RichCall

RichCall

Aurus
RichCall Talkative

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RichCall:

About

RichCall helps you sell and support remotely providing your customers with a one-touch live support option. Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools. The typical use cases for RichCall are: Click-to-call, click-to-video and co-browsing for your customers: - click-to-call with co-browsing for customer support - start a co-browsing session on the fly Mobile camera sharing for sales and support: - video sales – an agent shows a product through the shared mobile camera - customer support – a customer shares his mobile camera to show a malfunctioning device Video and collaboration for kiosks: - remote expert help with HD video, scanner and printer - live video-assistance option for your existing self-service and support kiosks
Talkative:

About

Embedded live video chat with mobile support and recording, fully customizable to meet your contact center's needs. Advanced & secure web chat with dynamic canned messages, real-time translation, PCI compliance, and message preview. Secure browsing and screen sharing for embedded customer support and sales. Live voice calls, web callbacks, and PSTN capabilities for real-time communication. Conversational chatbot with seamless live-agent transfer, available on your website, app, and over social media and WhatsApp. Manage WhatsApp and social media messaging with image support capabilities for smarter customer engagement. Businesses of all sizes use Talkative to accelerate sales, drive customer engagement, and reduce operational costs. Bring the in-store experience online with live video chat to increase sales and deliver personalized customer service. Offer convenient customer contact across channels to boost service and support digital funnels.
RichCall:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Talkative:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
RichCall:

Audience

Contact centers, customer service teams
Talkative:

Audience

Businesses searching for a solution to improve their services and increase sales
RichCall:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Talkative:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
RichCall:

API

Offers API Not Supported
Talkative:

API

Offers API Not Supported
RichCall:

Screenshots and Videos

Talkative:

Screenshots and Videos

RichCall:

Pricing

$192 / month
Cloud and on-prem deployments are available.
Free Version Not Supported
Free Trial Supported
Talkative:

Pricing

No information available.
Free Version Supported
Free Trial Not Supported
RichCall:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Talkative:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
RichCall:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Talkative:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
RichCall:

Company Information

Aurus
Founded: 2009
Russian Federation
richcall.io
Talkative:

Company Information

Talkative
Founded: 2015
United Kingdom
talkative.uk
RichCall:

Alternatives

Talkative:

Alternatives

Live Assist for Microsoft Dynamics 365

Live Assist for Microsoft Dynamics 365

Communication Business Avenue
RichCall:
RemoteHQ

RemoteHQ

Mythical Labs
Talkative:
RichCall:
Talkative:
RichCall:
Talkative:
Crisp

Crisp

5.0 out of 5 stars
RichCall:
Talkative:
CoSurfing

CoSurfing

CoSurfing.net
RichCall:

Categories

Co-Browsing Supported
Customer Service Supported
Talkative:

Categories

Co-Browsing Supported
Live Chat Supported
RichCall:

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Not Supported
Talkative:

Live Chat Features

Canned Responses Supported
Customizable Branding Not Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported
RichCall:

Integrations

Google Analytics Not Supported
Salesforce Agentforce Service Not Supported
Talkative:

Integrations

Google Analytics Supported
Salesforce Agentforce Service Supported
RichCall:
Claim RichCall and update features and information
Claim RichCall and update features and information
Talkative:
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Claim Talkative and update features and information