hospital Management Features

Accounting Integration
Appointment Management
Appointment Scheduling
Bed Management
Billing & Invoicing
Claims Management
In-Patient Management
Inventory Management
Medical Billing
Out-Patient Management
Patient Records Management
Physician Management
Policy Management
Revenue Management

Patient Case Management Features

Activity Tracking
Assessment Notes
Billing & Invoicing
Calendar Management
Candidate Identification
Case List Management
Eligibility Verification
HIPAA Compliant
Medical History Records
Patient Records
Referral Management
Treatment Planning

Appointment Reminder Features

Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging

Integrations

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Practice-Web Dental
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Practice-Web Dental
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo
Claim Salesforce Agentforce Health and update features and information
Claim Salesforce Agentforce Health and update features and information
Claim TeleVox and update features and information
Claim TeleVox and update features and information