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About

Review collection is not rocket science. After all, all we do is help you collect video, photo & text reviews from your customers. We then display these reviews on Your Site, on Google and on your Social Media platforms. By displaying genuine reviews most of our clients see an uplift in conversion within a few weeks. Last year we launched four new features including, SMS collection, video reviews, social proof & influencer. None of them cost our clients a penny extra. Fully customized, branded email review collection gives your customers a simple way to leave feedback, without logging in. Give multiple ways to write reviews with SMS, Facebook, Live Chat and In-store review collection. Useful, engaging and well-designed emails produce better conversion rates. We give you the power to fully brand your customer emails with our handy WYSIWYG editor, or you can delve into the code for full customisation.

About

SmartCustomer (formerly Sitejabber) is a consumer review platform that helps shoppers make confident purchasing decisions. It features millions of real customer reviews across categories like clothing, electronics, marketplaces, jobs, legal services, and more. Users can search for businesses, share their own experiences, and explore honest feedback from buyers worldwide. With over 17 years of trust and expertise, SmartCustomer is recognized for consumer protection and transparency. The platform also offers a browser extension that displays live ratings while you browse, helping you avoid scams and discover reputable brands.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies that want to collect and manage online reviews

Audience

Businesses who want to grow more quickly through user reviews and customer generated content

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$89 per month
Free Version
Free Trial

Pricing

$49 per month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.5 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

REVIEWS.io
Founded: 2010
United Kingdom
reviews.io

Company Information

SmartCustomer
Founded: 2008
United States
www.smartcustomer.com

Alternatives

Alternatives

Blue Zone

Blue Zone

Blue Zone Technologies
Sparrow

Sparrow

Sparrow.io

Categories

Categories

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Integrations

BigCommerce
Buy Real Media
Facebook
Instagram
Magento
ProvenExpert.com
Shopify
X (Twitter)
Bloomreach
EKM
Prive
Retamo
Salesforce
Shapo
Slack
WiserNotify
Wix
WooCommerce
Zendesk
tradeit

Integrations

BigCommerce
Buy Real Media
Facebook
Instagram
Magento
ProvenExpert.com
Shopify
X (Twitter)
Bloomreach
EKM
Prive
Retamo
Salesforce
Shapo
Slack
WiserNotify
Wix
WooCommerce
Zendesk
tradeit
Claim REVIEWS.io and update features and information
Claim REVIEWS.io and update features and information
Claim SmartCustomer and update features and information
Claim SmartCustomer and update features and information