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About

Retell AI is an advanced platform that enables businesses to build, test, deploy, and monitor AI-powered voice agents for seamless customer interactions. With features like call transfer, appointment scheduling, and knowledge base synchronization, it allows for the creation of lifelike conversations with minimal latency. The platform supports integration with various telephony systems and offers multilingual capabilities, making it suitable for global operations. Retell AI's scalable infrastructure ensures reliable performance, handling high call volumes efficiently. Additionally, it provides robust monitoring tools to analyze call performance and user sentiment, facilitating continuous improvement of voice agents.

About

Voice AI for any application. Vapi lets developers build, test and deploy voicebots in minutes rather than months. Solutions for everything. Customer support, front desk, outbound sales, lead generation, telehealth, food ordering, transportation logistics, employee training, roleplay, or whatever else you want to build. We’re making voice AI’s as simple, reliable, and accessible as any other API in your stack. All the power with all the customizability. Plug in any model or voice, and talk to it everywhere.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses requiring a solution to integrate human-like AI voice into their products

Audience

Call centers, sales, inbound calls, outbound calls, voice products, voice IT

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$0.05 per minute
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.5 / 5
features 2.5 / 5
design 2.5 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • Good Website, dynamic and user friendly interface, Really hoped this was a sincere company but was disappointed.

Cons

  • The team is extremely unprofessional and arrogant.

Pros & Cons from Real Users

Pros

  • They have some nice integration with 11 labs which makes their service very promising, but it takes time to set it up.
  • I thought this was going to be a great platform to develop my voice assistants but was sorely disappointed.

Cons

  • Awful support! I'm trying to close my account for two days. Why not add a simple cancel plan link or delete or unsubscribe?
  • Support is non-existent and documentation is extremely poor. I spent a lot of time setting up an assistant which was working ok. Then they had a developer conference and rolled out a lot of new features and EVERYTHING broke. I spent hours and hours trying to get it working again to no avail. Emailed them and was told the "bugs" would be fixed tomorrow... then tomorrow.. then tomorrow. REALLY FRUSTRATING.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Retell AI
Founded: 2023
United States
www.retellai.com

Company Information

Vapi AI
Founded: 2023
United States
vapi.ai

Alternatives

Alternatives

Dialogflow

Dialogflow

Google
Amazon Lex

Amazon Lex

Amazon

Categories

Categories

AI Voice Agents Supported
Voice Bot Supported

Integrations

Cloudonix Supported
ElectroNeek Supported
Hamming Supported
Mercury 2 Supported
Operata Supported
Workers by Delos Supported
AI Agents Directory Not Supported
Axis LMS Supported
Chert Not Supported
ElevenLabs Supported
Gladia Not Supported
Hindsight Not Supported
Inworld TTS Not Supported
Mercury Edit 2 Not Supported
Motileo Supported
Nango Supported
Paygent Not Supported
Speechmatics Not Supported
VerbaFlo Not Supported

Integrations

Cloudonix Supported
ElectroNeek Supported
Hamming Supported
Mercury 2 Supported
Operata Supported
Workers by Delos Supported
AI Agents Directory Supported
Axis LMS Not Supported
Chert Supported
ElevenLabs Not Supported
Gladia Supported
Hindsight Supported
Inworld TTS Supported
Mercury Edit 2 Supported
Motileo Not Supported
Nango Not Supported
Paygent Supported
Speechmatics Supported
VerbaFlo Supported
Claim Retell AI and update features and information
Claim Retell AI and update features and information
Claim Vapi AI and update features and information
Claim Vapi AI and update features and information