RetentionEngine vs. Topbox Comparison


RetentionEngine	Topbox Topbox, Inc.	+	+
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About RetentionEngine lets you build a cancel flow that captures insights on why your customers are cancelling, works to retain them, and identifies trends across the lifeycles of your customers. Unhappy customers are your greatest source of learning! What didn't work and who didn't it work for? What could change their mind? Can you fix it? All questions that RetentionEngine will help you answer and optimize. 80% of customers report that a business could have done something to keep them before they cancelled. Your customers are your best source of marketing and they talk. If the experience of cancelling is bad, potential customers will hear about it. Churn is on the rise, but RetentionEngine saves you time and saves your revenue. We've done the hard work so you don't have to! Get started via a simple integration with your subscription platform. RetentionEngine is the only no-code, AI-powered, offboarding experience designed to save you customers, time, and revenue.	About Customer experience insights are found in everyday customer interactions with your company. Phone calls, chat sessions, emails, product reviews, Facebook, Instagram and Twitter posts, Reddit conversations, and SMS exchanges are all filled with unsolicited, unstructured feedback. With Topbox's omnichannel analytics platform, companies are able to quickly identify the issues that interfere with sales, customer churn, and higher support and product costs. Topbox's powerful aggregation, normalization, redaction, sentiment analysis, rule-based and AI-driven classification models provide clients with actionable insights without costly professional services agreements. Unlock the insights within your customer interactions, with Topbox.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Merchants and businesses seeking for a solution to increase their customer retention rates and lifetime value	Audience Enterprise, Fortune 500, and Mid-market CMOs, COOs and Chief Customer Officers
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos No images available
Pricing $59 per month Free Version Not Supported Free Trial Not Supported	Pricing Consumption-based model, based on the number of customer interactions that are processed annually Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information RetentionEngine Founded: 2020 www.retentionengine.com	Company Information Topbox, Inc. United States topbox.io
Alternatives Churnfree	Alternatives Qualtrics Customer Experience Qualtrics
Replenit	zenloop
Upzelo	involve.ai
Chargebee Retention Chargebee	UserIQ
Raaft View All	Feedbackly View All
Categories AI Customer Success Supported Churn Prevention Supported Customer Retention Supported Customer Success Supported	Categories Churn Prevention Supported Customer Experience Supported
	Show More Features Customer Experience Features Action Management Not Supported Analytics Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported
Integrations Chargebee Supported Cratejoy Supported Five9 Not Supported Heymarket Not Supported Instagram Not Supported LivePerson Not Supported Medallia Not Supported NiCE CXone Mpower Not Supported Oracle Sales Not Supported Oreka TR Not Supported Qualtrics Customer Experience Not Supported Quiq Not Supported Recharge Supported Salesforce Not Supported Shopify Supported Stella Connect Not Supported Stripe Supported WooCommerce Supported X (Twitter) Not Supported Show More Integrations View All 9 Integrations	Integrations Chargebee Not Supported Cratejoy Not Supported Five9 Supported Heymarket Supported Instagram Supported LivePerson Supported Medallia Supported NiCE CXone Mpower Supported Oracle Sales Supported Oreka TR Supported Qualtrics Customer Experience Supported Quiq Supported Recharge Not Supported Salesforce Supported Shopify Not Supported Stella Connect Supported Stripe Not Supported WooCommerce Not Supported X (Twitter) Supported Show More Integrations View All 23 Integrations
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